Cisco WebDialer
Preface
Downloads: This chapterpdf (PDF - 205.0KB) The complete bookPDF (PDF - 1.24MB) | Feedback

Preface

Table Of Contents

Preface

About this Guide

Document Conventions

Related Documentation

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Preface


Cisco WebDialer Version 1.0(3) is used in conjunction with Cisco CallManager Release 3.3(3) to allow Cisco IP phone users to make calls from web and desktop applications.

This preface covers these topics:

About this Guide

Document Conventions

Related Documentation

Obtaining Documentation

Obtaining Technical Assistance

Obtaining Additional Publications and Information

About this Guide

This guide contains:

Chapter
Contents

Chapter 1 "Using Cisco WebDialer"

This chapter is for end users and contains information on using Cisco WebDialer from web or desktop applications.

Chapter 2 "Administering Cisco WebDialer"

This chapter is for Cisco CallManager administrators who are administering Cisco WebDialer.

Chapter 3 "Cisco WebDialer API Reference"

This chapter is for developers who are using Cisco WebDialer to develop client applications for compatibility with the Cisco CallManager IP Telephony system.


Document Conventions

This publication uses the following conventions to convey instructions and information.

Convention
Description

boldface font

Commands and keywords.

italic font

Variables for which you supply values.

[      ]

Keywords or arguments that appear within square brackets are optional.

{x | y | z}

A choice of required keywords appears in braces separated by vertical bars. You must select one.

screen font

Examples of information displayed on the screen.

boldface screen font

Examples of information you must enter.

<    >

Nonprinting characters, for example passwords, appear in angle brackets in contexts where italic font is not available.

[    ]

Default responses to system prompts appear in square brackets.



Note Means reader take note. Notes contain helpful suggestions or references to additional information and material.



Timesaver This symbol means the described action saves time. You can save time by performing the action described in the paragraph.



Caution This symbol means r eader be careful. In this situation, you might do something that could result in equipment damage or loss of data.


Tip This symbol means the following information will help you solve a problem. The tips information might not be troubleshooting or even an action, but could be useful information, similar to a Timesaver.


Related Documentation

This section lists documents and URLs that provide information on Cisco CallManager, Cisco IP phones, and the technologies required to develop applications with Cisco WebDialer.

Cisco CallManager 3.3— A suite of documents related to the installation and configuration of Cisco CallManager 3.3. Refer to the Cisco CallManager Documentation Guide for Release 3.3(2) for a list of documents on installing and configuring Cisco CallManager 3.3(2). Located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/index.htm

Cisco CallManager Documentation Guide for Release 3.3(2)— A documentation roadmap that lists documents for configuring and installing Cisco CallManager 3.3(2). Located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/doc_gd/dg332.htm

Cisco IP Phones and Services — A suite of documents related to the installation and configuration of Cisco IP Phones. Located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco DistributedDirector— A suite of documents related to the installation and configuration of Cisco DistributedDirector. Located at: http://www.cisco.com/univercd/cc/td/doc/product/iaabu/distrdir/index.htm.

Cisco CallManager Extension Mobility— Documents the installation and configuration of the Cisco CallManager Extension Mobility feature. Located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_2/ccmfeat/fsem.htm

Cisco IP Manager Assistant — Documents the Cisco IP Manager Assistant feature which includes the configuration of dial rules. Located at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/sys_ad/3_3_2/ccmfeat/fsipma.htm

Simple Object Access Protocol (SOAP) 1.1

Located at: http://www.w3.org/TR/SOAP/

Web Service Definition Language (WSDL) 1.1

Located at: http://www.w3.org/TR/wsdl

SOAP Tutorial

Located at: http://www.w3schools.com/soap/default.asp

WSDL Tutorial — Web Service Definition Language tutorial. Located at: http://www.w3schools.com/wsdl/default.asp

http://www.soapagent.com/ — An open SOAP directory with links to articles, tutorials, and white papers.

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco web sites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.

Registered Cisco.com users can order the Documentation CD-ROM (product number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number DOC-CONDOCCD=) through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/en/US/support/index.html

If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC website so that you can describe the situation in your own words and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Products & Services page describes the networking products offered by Cisco Systems as well as ordering and customer support services. Access the Cisco Products & Services page at this URL:

http://www.cisco.com/en/US/products/index.html

Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco monthly periodical that provides industry professionals with the latest information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

iQ Magazine is the Cisco monthly periodical that provides business leaders and decision makers with the latest information about the networking industry. You can access iQ Magazine at this URL:

http://business.cisco.com/prod/tree.taf%3fasset_id=44699&public_view=true&kbns=1.html

Training—Cisco offers world-class networking training, with current offerings in network training listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html