Table Of Contents
Release Notes for Cisco Emergency Responder 8.0(1a)
Contents
Hardware and Software Requirements
Related Documentation
New and Changed Information
Server Support
Cisco ER Licensing Enhancements
Install and Upgrade Changes
Installation Notes
Supported Upgrades
Important Upgrade Notes
Important Notes
Cisco ER Tracking with Extension Mobility Cross Cluster
Show Memory Command on MCS Servers
ERL Switch Port Associations
Changing the Publisher's IP Address on a CER Server
Restarting the Integrated Management Module on a MCS Server
Caveats
Using Bug Toolkit
Open Caveats
Resolved Caveats
Documentation Updates
Cisco ER Calls Do Not Reroute to Alternate PSAP
Activating Cisco Unified Communications Manager
Accessing Cisco ER Online Help
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Emergency Responder 8.0(1a)
Revised: May 10, 2010
This release note describes the feature enhancement and caveats for Cisco Emergency Responder (Cisco ER) 8.0(1a).
Contents
These release notes provide the following information:
•
Hardware and Software Requirements
•Related Documentation
•New and Changed Information
•Installation Notes
•Important Notes
•Caveats
•Obtaining Documentation and Submitting a Service Request
Hardware and Software Requirements
Cisco ER 8.0(1a) supports a variety of hardware and software components, as shown in the following tables.
•Table 1 Required Software
•Table 2 Recommended Software
•Table 3 Supported Phones
•Table 4 Supported Voice-Ready LAN Switches
•Table 5 Supported Network Modules
•Table 6 Supported MCS Platforms
•Table 7 Supported Cisco ER 8.0(1a) MCS Platforms and Scalability
Note The type of support can differ between types of hardware; read the tables carefully to determine how Cisco ER will work with the devices you use.
Table 1 lists required software that you must install to use Cisco ER 8.0(1a).
Table 1 Required Software
Item
|
Supported Software Version
|
Description
|
Cisco Unified CallManager and
Cisco Unified
Communications Manager
|
•Cisco Unified CallManager 4.1
•Cisco Unified CallManager 4.2
•Cisco Unified CallManager 4.3
•Cisco Unified Communications Manager 5.0
•Cisco Unified Communications Manager 5.1
•Cisco Unified Communications Manager 6.0
•Cisco Unified Communications Manager 6.1
•Cisco Unified Communications Manager 7.0
•Cisco Unified Communications Manager 7.1
•Cisco Unified Communications Manager 8.0
|
The software that runs the telephony network.
|
Web browser
|
•Microsoft Internet Explorer (IE) 6.0
•Microsoft Internet Explorer 7.0
Note IE 7.0 is supported in Cisco ER 7.0(1) and later
|
|
Table 2 lists optional software that is recommended for use with Cisco ER 8.0(1a).
Table 2 Recommended Software
Item
|
Minimum Software Version
|
Description
|
E-mail server
|
Any SMTP e-mail server
|
Used to send e-mail notifications to onsite alert (security) personnel. If you use an SMTP e-mail paging server, personnel are paged instead of e-mailed.
|
Cisco Unified Operations Manager
|
Version 1.0
|
Used to monitor the health and functionality of Cisco ER.
|
CiscoWorks IP Telephony Environment Monitor (ITEM)
|
Version 2.0
|
Used to facilitate effective management of Cisco IP telephony implementations.
|
Table 3 lists the different types of phones that support Cisco ER 8.0(1a). The type of support Cisco ER 8.0(1a) supplies differs depending on the type of phone and the type of switch port to which the phone is attached.
Table 3 Supported Phones
Phones
|
Description
|
Phones automatically tracked using CDP
•SCCP protocol on Cisco Unified IP Phone 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 7905, 7902, 6961, 6941, 6921
•All other SCCP phones with CDP support, with the exception of ATA devices
•SIP protocol on Cisco Unified IP Phone 9971, 9951, 8961, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7906, 7905, 3911
•Cisco IP Communicator
|
These phones do not require any special Cisco ER configuration. However, you must enable Cisco Discovery Protocol (CDP) on the switches.
