The business need
The Cisco Support Case Management team needed to efficiently store and process massive volumes of growing data to train AI models that would help to resolve customer issues quickly.
Challenge
The Cisco team struggled to strike the right balance between building a highly scalable and reliable database cluster while ensuring cost and operational efficiency— all in order to help them to deliver fast and effective case resolution.
- To deliver the best possible customer experience, the team needed to efficiently store and process massive volumes of data— data that would also fuel and train AI models for critical automation solutions.
- These workloads demanded real-time data access, rapid processing, and uninterrupted availability.
- Traditional approaches to high availability relied on separate clusters per data center, leading to significant costs for initial set up, maintenance, and more.
Solution
The team built a highly available, scalable, and AI-optimized database cluster spanning multiple data centers, leveraging Cisco data center and network power.
- Cisco Application Centric Infrastructure (ACI): Offered a policy-driven, software-defined network, ensuring optimized routing, low-latency communication, and workload-aware traffic management between data centers.
- Cisco Application Policy Infrastructure Controller (APIC) and Nexus 9000 Series Switches: Enabled high-throughput, resilient, and dynamically scalable interconnectivity, crucial for quick data synchronization across data centers.
