Cisco Unified Communications Manager Features and Services Guide, Release 9.1(1)
Licensing
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Licensing

Licensing

Cisco Unified Communications Manager Licensing is managed by the Enterprise License Manager. Licenses are installed on Enterprise License Manager, which collects license usage information from the Unified Communications Manager and reports back license compliance or non-compliance. The Unified Communications Manager calculates license usage based upon the total number of users and devices on the system.

Unified Communications Manager Licensing

All licensing for Unified Communications Manager is centralized and held on the Enterprise License Manager. Unified Communications Manager communicates with the Enterprise License Manager to express its licensing requirements. When users, phones, or other services are provisioned in the Unified Communications Manager, license requirements are added and the Unified Communications Manager sends the corresponding license requirements to the Enterprise License Manager. The Enterprise License Manager then compares the Unified Communications Manager license requirements with the available licenses installed and reports back license compliance or non-compliance. Unified Communications Manager licensing types are available as Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL).

UWL allows organizations to access a wide range of Cisco Collaboration applications and services in a cost-effective, simple package. It includes soft clients, application server software and licensing on a per user basis. Depending on your needs and device of choice, Cisco Unified Workspace Licensing is available in Professional Edition and Standard Edition.

UCL is a user-based license for individual Cisco Unified Communications products. It includes a soft client, application server software licensing, and basic unified communications applications. Depending on your needs and device of choice, UCL is available in Essential, Basic, Enhanced, or Enhanced Plus.

The following are the license types for the Unified Communications Manager:

Essential Essential User Connect License - supports one device providing basic voice or analog device (phone or fax). (For example: analog phone, ATA 186, ATA 187, Cisco 3905, Cisco 6901)
Basic Basic User Connect License - supports one device, including all Essential devices, plus basic (voice and video) call control features. (For example: Cisco 6911, Cisco 6921)
Enhanced Enhanced User Connect License - supports one device, including all Basic devices, plus advanced (voice and video) call control features including desktop and mobile clients. (For example: Cisco 3911, Cisco 3951, Cisco 6941, Cisco 6945, Cisco 6961, Cisco 79xx, Cisco 89xx, Cisco 99xx, Cisco E20, Cisco TelePresence EX60, Cisco TelePresence EX90, third party SIP)
Enhanced Plus Enhanced Plus User Connect License - supports up to two devices, and including all Enhanced devices.
CUWL Standard CUWL Standard Unified Workspace Licensing (UWL) license for Unified CM - supports advanced (voice and video) call control features including desktop and mobile with maximum of two devices per user.
CUWL Professional CUWL Professional Unified Workspace Licensing (UWL) license for Unified CM - includes CUWL Standard features and professional collaboration workspace application features with maximum of ten devices per user.
TelePresence Room TelePresence Room license - supports room based immersive and multipurpose Cisco TelePresence System endpoints. (For example: Cisco TelePresence System Series 3200, 3000, 1300; Cisco TelePresence MX Series; Cisco TelePresence TX Series; Cisco TelePresence System Profile Series)

For more information, refer to the Enterprise License Manager User Guide.

License Usage Report

The License Usage Report provides the summary and detailed information on system license usage as it is reported to the Enterprise License Manager.

Usage details are available by license type, users, and unassigned devices. Usage information is updated once daily, and may be updated manually by clicking on Update Usage Details. Clicking Update Usage Details is a resource intensive process and may take a few minutes depending on the size of your system. There is a link provided to review the Unified Communications licensing information in "View all license type descriptions and device classifications".

The Status message displays if there is an alarm or licensing alert (license non-compliance). See Alarms alerts and license status notification for further information on status messages. See License Compliance for further information on license compliance and non-compliance.

The License Requirements by Type table shows the current system license requirements. It shows current license usage (number of licenses required) by license type and summarizes the number of users and unassigned devices that are requiring licenses by license type. The Report links by license type are provided by (number of) Users or (number of) Unassigned devices and allow drill-down links. For the User report, the user id link provides details on user configuration per the user id. The view details link provides license requirements per user id. For the Unassigned Devices report, the Device Type and License Type that is required is displayed for each unassigned device.

License Usage Reports are also available summarized by Users and Unassigned devices. The Users row lists the total number of users configured on the system. View Usage Report for the users provides a report for all users configured on the system and their corresponding license requirements. View Usage Report for the Unassigned Devices shows the total number of unassigned devices (devices with no associated user).


Note


Assigning a user ID to a device using Cisco Unified Communications Administration moves the device from "Unassigned Devices" to "Users" in the License Usage Report. However, adding a device to the list of controlled devices for an end user does not modify the "License Usage Report" results for the device. For more information about assigning devices to users, refer to the Cisco Unified Communications Manager Administration Guide.


This Enterprise License Manager section shows if the Unified Communications Manager is managed by an Enterprise License Manager. If it has been added to an Enterprise License Manager product inventory, it provides a link to the Enterprise License Manager server login page. The Unified Communications Manager must connect with the Enterprise License Manager at lease once every 24 hours. This connection and communications of license requirements from the Unified Communications Manager and Enterprise License Manager is called synchronization. The Enterprise License Manager status shows the Time and date stamp of the last successful synchronization between the Unified Communications Manager and Enterprise License Manager.