Note Although ATA phones support CDP and SCCP, Cisco ER cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Cisco ER will route calls from ATA phones based on the assigned ERL.
|
Phones that you can track using IP subnet
•Wireless IP Phones, such as Cisco Unified Wireless IP Phone 7920, 7921, 7925, and Cisco IP Communicator running on 802.11b
•Supported Cisco Unified IP Phones connected to Cisco or third-party switches that are not discovered or recognized by Cisco ER
•Cisco Unified Personal Communicator
•Third-party SIP phones
•Any phone otherwise supported for automatic tracking that is connected to an unsupported switch port
|
To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.
Note The use of CAM table tracking can result in the inadvertent discovery and unsupported use of wireless IP phone MACs for tracking purposes. To avoid mis-tracking of wireless IP phones, if CAM table tracking is enabled for a switch, the ERL configured for any switch port connected to a wireless access point must agree with the ERL configured for the IP subnet that will contain the phones connected to that access point.
|
Phones that you can manually define or track using IP subnet
•Analog phones, for example, phones connected to VG 224/248 and ATA devices
•Generic H.323 endpoints. Supported H.323 phones include Microsoft NetMeeting and video-enabled H.323 endpoints
|
These phones are only supported if their calls are routed by Cisco Unified Communications Manager.
Note Phones behind analog gateways must be added as manual phones even if a subnet is configured using Cisco ER where the gateway IP address is in that subnet. Phones behind Analog Telephony Adapters (ATAs) are not added as manual phones; they may show as unlocated phones if they are not located behind a switch port.
|
Note Cisco ER supports SNMP version 1, version 2, and version 2c of a LAN switch.
Table 4 lists the switches that are supported for automatic tracking. You can use other switches, but you might have to manually define phones attached to those switches.
Table 4 Supported Voice-Ready LAN Switches
Series
(Ethernet ports only)
|
Notes
|
Device Supported
|
System Object ID from CISCO-PRODUCTS-MIB
|
Catalyst 1800
|
Cisco 1861
|
1861
|
1.3.6.1.4.1.9.1.1065
|
Catalyst 2900
|
Catalyst OS
|
2948G
|
1.3.6.1.4.1.9.5.42
|
2948-G-GE-TX
|
1.3.6.1.4.1.9.5.62
|
Catalyst 2940
|
Cisco IOS 12.1(22)EA1
|
2940-8TF
|
1.3.6.1.4.1.9.1.542
|
2940-8TT
|
1.3.6.1.4.1.9.1.540
