Cisco Unified Communications System for Contact Center Release 6.0(1)

Optimizing Your System

Optimizing Your System

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Optimization covers any changes to an existing system, including hardware and software upgrades, that enhance the functionality and performance of your network.

Collecting and analyzing data from your system's performance reports will provide crucial information for optimizing your system. By maintaining the routine system management procedures that you set up for your operations lifecycle, you will know when your traffic load increases and when to expand capacity.

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Input to This Process

Your network has been operational for some period of time and is ready to be optimized based on system performance criteria. Your daily operations and growing business needs provide continuous feedback for optimization.

Output of This Process

User feedback, audits, and test results provide data to continue optimizing the system.

Major Tasks in This Process

Performing Your System Upgrade

Testing Failover and Redundancy