Design Guide for Cisco Unity Connection Release 7.x
Cisco Fax Server Integration
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Cisco Fax Server Integration

Table Of Contents

Cisco Fax Server Integration

Cisco Fax Server Overview

Administration for the Cisco Fax Server

How Users Manage Fax Messages

Single Direct-Inward-Dial (DID) Number Support for Both Voice and Fax


Cisco Fax Server Integration


Cisco Unity Connection supports Cisco Fax Server version 9.0 or later.

Cisco Unity Connection Release 7.x is the first Connection release to support Cisco Fax Server. Integrations with other third-party fax servers are not supported.

See the following sections:

Cisco Fax Server Overview

Administration for the Cisco Fax Server

How Users Manage Fax Messages

Single Direct-Inward-Dial (DID) Number Support for Both Voice and Fax

Cisco Fax Server Overview

Cisco Unity Connection interacts with the Cisco Fax Server directly through Simple Mail Transport Protocol (SMTP). Inbound faxes are received by the Cisco Fax Server and routed to the Connection server through SMTP. Similarly, faxes are routed to the Cisco Fax Server through SMTP for rendering and outbound faxing. For detailed information on integrating Connection with the Cisco Fax Server, see the "Creating a Cisco Fax Server Integration" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.

If attachments are included with a fax or an email message that is sent to the Cisco Fax Server, Connection sends only the attachments that match the list of file name extensions that were selected during setup. Cisco Fax Server supports .dcx, .tif, and .txt files. You can add other file extensions that are also supported by the Cisco Fax Server. For a complete listing of supported file extensions, see the applicable Cisco Fax Server Administration Guide at http://www.cisco.com/en/US/products/ps6178/prod_maintenance_guides_list.html.

Note that the file name of any attachment that cannot be sent to the fax machine will appear at the bottom of the message.

Administration for the Cisco Fax Server

Administration of the fax service is performed on the Cisco Fax Server rather than in Cisco Unity Connection Administration. You use the Cisco Fax Server administration to handle the following functionality:

Routing inbound fax messages to a user mailbox.

Managing and logging inbound fax messages.

Managing and logging outbound fax messages.

Additional functionality such as running reports, creating cover pages, and evaluating least-cost routing.

Cisco Unity Connection Administration is not used in any way to administer the Cisco Fax Server or the services provided by the Cisco Fax Server.

How Users Manage Fax Messages

When you integrate Cisco Fax Server with Cisco Unity Connection, users are able to manage their fax messages by using the clients listed in Table 10-1. Note that users must be added to the Cisco Fax Server before they can, for example, manage fax messages over the phone or from the Cisco Unity Inbox.

Table 10-1 Clients That Can Be Used for Managing Fax Messages 

Client Application
Details

Cisco Unity Connection phone menus

Users can hear new fax messages listed with other messages when they log on to Cisco Unity Connection by phone. For fax messages, Connection plays only the message properties (for example, the sender, date, and time) and any voice annotation. The contents of the fax itself is not played. Users can forward a fax message to another user (when the message is not marked private) or reply to a fax with a voice message (when the fax message is from another user).

Users can add or change their fax number.

When the system has a fax server and an outgoing fax number is configured, users can send their fax messages to a fax machine. If the fax message has attachments, Connection renders only those attachments with file extensions that were specified during setup. Attachments with other file extensions are removed, and Connection lists the file names at the end of the fax message.

Cisco Unity Assistant

Users can receive notification of new fax messages by phone or pager. Although users can enable a notification device by phone, they must use the Cisco Unity Assistant to do the following:

Set up notification of the arrival of a fax message.

Set up a notification schedule for the notification device that they choose.

Cisco Unity Inbox

Users cannot use the Cisco Unity Inbox to download or view fax messages, or to create and send faxes.

However, users can use the Cisco Unity Inbox to forward a fax message to another user (when the message is not marked private) in the same way that they forward voice messages, or reply to a fax with a voice message (when the fax message is from another user) though the fax attachment is not included in the message.

Third-party IMAP clients

Third-party IMAP clients can download fax messages. To view fax messages on third-party IMAP client workstations, the workstations must have the Cisco Fax Server client viewer application installed, or the fax message must be supported for viewing on the client workstation.

Users can forward a fax message to another user in the same way that they forward voice messages, or reply with a voice message if the fax message is from another user. In the fax message, users can use the buttons on the message toolbar to manage the message the same way that they handle email messages.



Note In order to prevent a user from sending a fax messages to a fax machine, do not configure a fax server in the Outgoing Fax Server field for the user on the User > Edit User Basics page in Cisco Unity Connection Administration. Even when prevented from sending a fax message to a fax machine, the user will still be able to receive and forward fax messages to another user.


Single Direct-Inward-Dial (DID) Number Support for Both Voice and Fax

Revised July 9, 2009

Cisco Unity Connection supports using a single DID number to receive both voice calls and fax calls. In this configuration, incoming calls are directed to a Cisco gateway that can detect a CNG (fax) tone. When a CNG tone is detected, the gateway forwards the fax call to the Cisco Fax Server. When no CNG tone is detected, the gateway forwards the voice call to the phone system. For details, see the "Creating a Cisco Fax Server Integration" chapter of the System Administration Guide for Cisco Unity Connection Release 7.x.