|
Catalyst 2950
|
Cisco IOS 12.1(9)EA1
|
2950-12
|
1.3.6.1.4.1.9.1.323
|
2950-24
|
1.3.6.1.4.1.9.1.324
|
2950C-24
|
1.3.6.1.4.1.9.1.325
|
2950G-24-EI-DC
|
1.3.6.1.4.1.9.1.472
|
2950S-24
|
1.3.6.1.4.1.9.1.430
|
2950SX-24
|
1.3.6.1.4.1.9.1.480
|
2950SX-48
|
1.3.6.1.4.1.9.1.560
|
Catalyst 2960
|
Cisco IOS 12.2(25)SED
|
2960-24LT-L
|
1.3.6.1.4.1.9.1.951
|
Cisco IOS 12.2(46)SE
|
2960-24PC-L
|
1.3.6.1.4.1.9.1.950
|
Cisco IOS 12.2(25)SED
|
2960-24-S
|
1.3.6.1.4.1.9.1.929
|
Cisco IOS 12.2(25)SED
|
2960-24TC-L
|
1.3.6.1.4.1.9.1.694
|
Cisco IOS 12.2(25)SED
|
2960-24TC-S
|
1.3.6.1.4.1.9.1.928
|
Cisco IOS 12.2(25)SED
|
2960-24TT-L
|
1.3.6.1.4.1.9.1.716
|
Cisco IOS 12.2(46)SE
|
2960-48PST-L
|
1.3.6.1.4.1.9.1.1016
|
Cisco IOS 12.2(25)SED
|
2960-48TC-L
|
1.3.6.1.4.1.9.1.695
|
Cisco IOS 12.2(25)SED
|
2960-48TC-S
|
1.3.6.1.4.1.9.1.927
|
Cisco IOS 12.2(25)SED
|
2960-48TT-L
|
1.3.6.1.4.1.9.1.717
|
Cisco IOS 12.2(25)SED
|
2960-48TT-S
|
1.3.6.1.4.1.9.1.1005
|
Cisco IOS 12.2(35)SE
|
2960-8TC-L
|
1.3.6.1.4.1.9.1.798
|
Cisco IOS 12.2(35)SE
|
2960-8TC-S
|
1.3.6.1.4.1.9.1.1006
|
Cisco IOS 12.2(25)SED
|
2960G-24TC-L
|
1.3.6.1.4.1.9.1.696
|
Cisco IOS 12.2(25)SED
|
2960G-48TC-L
|
1.3.6.1.4.1.9.1.697
|
Cisco IOS 12.2(35)SE
|
2960G-8TC-L
|
1.3.6.1.4.1.9.1.799
|
Cisco IOS 12.2(25)SED
|
2960PD-8TT-L
|
1.3.6.1.4.1.9.1.952
|
Catalyst 2975
|
Cisco IOS 12.2(35)SE
|
2975GS-48PL-S
|
1.3.6.1.4.1.9.1.1067
|
Cisco IOS 12.2(35)SE
|
2975 Stack
|
1.3.6.1.4.1.9.1.1068
|
Catalyst 3500 XL
|
Cisco IOS 12.0(5)XU
If you are using Catalyst 3500 clusters, you must assign an IP address to each Catalyst 3500 switch.
|
3508G-XL
|
1.3.6.1.4.1.9.1.246
|
Catalyst 3550
|
Cisco IOS 12.1(6)EA1a
|
3550-12G
|
1.3.6.1.4.1.9.1.431
|
3550-12T
|
1.3.6.1.4.1.9.1.368
|
3550-24-DC
|
1.3.6.1.4.1.9.1.366
|
3550-24-DC
|
1.3.6.1.4.1.9.1.452
|
3550-24-PWR
|
1.3.6.1.4.1.9.1.485
|
3550-48
|
1.3.6.1.4.1.9.1.367
|
Catalyst 3560
|
Cisco IOS 12.2(20)SE
|
3560-12PC
|
1.3.6.1.4.1.9.1.1015
|
Cisco IOS 12.2(20)SE
|
3560-24PS
|
1.3.6.1.4.1.9.1.563
|
Cisco IOS 12.2(20)SE
|
3560-24TS
|
1.3.6.1.4.1.9.1.633
|
Cisco IOS 12.2(20)SE
|
3560-48PS
|
1.3.6.1.4.1.9.1.564
|
Cisco IOS 12.2(20)SE
|
3560-48TS
|
1.3.6.1.4.1.9.1.634
|
Cisco IOS 12.2(35)SE
|
3560-8PC
|
1.3.6.1.4.1.9.1.797
|
Cisco IOS 12.2(20)SE
|
3560G-24PS
|
1.3.6.1.4.1.9.1.614
|
Cisco IOS 12.2(20)SE
|
3560G-24TS
|
1.3.6.1.4.1.9.1.615
|
Cisco IOS 12.2(20)SE
|
3560G-48PS
|
1.3.6.1.4.1.9.1.616
|
Cisco IOS 12.2(20)SE
|
3560G-48TS
|
