Cisco Unified Communications System for Contact Center Release 6.0(1)

Cisco Unified Communications Features and Benefits Overview
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Cisco Unified Communications Features and Benefits Overview

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The Cisco Unified Communications 6.0(1) system securely integrates voice, video, and other collaborative data applications into intelligent network communications solutions. This system, which includes IP telephony, unified communications, rich-media conferencing, IP video broadcasting, and customer contact solutions, takes full advantage of the power, resiliency, and flexibility of an IP network. The elements of this system were designed, developed, documented, and tested as part of a comprehensive, end-to-end Unified Communications System.

The Cisco Unified Communications system reduces the cost and complexity associated with managing multiple and remote sites, meets stringent quality of service (QoS) requirements, and provides optimal availability and security when deployed as part of a converged network. In addition, the solution interoperates with existing time-division multiplexing (TDM)-based systems and enterprise business applications, allowing organizations to migrate to full-featured IP Communications while maintaining existing technology investments.

This topic provides an overview of the key features and benefits of Cisco Unified Communications. It includes these sections:

System Definition

System Release Strategy

Service Offerings

Career Certifications

Solution Bundling

Intelligent Information Network

Business Productivity Applications

Customer Interaction Network

IP Communications


Deployment and Migration