Table Of Contents

Troubleshooting Linux Upgrades

Upgrade Patch Fails To Install

Upgrade Patch Fails To Install At Remote Location

Checksum Value Does Not Match

Upgrade Cancelled

Troubleshooting Linux Upgrades

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You might encounter certain problems when upgrading to future versions of Cisco Emergency Responder (Emergency Responder) from Emergency Responder 8.6. This section explains what could cause these problems and the provides recommended actions.

Upgrade Patch Fails To Install

You may encounter the following issue when installing an upgrade patch.

Symptom    On the first page of the Install / Upgrade menu, after you enter the details for an upgrade patch, the error message "No valid upgrade options found" appears.

Recommended Action    Verify that you are not trying to upgrade the Subscriber before upgrading the Publisher. When upgrading an Emergency Responder server group, you must always upgrade the Publisher first.

Recommended Action    Verify that the local/remote path that you have specified actually contains a valid, signed ISO image, having the extension .sgn.iso.

Upgrade Patch Fails To Install At Remote Location

You may encounter the following error when installing a patch from a remote location.

Symptom    On the first page of the Install / Upgrade menu, after you enter the details for an upgrade patch at a remote location, the error message "Incorrect user name/password" appears.

Recommended Action    Verify that the username and password entered for the remote SFTP/FTP location are correct.

Checksum Value Does Not Match

You may encounter the following issue when working with the ISO image.

Symptom    After downloading the ISO image onto the Emergency Responder server, the checksum values do not match.

Recommended Action    Download a fresh ISO image from Cisco.com and try the upgrade again.

Upgrade Cancelled

You may encounter the following error when performing an upgrade.

Symptom    The upgrade was cancelled, but a warning message appears prompting you to reboot the system.

Recommended Action    During the upgrade, certain services on the Emergency Responder server could have been stopped, depending on when the upgrade was cancelled. In this case, it is highly recommended that you reboot the server.