1.3.6.1.4.1.9.1.617
|
Catalyst 3560-E
|
Cisco IOS 12.2(35)SE2
|
3560E-12D
|
1.3.6.1.4.1.9.1.930
|
3560E-12SD
|
1.3.6.1.4.1.9.1.956
|
3560E-24PD
|
1.3.6.1.4.1.9.1.795
|
3560E-24TD
|
1.3.6.1.4.1.9.1.793
|
3560E-48PD
|
1.3.6.1.4.1.9.1.796
|
3560E-48TD
|
1.3.6.1.4.1.9.1.794
|
Catalyst 3560V2
|
|
3560V2-24PS
|
1.3.6.1.4.1.9.1.1021
|
| |
3560V2-48PS
|
1.3.6.1.4.1.9.1.1025
|
Catalyst 3750
|
Cisco IOS 12.2(20)SE
|
3750 Stack
|
1.3.6.1.4.1.9.1.516
|
3750-24FS
|
1.3.6.1.4.1.9.1.656
|
3750-24PS
|
1.3.6.1.4.1.9.1.536
|
3750-24TS
|
1.3.6.1.4.1.9.1.513
|
3750-48PS
|
1.3.6.1.4.1.9.1.535
|
3750-48TS
|
1.3.6.1.4.1.9.1.512
|
3750G-12S
|
1.3.6.1.4.1.9.1.530
|
3750G-12S-SD
|
1.3.6.1.4.1.9.1.688
|
3750G-16TD
|
1.3.6.1.4.1.9.1.591
|
3750G-24PS
|
1.3.6.1.4.1.9.1.602
|
3750G-24T
|
1.3.6.1.4.1.9.1.514
|
3750G-24TS
|
1.3.6.1.4.1.9.1.511
|
3750G-24TS-1U
|
1.3.6.1.4.1.9.1.624
|
3750G-24WS-S25
|
1.3.6.1.4.1.9.1.778
|
3750G-24WS-S50
|
1.3.6.1.4.1.9.1.779
|
3750G-48PS
|
1.3.6.1.4.1.9.1.603
|
3750G-48TS
|
1.3.6.1.4.1.9.1.604
|
Catalyst 3750 Metro
|
Cisco IOS 12.2(25)EY
|
3750-24TE-M
|
1.3.6.1.4.1.9.1.574
|
Catalyst 3750-E
|
Cisco IOS 12.2(35)SE2
|
3750E-24PD
|
1.3.6.1.4.1.9.1.792
|
3750E-24TD
|
1.3.6.1.4.1.9.1.789
|
3750E-48PD
|
1.3.6.1.4.1.9.1.791
|
3750E-48TD-S
|
1.3.6.1.4.1.9.1.790
|
Catalyst 4000
|
Catalyst OS 5.5
|
4003
|
1.3.6.1.4.1.9.5.40
|
Catalyst OS 5.5
|
4006
|
1.3.6.1.4.1.9.5.46
|
Cisco IOS 12.1(13)EW
|
4006
|
1.3.6.1.4.1.9.1.448
|
Catalyst 4500
|
Catalyst OS 5.5
|
4503
|
1.3.6.1.4.1.9.5.58
|
Cisco IOS 12.1(13)EW
|
4503
|
1.3.6.1.4.1.9.1.503
|
Catalyst OS 5.5
|
4506
|
1.3.6.1.4.1.9.5.59
|
Cisco IOS 12.1(13)EW
|
4506
|
1.3.6.1.4.1.9.1.502
|
Cisco IOS 12.1(13)EW
|
4507
|
1.3.6.1.4.1.9.1.501
|
Cisco IOS 12.1(13)EW
|
4510
|
1.3.6.1.4.1.9.1.537
|
Catalyst 4500 E
|
Cisco IOS 12.2(40)SG
|
4503-E
|
1.3.6.1.4.1.9.1.874
|
4506-E
|
1.3.6.1.4.1.9.1.875
|
4507R-E
|
1.3.6.1.4.1.9.1.876
|
4510R-E
|
1.3.6.1.4.1.9.1.877
|
Catalyst 4900
|
Catalyst OS 5.5
|
4912G
|
1.3.6.1.4.1.9.5.41
|
Catalyst IOS 12.(20)EWa
|
4948
|
1.3.6.1.4.1.9.1.626
|
Catalyst IOS 12.(20)EWa
|
4948-10GE
|
1.3.6.1.4.1.9.1.659
|
Catalyst 6500
|
Catalyst OS
|
6503
|
1.3.6.1.4.1.9.5.56
|
Cisco IOS
|
6503
|
1.3.6.1.4.1.9.1.449
|
Cisco IOS
|
6504-E
|
1.3.6.1.4.1.9.1.657
|
Catalyst OS
|
6506
|
1.3.6.1.4.1.9.5.45
|
Cisco IOS
|
6506
|
1.3.6.1.4.1.9.1.282
|
Catalyst OS
|
6509
|
1.3.6.1.4.1.9.5.44
|
Cisco IOS
|
6509
|
1.3.6.1.4.1.9.1.283
|
Catalyst OS
|
6509-NEB
|
1.3.6.1.4.1.9.5.47
|
