Installation Guide for Cisco Unity Connection Release 7.x
Installing Additional Languages on the Cisco Unity Connection 7.x Server
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Installing Additional Languages on the Cisco Unity Connection 7.x Server

Table Of Contents

Installing Additional Languages on the Cisco Unity Connection 7.x Server

Confirming that Connection Is Licensed for English-United States

Downloading Connection 7.x Language Files

Installing Connection 7.x Language Files

Installing Connection 7.x Language Files from a Disc

Installing Connection 7.x Language Files from a Network Location or from a Remote Server


Installing Additional Languages on the Cisco Unity Connection 7.x Server


This chapter contains the following sections:

Confirming that Connection Is Licensed for English-United States

Downloading Connection 7.x Language Files

Installing Connection 7.x Language Files

Confirming that Connection Is Licensed for English-United States

Added May 2009

If you want to use English-United States for the Cisco Unity Connection conversation or you want users to be able to create personal call transfer rules, the Connection license must include the license tag LicRegionIsUnrestricted. If your Connection licenses do not include the LicRegionIsUnrestricted tag and you want to use these features, install a license that includes the tag. After you install the license, you must restart Connection. (Licenses without this tag are intended only for use outside the United States.)

If you choose not to install a license that includes the LicRegionIsUnrestricted tag, you must install one or more Connection languages.

Connection demonstration licenses include the LicRegionIsUnrestricted tag, so you can use English-United States on demonstration systems.

To Determine Whether the LicRegionIsUnrestricted License Tag Is Present


Step 1 In Cisco Unity Connection Administration, under System Settings, click Licenses.

Step 2 On the Licenses page, in the list of installed license files, click the name of the first file.

Step 3 On the View License page, in the File Content box, search for the text "LicRegionIsUnrestricted."

Step 4 If you do not find the text in the first file, search all of the other license files listed on the Licenses page.

Step 5 If "LicRegionIsUnrestricted" does not appear in any of the license files, get a license that contains the tag before you install English-United States language files.


Downloading Connection 7.x Language Files

Revised May 11, 2010

Note This section applies to installing additional languages while installing a new Connection server. To add languages to an existing Connection server, see the "Adding or Removing Cisco Unity Connection 7.x Languages" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html. The instructions are different.


To Download Connection 7.x Language Files


Step 1 On a computer with a high-speed Internet connection, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity Connection, and click the applicable Connection version.

Step 3 On the Select a Software Type page, click Cisco Unity Connection Locale Installer.

Step 4 On the Select a Release page, click the applicable Connection version. The download links for languages appear on the right side of the page.

Step 5 Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download file sizes appear below the download links.)

The filename for each language is uc-locale-<two-letter language abbreviation>_<two-letter country abbreviation>-<version>.cop.sgn.

Step 6 Click the name of a file to download.

Step 7 On the Download Image page, make note of the MD5 value.

Step 8 Follow the on-screen prompts to complete the download.

Step 9 Repeat Step 6 through Step 8 for each Connection language that you want to install.

Step 10 For each downloaded file, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded file is damaged.


Caution Do not attempt to use a damaged file to install software or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet—for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 11 Either copy the downloaded files to an FTP or SFTP server, or burn the files to CDs or DVDs. If you burn discs of the files, note the following considerations:

Use the Joliet file system, which accommodates filenames up to 64 characters long.

If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Label the discs "Cisco Unity Connection <version> Languages."

Step 12 Delete the downloaded files to free disk space.


Installing Connection 7.x Language Files

Revised May 11, 2010

Note This section applies to installing additional languages while installing a new Connection server. To add languages to an existing Connection server, see the "Adding or Removing Cisco Unity Connection 7.x Languages" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html. The instructions are different.


