Cisco Unified Communications System for Contact Center Release 6.0(1)

IP Communications
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IP Communications

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IP communications provides powerful and efficient voice, data, and video communications, and related capabilities. Key features include:

Video telephony—Allows video calls to be placed and received over an IP telephony network using the familiar phone interface. Video endpoints support common call features such as forward, transfer, conference, and hold. Use of a single infrastructure also enables a unified dial plan and user directory for voice and video calls. This release of the Cisco Unified Communications system also includes Cisco Unified Conferencing for TelePresence, which is a new technology that combines rich audio, high-definition video, and interactive elements to deliver a unique in-person experience.

Mobility—Provides for several forms of user mobility, including:

Extension Mobility—Allows users to access any phone within a single Cisco Unified Communications cluster as their own, by simply logging in to the phone. After log in, the phone assumes all of the user profile information, including line numbers, speed dials and service links.

Site/campus mobility—Allows users to access the Cisco Unified Communications network through the wireless Cisco Unified Wireless IP Phones 7920G and 7921G. In addition, this release includes enhanced mobile IP phone applications that allow users to:

Dynamically manage how and when mobile calls take place

Intelligently screen calls based on urgency, subject matter, and caller identity

Identify which users are available to talk and which users choose not to be disturbed

Increase accessibility of corporate calendar and contact information from mobile phones.

Emergency caller response/safety and security—Enables emergency calls in an IP network to be directed to the appropriate Public Safety Answering Point (PSAP). In this way, emergency agencies can identify the location of 911 callers without a system administrator needing to keep location information current.