Cisco IOS
|
6509-NEB
|
1.3.6.1.4.1.9.1.310
|
Catalyst OS
|
6509-NEB-A
|
1.3.6.1.4.1.9.5.61
|
Cisco IOS
|
6509-NEB-A
|
1.3.6.1.4.1.9.1.534
|
Cisco IOS 12.2(18)SXF11
|
6509-V-E
|
1.3.6.1.4.1.9.1.832
|
Catalyst OS
|
6513
|
1.3.6.1.4.1.9.5.50
|
Cisco IOS 12.2(18)SXF11
|
6513
|
1.3.6.1.4.1.9.1.400
|
Catalyst Express 500
|
Cisco IOS
|
500-24LC
|
1.3.6.1.4.1.9.1.725
|
500-24PC
|
1.3.6.1.4.1.9.1.726
|
500-24TT
|
1.3.6.1.4.1.9.1.724
|
500G-12TC
|
1.3.6.1.4.1.9.1.727
|
Catalyst Express 520
|
Cisco IOS
|
520-24LC
|
1.3.6.1.4.1.9.1.933
|
520-24PC
|
1.3.6.1.4.1.9.1.934
|
520-24TT
|
1.3.6.1.4.1.9.1.932
|
520-8PC
|
1.3.6.1.4.1.9.1.897
|
520G-24TC
|
1.3.6.1.4.1.9.1.935
|
Cisco 1800
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-SRST-B/K9
|
1.3.6.1.4.1.9.1.904
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-SRST-C-B/K9
|
1.3.6.1.4.1.9.1.939
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-SRST-C-F/K9
|
1.3.6.1.4.1.9.1.940
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-SRST-F/K9
|
1.3.6.1.4.1.9.1.905
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-UC-2BRI-K9
|
1.3.6.1.4.1.9.1.902
|
Cisco IOS 12.4(13)XW
|
Cisco 1861-UC-4FXO-K9
|
1.3.6.1.4.1.9.1.903
|
Cisco 2800
|
Cisco IOS 12.3(8)T4
|
Cisco 2811
Cisco 2821
Cisco 2851
|
1.3.6.1.4.1.9.1.576
|
1.3.6.1.4.1.9.1.577
|
1.3.6.1.4.1.9.1.578
|
Cisco 3700
|
Cisco IOS 12.2(8)T5
|
Cisco 3725
|
1.3.6.1.4.1.9.1.414
|
Cisco IOS 12.2(13)T
|
Cisco 3745
|
1.3.6.1.4.1.9.1.436
|
Cisco 3800
|
Cisco IOS
|
Cisco 3825
|
1.3.6.1.4.1.9.1.543
|
Cisco IOS
|
Cisco 3845
|
1.3.6.1.4.1.9.1.544
|
Cisco ME 4900
|
Cisco ME 4924-10GE
|
Cisco IOS
|
1.3.6.1.4.1.9.1.788
|
Table 5 lists the network modules that are supported in Cisco ER 8.0(1a).
Note The Network Modules (NM) use the System Object IDs of the routers into which they are inserted.
Table 5 Supported Network Modules
Network Modules
|
System Object ID from CISCO-PRODUCTS-MIB
|
NME-16ES-1G
|
1.3.6.1.4.1.9.1.665
|
NME-16ES-1G-P
|
1.3.6.1.4.1.9.1.663
|
NME-X-23ES-1G
|
1.3.6.1.4.1.9.1.704
|
NME-X-23ES-1G-P
|
1.3.6.1.4.1.9.1.702
|
NME-XD-24ES-2S-P
|
1.3.6.1.4.1.9.1.664
|
NME-XD-48ES-2S-P
|
1.3.6.1.4.1.9.1.703
|
Cisco ER 8.0(1a) supports the Cisco MCS Unified Communications Manager Appliance platforms shown in Table 6; Table 7 lists capacity for these platforms.
Note The number of ERLs that can be deployed is determined by the number of route patterns and translation patterns configurable in Cisco Unified Communications Manager.
