Cisco Unified Communications System for Contact Center Release 6.0(1)

System Definition
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System Definition

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The Cisco Unified Communications system is designed for a single, secure, converged network. Part of an integrated, comprehensive Cisco architecture, the communications applications reside "in" the network, not "on" the network, and can easily incorporate emerging business processes, applications, and new devices. Applications can be deployed in a single instance, rather than in multiple instances, and managed services offerings further increase deployment flexibility. Standards-based Cisco Unified Communications products let organizations migrate based on business needs, not technical limitations, to keep pace with new technology.

This release of the Cisco Unified Communications system introduces the Cisco Unified Communications Manager Business Edition and deployment models for the medium-sized business. The Cisco Unified Communications Manager Business Edition includes the features and capabilities of Cisco Unified Communications Manager, Cisco Unified Mobility, and Cisco Unity Connection co-resident on a single, low-cost Media Convergence Server. The Cisco Unified Communications Manager Business Edition is designed to support 150 to 500 endpoints in one main and up to five remote locations.

The Cisco Unified Communications System also includes a suite of network management applications that allow you to monitor, manage, and troubleshoot your system. It also includes tools that allow you to analyze the readiness of your infrastructure to support the Unified Communications system.