License Compliance

When first installed, the Unified Communications Manager is fully operational in demonstration mode for a grace period of 60 days, until it has successfully synchronized with the Enterprise License Manager and licenses are installed on Enterprise License Manager. Once the Enterprise License Manager has been registered, licenses have been installed, and synchronization with the Unified Communications Manager has taken place, the Enterprise License Manager communicates with the Unified Communications Manager product instance on a daily basis. The Unified Communications Manager reports the total license requirements by license type to the Enterprise License Manager. The Enterprise License Manager totals the license requirements for all connected Unified Communications Manager product instances and compares the total license requirements to the total available installed licenses (the license requirements and installed license types are totaled for all product instances of the same product type.) The Enterprise License Manager then reports the status back to the product instance as:

  • In compliance, or;
  • Non-compliance

Non-compliance occurs in the following situations:

  • There are an insufficient number of licenses, or;
  • There has not been a successful synchronization with the Enterprise License Manager

Licenses in the non-compliant state for Unified Communications Manager are enforced after a 60-day grace period. At the conclusion of the grace period, Unified Communications Manager enforces non-compliance with the following service degradation:

  • Devices and Users cannot be provisioned. Changing the configuration of a user that affects licensing (For example: the Enable IM and Presence and the Enable Mobility check boxes) is not allowed.
  • Devices and Users cannot be de-provisioned. Any configuration changes that involve licensing (For example: disabling IM and Presence or Mobility) is allowed.

For specifics on licensing operations, please refer to the Enterprise License Manager User Guide.

Troubleshooting Licensing

Unified Communications Manager licensing is managed by Enterprise License Manager, which handles licensing fulfillment, supports allocation and reconciliation of licenses across supported products. Enterprise License Manager also provides enterprise-level reporting of usage and entitlement, which includes status messages. Alarms are generated by Unified Communications Manager.

Alarms

Unified Communications Manager generates the following alarms for licensing:

Alarm

Description

Recommended Action

CiscoElmNotConnected

Enterprise License Manager Not Connected (WARNING ALARM)

Connect Enterprise License Manager to the product

CiscoNoProvisionTimeout

The grace period for licensing has expired (WARNING ALARM)

Upload additional licenses. Verify that Enterprise License Manager is connected to the product.

CiscoSystemTimeChange

System time has changed (INFORMATIONAL_ALARM)

Determine why the system time changed.

CiscoGraceTimeLeft

Grace period countdown towards no provisioning allowed (INFORMATIONAL_ALARM)

Upload additional licenses. Verify that Enterprise License Manager is connected to the product.

CiscoSystemInOverage

System is in overage which means licensed resource limit has been exceeded on the system (WARNING_ALARM)

Upload additional licenses. Verify that Enterprise License Manager is connected to the product.

CiscoSystemSecurityMismatch

Certificate Mismatch between Cisco Unified Communications Manager and Enterprise LicenseManager (ERROR_ALARM)

Verify Enterprise License Manager certificates. This could be a "man-in-the-middle" attack.

If Unified Communications Manager does not have sufficient licenses, an alert is generated; for information on alerts, see the Cisco Unified Real Time Monitoring Tool Administration Guide.

Enterprise License Manager Status Messages

The following is a list of all status messages as they appear on the screen of the License Usage report:

Device State Alarm Message Description
Unified Communications Manager Demo mode The system is operating on demo licenses that will expire in 60 days. Add this system to an Enterprise License Manager and install sufficient licenses to cover its usage before expiration in order to avoid losing the ability to provision users and devices. New installation – starter license
Unified Communications Manager License overage The system is operating with an insufficient number of licenses. Configure additional licenses in your Enterprise License Manager in order to restore the ability to provision users and devices. License resource limits have been exceeded and the system is operating with insufficient licenses.
Unified Communications Manager Enterprise License Manager not connected The system has not synchronized successfully with Enterprise License Manager for 10 days. If successful synchronization does not occur within the next 50 days, you will no longer be able to provision users and devices. Unified Communications Manager to Enterprise License Manager connectivity has been lost or a successful synchronization has not occurred.

The following is a list of all status messages as they appear on the screen of the Enterprise License Manager:

Device State Alarm Message Description
Enterprise License Manager Demo mode Enterprise License Manager is operating in demo mode. Install licenses to cover the license requirements of your product instances in order to avoid losing functionality in those products. New installation – no (product) licenses installed.
Enterprise License Manager License overage Insufficient Licenses Message displayed in Enterprise License Manager within Dashboard and License Usage displays.
Enterprise License Manager Enterprise License Manager not connected
  • Instance Unreachable
  • Login Failed
  • Certificate Mismatch
  • Registration Conflict
  • Invalid Server Type
  • Product Type Mismatch
  • Duplicate Product Instance
Synchronization has not occurred with device. Message (synchronization status and last date) is displayed on Dashboard and Inventory displays.