Note Cisco ER does not support Cisco Integrated Communications System (ICS) 7750 servers.
Table 6 lists the supported Media Convergence Server (MCS) platforms.
Note For specific information on OEM server configuration, refer to the Cisco 7800 series media convergence servers solution overviews at the following URL: http://www.cisco.com/en/US/products/hw/voiceapp/ps378/product_solution_overview_list.html.
Table 6 Supported MCS Platforms
Cisco MCS Server
|
Equivalent OEM Server
|
CPU
|
MCS-7816-H3-IPC1
|
|
3.2 GHz
|
MCS-7816-I3-IPC1
|
|
3.2 GHz
|
MCS-7816-I4-IPC1
|
|
3.0 GHz
|
MCS-7825-H2-IPC1
|
HP DL320-G4
|
2.8 GHz
|
MCS-7825-I2-IPC1
|
IBM x306m
|
2.8 GHz
|
MCS-7825-H2-IPC2
|
HP DL320-G4
|
3.4 GHz
|
MCS-7825-I2-IPC2
|
IBM x306m
|
3.4 GHz
|
MCS-7825-H3-IPC1
|
HP DL320-G5
|
2.13 GHz
|
MCS-7825-I3-IPC1
|
IBM x3250
|
2.13 GHz
|
MCS-7825-H4-IPC1
|
HP DL320-G5P
|
3.0 GHz
|
MCS-7825-I4-IPC1
|
IBM x3250-M2
|
3.0 GHz
|
MCS-7835-H2-IPC1
|
HP DL380-G5 (1 CPU)
|
2.33 GHz
|
MCS-7835-H2-IPC2
|
HP DL380-G5 (1 CPU)
|
2.33 GHz
|
MCS-7835-I2-IPC1
|
IBM x3650 (1 CPU)
|
2.33 GHz
|
MCS-7835-I2-IPC2
|
IBM x3650 (1 CPU)
|
2.33 GHz
|
MCS-7835-I3-IPC1
|
IBM x3650-M2 (1 E5504 CPU)
|
2.0 GHz
|
| |
HP DL380-G6 (1 E5504 CPU)
|
2.0 GHz
|
MCS-7845-H2-IPC1
|
HP DL380-G5 (2 CPUs)
|
2.33 GHz
|
MCS-7845-H2-IPC2
|
HP DL380-G5 (2 CPUs)
|
2.33 GHz
|
MCS-7845-I2-IPC1
|
IBM x3650 (2 CPUs)
|
2.33 GHz
|
MCS-7845-I2-IPC2
|
IBM x3650 (2 CPUs)
|
2.33 GHz
|
MCS-7845-I3-IPC1
|
IBM x3650-M2 (1 E5540 CPU)
|
2.53 GHz
|
| |
HP DL380-G6 (1 E5540 CPU)
|
2.53 GHz
|
Table 7 gives capacity information for Cisco Emergency Responder 8.0(1a), assuming one synthetic voice alert per emergency call.
Table 7 Supported Cisco ER 8.0(1a) MCS Platforms and Scalability
| |
Cisco 7816
|
Cisco 7825
|
Cisco 7835
|
Cisco 7845
|
Automatically tracked phones
|
6,000
|
12,000
|
20,000
|
30,000
|
Manually configured phones
|
1,000
|
2,500
|
5,000
|
10,000
|
Roaming phones (per Cisco Emergency Responder cluster)
|
600
|
1,200
|
2,000
|
3,000
|
Switches
|
200
|
500
|
1,000
|
2,000
|
Switch ports
|
12,000
|
30,000
|
60,000
|
120,000
|
ERLs
|
1,000
|
3,000
|
7,500
|
10,000
|
Related Documentation
Cisco Emergency Responder Documentation
Refer to the publications for Cisco ER 8.0(1a). Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
The following information is new or changed for Cisco Emergency Responder (Cisco ER) 8.0(1a).
•Server Support
•Cisco ER Licensing Enhancements
•Install and Upgrade Changes
Server Support
For the latest list of supported servers for Cisco ER software release 8.0(1a), refer to Table 6.