Cisco Unity Connection languages (also known as locales) provide country-specific system prompts, graphical user interfaces, and text-to-speech functionality. You can install language files either by using a CD or DVD in the Connection server, or by accessing the files from a remote source. See the applicable section:

Installing Connection 7.x Language Files from a Disc

Installing Connection 7.x Language Files from a Network Location or from a Remote Server


Note Languages are not licensed, and Connection 7.x does not enforce a limit on the number of languages you can install and use. However, the more languages you install, the less hard-disk space is available for storing voice messages. In the Cisco Unity Connection 7.(x) Supported Platforms List (http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html), information on the number of minutes of storage available on each server assumes that you have installed no more than five languages.


Installing Connection 7.x Language Files from a Disc

Revised May 11, 2010

To Install Connection 7.x Language Files from a Disc


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 2 Insert the Languages disc in the disc drive.

Step 3 Log into Cisco Unified Operating System Administration.

Step 4 From the Software Upgrades menu, click Install/Upgrade.

The Software Installation/Upgrade window displays.

Step 5 In the Source list, click DVD/CD.

Step 6 In the Directory field, enter the path to the folder that contains the language file on the CD or DVD.

If the language file is in the root folder, or if you created an ISO image DVD, enter a slash (/) in the Directory field.

Step 7 To continue the language installation process, click Next.

Step 8 Choose the language that you want to install, and click Next.

Step 9 Monitor the progress of the download.

Step 10 If you want to install another language: Click Install Another, and repeat Step 4 through Step 9.

If you are finished installing languages: Restart services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.


Installing Connection 7.x Language Files from a Network Location or from a Remote Server

Revised May 11, 2010

During this procedure, do not use the web browser controls (for example, Refresh/Reload) while accessing Cisco Unified Operating System Administration. Instead, use the navigation controls provided in the administration interface.

To Install Connection 7.x Language Files from a Network Location or from a Remote Server


Step 1 Stop the Connection Conversation Manager and Connection Mixer services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Stop.

d. Wait for the service to stop.

e. Also under Critical Services, in the Connection Mixer row, click Stop.

f. Wait for the service to stop.

Step 2 Log into Cisco Unified Operating System Administration.

Step 3 From the Software Upgrades menu, click Install/Upgrade. The Software Installation/Upgrade window displays.

Step 4 In the Source list, click Remote Filesystem.

Step 5 In the Directory field, enter the path to the folder that contains the language file on the remote system.

If the language file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the folder path. (For example, if the language file is in the languages folder, you must enter /languages.

If the language file is located on a Windows server, remember that you are connecting to an FTP or SFTP server, so use the appropriate syntax:

Begin the path with a forward slash (/) and use forward slashes throughout the path.

The path must start from the FTP or SFTP root folder on the server, so you cannot enter a Windows absolute path, which starts with a drive letter (for example, C:).

Step 6 In the Server field, enter the server name or IP address.

Step 7 In the Username field, enter your username on the remote server.

Step 8 In the User Password field, enter your password on the remote server.

Step 9 In the Transfer Protocol list, click the applicable option.

Step 10 Click Next.

Step 11 Choose the language that you want to install, and click Next.

Step 12 Monitor the progress of the download.

If you lose your connection with the server or close your browser during the installation process, you may see the following message when you try to access the Software Upgrades menu again:

Warning: Another session is installing software, click Assume Control to take over the installation.

If you are sure you want to take over the session, click Assume Control.

If Assume Control does not display, you can also monitor the language installation with the Real-Time Monitoring Tool.

Step 13 If you want to install another language: Click Install Another, and repeat Step 3 through Step 12.

If you finished installing languages: Restart services:

a. Start Cisco Unity Connection Serviceability.

b. From the Tools menu, click Service Management.

c. Under Critical Services, in the Connection Conversation Manager row, click Start.

d. Wait for the service to start.

e. Also under Critical Services, in the Connection Mixer row, click Start.

f. Wait for the service to start.

g. If you installed Japanese: Run the CLI command utils service restart Cisco Tomcat to restart the Tomcat service.