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Cisco Emergency Responder

Field Notice: FN - 62343 - MCS-7825-H2-IPC1 and HP DL 320-G4 With OS 2000.4.3 Not Supported; MCS-7825-H2-IPC1 and HP DL 320-G4 With CallManager 5.0(3)a Not Supported


July 10, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.


Products Affected

  • Media Convergence Server - HP DL 320-G4

  • Media Convergence Server - MCS-7825-H2-IPC1

Problem Description

Operating System 2000.4.3 is NOT supported on the MCS-7825-H2-IPC1 and the HP DL 320-G4.

CallManager 5.0(3)a is NOT supported on the MCS-7825-H2-IPC1 and the HP DL 320-G4.

Background

Operating System (OS) 2000.4.3:

Operating System (OS) 2000.4.3 was found to cause issues with the MCS-7825-H2-IPC1 and HP DL 320-G4 servers.

The specific issues are:

  1. SATA RAID array rebuild time of approximately six or more hours, when the rebuild should only take approximately 40 minutes to one hour.

  2. Network Interface Card (NIC) numbering will be incorrect. The adapters will display as #3 and #4, instead of the expected #1 and #2. This will not cause any known operational issues with the supported applications.

This issue is solved in OS 2000.4.3a.

Note: The combination of the MCS-7825-H2-IPC1 and HP DL 320-G4 with OS 2000.4.3 is an unsupported and invalid configuration.

Should you experience either of the above two issues, follow the steps in the Workaround section.

CallManager 5.0(3)a:

CallManager 5.0(3)a was found to cause issues with the MCS-7825-H2-IPC1 and HP DL 320-G4 servers.

The specific problem is a SATA RAID array rebuild time of approximately six or more hours, when the rebuild should only take approximately 40 minutes to one hour.

This issue is solved in CallManager 5.0(4).

Note: The combination of MCS-7825-H2-IPC1 and HP DL 320-G4 with CallManager 5.0(3)a is an unsupported and invalid software configuration.

Should you experience the above issue, follow the steps in the Workaround section.

Problem Symptoms

Operating System (OS)2000.4.3:

The combination of MCS-7825-H2 and HP DL 320-G4 with OS 2000.4.3 is unsupported.

Network Interface Card (NIC) numbering will be incorrect. The adapters will display as #3 and #4, instead of the expected #1 and #2. This will not cause any known operational issues with the supported applications.

The SATA RAID array rebuild time will be approximately six or more hours, when the rebuild should only take approximately 40 minutes to one hour.

CallManager 5.0(3)

The combination of MCS-7825-H2 and HP DL 320-G4 with Callmanager 5.0(3)a is unsupported.

The SATA RAID array rebuild time will be approximately six or more hours, when the rebuild should only take approximately 40 minutes to one hour.

Workaround/Solution

Operating System (OS) 2000.4.3:

In regards to the NIC numbering issue, installing Operating System (OS) 2000.4.3a will solve this problem.

Note: An upgrade from OS 2000.4.3 to OS 2000.4.3a on the MCS-7825-H2-IPC1 is NOT supported.

In regards to the OS 2000.4.3 series, 2000.4.3a is the first OS to be supported on this server.

In regards to the SATA RAID array rebuild issue, the following will need to be done every time a rebuild operation is required:

  1. Verify that the replacement drive is in place.

  2. Verify that both drives are properly seated and recognized by the system. This can be accomplished by pressing CTRL-A during the POST which will allow you to enter the embedded Adaptec control firmware.

  3. Verify that any previous rebuild operations are halted. Once again this can be accomplished via the embedded Adaptec control firmware or via the HP Storage Manager which is contained in the Cisco provided Operating System.

  4. Correct The Write Cache:

    • Using the embedded Adaptec control firmware (CTRL-A during POST, Array Configuration Utility, Manage Array, CTRL-W), enable the Write Cache.

    • Using the HP Storage Manager, contained within the Cisco provided OS, toggle the Write Cache mode from Write Back->Write Thru->Write Back).

  5. Initiate the array rebuild

CallManager 5.0(3)a:

In regards to SATA RAID array rebuild issue, install CallManager 5.0(4) (registered customers only) or perform the RAID rebuild from the embedded Adapec utility by following these steps:

  1. Boot the server.

  2. Press F8 to go into HP Embedded SATA Setup.

  3. Select Array Configuration Utility, press enter.

  4. Select Manage Arrays, press enter.

  5. The List of Arrays menu will show, with a listing for "00" of type RAID 1.

  6. Press Ctrl w to enable Write Cache.

  7. Press enter on RAID "00" to see the Array properties and make sure Write Cache is "Enabled"

  8. Press esc to return to the List of Arrays menu.

  9. Press Ctrl r to initiate array rebuild.

  10. "Array properties" will display and show the rebuild status.

  11. Wait for the rebuild to complete.

  12. Press esc to exit, then select exit to reboot.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS

Description

CSCse61580 (registered customers only)

NICs #1 and #2 incorrectly enumerated as #3 and #4 on the DL320 G4

CSCsd95396 (registered customers only)

HP DL320 G4 server takes over 6 hours to mirror Hard Drives

Revision History

Revision

Date

Comment

1.0

10-JULY-2006

Initial Public Release

NetPro Discussion Forums - Featured Conversations

For More Information

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