Cisco ER Licensing Enhancements
In Cisco ER software release 8.0(1a), server licenses for both Cisco ER publisher and subscriber, as well as all user license files, are hosted on the Cisco ER publisher. It is no longer necessary to install a server license separately on the Cisco ER subscriber.
Install and Upgrade Changes
Upgrades from Cisco ER software release 1.x to 8.0(1a) require a two-stage process. For more information on this process and information on supported direct upgrades, refer to the Supported Upgrades section.
These are the supported Linux-to-Linux upgrade paths:
•Cisco ER 2.0(4) to Cisco ER 8.0(1a)
•Cisco ER 7.0(1) to Cisco ER 8.0(1a)
•Cisco ER 7.0(3a) to Cisco ER 8.0(1a)
•Cisco ER 7.1(1) to Cisco ER 8.0(1a)
Note For upgrades from Cisco ER 2.0(4), you must first apply the cop file, ciscocm.cer204.upgrade.patch.cop, to the system using the following URL—http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=272877967. Applying this cop file will allow upgrades to Cisco ER 7.0(3a) and higher but prevent upgrades to Cisco 7.0(1).
Installation Notes
This section describes upgrade information for Cisco ER 8.0(1a) and includes these topics:
•Supported Upgrades
•Important Upgrade Notes
Supported Upgrades
In Cisco ER software release 8.0(1a), there is a two-stage upgrade process required for upgrades from 1.x to 8.0(1a). You must first upgrade to Cisco ER 7.x or 2.0(4) before you can upgrade to Cisco ER 8.0(1a). Direct upgrades to Cisco ER 8.0(1a) are supported only from releases 7.x and 2.0(4).
Important Upgrade Notes
•A Linux to Linux (L2) upgrade of the Subscriber from earlier versions —2.0(4) and 7.0(1)—to Cisco ER 8.0(1a) before switching the Cisco ER Publisher to version 8.0(1a) is not supported. You must switch the Cisco ER Publisher to the upgraded version before starting the Subscriber upgrade.
•If you upgrade your system to Cisco ER 8.0(1a) from Cisco ER 7.1(1), Cisco ER 7.0(3a), Cisco ER 7.0(1), or Cisco ER 2.0(4), you can downgrade to Cisco ER 7.1(1). Cisco ER 7.0(3a), Cisco ER 7.0(1), or Cisco ER 2.0(4).
Important Notes
This section contains these topics:
•Cisco ER Tracking with Extension Mobility Cross Cluster
•Show Memory Command on MCS Servers
•ERL Switch Port Associations
•Changing the Publisher's IP Address on a CER Server
Cisco ER Tracking with Extension Mobility Cross Cluster
Using extension Mobility Cross Cluster (EMCC) between two Unified Communications Manager (Unified CM) clusters enables Cisco ER to provide enhanced support for 911 calls.
In the case of a 911 call, when a Cisco ER server is shared by both a user's home and visited Unified CM cluster, the Unified CM cannot use an Adjunct Calling Search Space (CSS) to direct the 911 call from the user's home Unified CM cluster to the user's visited cluster. Instead, the shared Cisco ER servers supporting both Unified CM clusters must process the 911 call in the user's home Unified CM cluster. Also, the Cisco ER servers that support the user's home cluster must receive the correct name (SEP<MAC>) for the calling party device from Unified CM.
For more information, refer to Caveat CSCtg25879 (using the Software Bug Toolkit).
Show Memory Command on MCS Servers
The show memory CLI command on a MCS server may result in a core dump. The affected servers are MCS 7835-H3 and MCS 7845-H3. For more information, refer to CSCtb40865.
ERL Switch Port Associations
Cisco ER 8.0(1a) includes support for retaining the ERL switch port associations when upgrading to specific versions. For more information, refer to CSCsl02108.
Changing the Publisher's IP Address on a CER Server
To change the IP address of a Cisco ER Publisher, follow these steps:
Procedure
Step 1 Change the IP address on the Cisco ER Publisher by using one of the following options:
•In Cisco Unified Operating System Administration, enter the new IP address in
Settings > IP > Ethernet. Refer to the "Cisco Unified Operating System Administration Web Interface For Cisco Emergency Responder" appendix chapter in the Cisco Emergency Responder Administration Guide.
