Cisco Unified Communications System for Contact Center Release 6.0(1)

Deployment and Migration
   Home    History
Prepare and Plan TOC
Cisco Unified Communications Features and Benefits Overview
Contact Center Overview
Planning Concepts
Planning Tasks
Additional Sites and Services

Deployment and Migration

Download PDF
Download Site_Content_PDF

The Cisco Unified Communications system is designed to be deployed efficiently and effectively. The solution offers:

Flexible deployment models—Cisco Unified Communications supports LAN and WAN connectivity and can be configured for single-site or multi-site networks. Headquarters, contact centers, branch offices, and telecommuter configurations can be interconnected without geographic constraints. Call processing and administration can be centralized or distributed.

Integration with existing equipment and networks—Cisco Unified Communications provides gateway support to enable integration and interoperability with existing call processing equipment, phones, and TDM networks. This capability ensures compatibility with and migration from legacy systems, and supports:

Integration with PBXs through QSIG, Digital Private Network Signaling System (DPNSS), and PRI links

Integration with ACD platforms via CTI interface

Integration with legacy phones through gateways

Integration with TDM networks through gateways via T1, E1, and PRI links

Open IP connectivity through SIP—Cisco Unified Communications provides enhanced support for SIP trunking and to a variety of SIP endpoints. An integrated Cisco Unified Presence provides user information and status and enables interconnection to popular messaging networks.

High availability—Cisco Unified Communications networks can be built to meet high availability requirements as business needs dictate. Networks can be designed to ensure no single point of failure in either network topology or applications. Cisco Unified Survivable Remote Site Telephony (Unified SRST) allows remote branch offices to remain in service even when the WAN access link is lost.