Troubleshooting Guide for Cisco Unity Connection Release 9.x
Troubleshooting Reports in Cisco Unity Connection 9.x
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Troubleshooting Reports in Cisco Unity Connection 9.x

Table Of Contents

Troubleshooting Reports in Cisco Unity Connection 9.x

Confirming That the Cisco Unity Connection 9.x Reports Data Harvester Service Is Running

Adjusting the Report Data Collection Cycle in Cisco Unity Connection 9.x


Troubleshooting Reports in Cisco Unity Connection 9.x


When no data appears in the reports that you generate, use the following task list to determine the cause and to resolve the problem.

Task List for Troubleshooting Data in Reports

1. Confirm that the Connection Reports Data Harvester service is running. See the "Confirming That the Cisco Unity Connection 9.x Reports Data Harvester Service Is Running" section.

2. Adjust the report data collection cycle. See the "Adjusting the Report Data Collection Cycle in Cisco Unity Connection 9.x" section.

3. Use traces to troubleshoot reports. For detailed instructions on enabling the applicable traces and viewing the trace logs, see the "Diagnostic Traces in Cisco Unity Connection 9.x" chapter.

For information about the available reports and how to generate reports, see the "Using Reports" chapter of the Administration Guide for Cisco Unity Connection Serviceability Release 9.x, available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/serv_administration/guide/9xcucservagx.html.

Confirming That the Cisco Unity Connection 9.x Reports Data Harvester Service Is Running

To Confirm That the Connection Reports Data Harvester Service Is Running


Step 1 In Cisco Unity Connection Serviceability, on the Tools menu, select Service Management.

Step 2 On the Control Center - Feature Services page, under Optional Services, locate the Connection Reports Data Harvester service.

Step 3 Confirm that the activate status for the Connection Reports Data Harvester service is Activated. If the activate status is Deactivated, select Activate.

Step 4 Confirm that the service status for the Connection Reports Data Harvester service is Started. If the service status is Stopped, select Start.

Step 5 Confirm that the running time for the Connection Reports Data Harvester service is greater than 00:00:00. If the running time is 00:00:00, turn off the Connection Reports Data Harvester service, then repeat Step 3 and Step 4.


Adjusting the Report Data Collection Cycle in Cisco Unity Connection 9.x

If the value of the Data Collection Cycle field is too high, the data may not have been collected yet for the report because the time between each cycle of collecting data is too long. Do the following procedure to correct the value.

To Adjust the Report Data Collection Cycle


Step 1 In Cisco Unity Connection Administration, expand System Settings, then select Advanced > Reports.

Step 2 On the Report Configuration page, in the Minutes Between Data Collection Cycles field, enter the time (in minutes) that you want between each cycle of collecting data for the reports. The default is 30 minutes.

Step 3 Select Save.