•On the command-line interface (CLI), configure the new IP address with the set network ip command. Refer to the "Command Line Interface" appendix chapter in the Cisco Emergency Responder Administration Guide.
Step 2 Once the Publisher reboots, login to Cisco Unified Operating System Administration on the Cisco ER Subscriber.
Step 3 Choose Settings > IP > Publisher. Cisco Unified Operating System Administration displays the old IP address of the Publisher. Enter the new IP address of the Publisher in the Edit box and click on Save.
Step 4 Reboot the Subscriber immediately, so that the Cisco ER Publisher maintains communication with the Cisco ER Subscriber
Restarting the Integrated Management Module on a MCS Server
MCS-7845-I3 servers may be unresponsive if the Integrated Management Module (IMM) is restarted while the operating system is active. This is a Cisco Unified Communications Manager issue but it can affect the operation of Cisco ER. For more information, refer to CSCtd94318 using the Software Bug Toolkit.
Caveats
This section includes these topics:
•Using Bug Toolkit
•Open Caveats
•Resolved Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•Internet connection
•Web browser
•Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1 To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2 Log in with your Cisco.com user ID and password.
Step 3 To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
Open Caveats
Table 8 lists Severity 1, 2 and 3 defects that are open for Cisco ER 8.0(1a).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 8 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the Using Bug Toolkit.
Table 8 Open Caveats for Cisco ER 8.0(1a)
Identifier
|
Headline and Bug Toolkit Link
|
CSCsk71390
|
Computer Telephony Interface (CTI) route point and CTI ports take four minutes to failover to Cisco ER subscriber
|
CSCtc12388
|
Issues with missing `CERRemote RMI' object
|
CSCtd94318
|
MCS-7845-I3 server locks up after Integrated Management Module (IMM) is restarted
|
Resolved Caveats
Table 9 lists Severity 1, 2 and 3 defects that are resolved for Cisco ER 8.0(1a).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 9 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the Using Bug Toolkit.
Table 9 Resolved Caveats for Cisco ER 8.0(1a)
Identifier
|
Headline and Bug Toolkit Link
|
CSCtc20527
|
Acknowledged call records cannot be restored from Disaster Recovery System (DRS)
|
CSCtc65522
|
Cisco ER 7.1(1) Computer Telephony Interface (CTI) route point does not register with Unified CM 7.1(2)
|
CSCtd33329
|
Status bar in call history page shows `Loading search result...'
|
CSCtd40570
|
Validation process fails for adding new Emergency Response Locator (ERL) with Emergency Location Identifier Number (ELIN) containing '-'
|
CSCtd68621
|
Error launching Canadian French document page in Cisco ER
|
CSCte45107
|
Cisco ER allows IP address in `Add Subscriber' hostname field; upgrade data loss possible
|
CSCte87946
|
Cisco ER filters out a Cisco Unified IP Phone when the MAC address begins with a `9'
|
CSCtf90741
|
Cisco ER with Unified CM 7.0 default ERL failover fails due to incorrect redirect CSS
|
Documentation Updates
This section provides documentation changes that do not appear in the existing Cisco Emergency Responder documentation or the online help for the application.
•Cisco ER Calls Do Not Reroute to Alternate PSAP
•Activating Cisco Unified Communications Manager
•Accessing Cisco ER Online Help
Cisco ER Calls Do Not Reroute to Alternate PSAP
When a 911 call is made, the call does not route to an alternate PSAP when the primary PSAP call fails. The caller may hear a busy tone, but the Cisco ER administrator will not receive an email alert that the emergency call could not be routed.
Activating Cisco Unified Communications Manager
You must activate Cisco Unified Communications Manager on the server before Cisco ER can access the Unified CM cluster list. For more information, refer to CSCsx52550 using the Software Bug Toolkit.
Accessing Cisco ER Online Help
When you access the online help topic for changing the IP address on both a Cisco ER publisher and subscriber, an incorrect link will display. For more information, refer to CSCsx43634 using the Software Bug Toolkit.
When you access the Contents page of the Cisco ER Administration Guide online help, you may get the error message—error on page. For more information, refer to CSCsx36847 using the Software Bug Toolkit.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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