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適用於電話中心的 Cisco Hosted Collaboration Solution
概觀
產品概觀
產品類型
通話控制
Status
無法訂購
EOL 詳細資訊
系列發佈日期
28-SEP-2012
銷售結束日期
15-MAR-2023
支援結束日期
31-AUG-2024
適用於聯絡中心的思科託管合作解決方案受思科支援,但不再提供。
支援的版本:
; ;-適用於客服中心的HCS版本12.5(1)
; ;-適用於客服中心的HCS版本12.5(2)
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文件類別
參考
安裝與升級
版本和相容性
維護與營運
設定
設計
資安公告
資料表和產品資訊
資料表和產品資訊
產品停產與終止銷售通知
English
End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
31-Jan-2022
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
04-Jun-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
25-Jan-2021
End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
12-Mar-2020
Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center
04-Oct-2019
End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products
06-Dec-2017
End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted
27-Jul-2015
資料表
Cisco Contact Center Enterprise 12.6 Data Sheet
11-Jun-2023
Cisco Contact Center Enterprise 11.6 Product Line Data sheet
25-Aug-2017
Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet
22-Aug-2019
Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet
04-Jan-2016
Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet
25-Jun-2015
Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet
28-Jun-2013
Cisco Collaboration Flex Plan Contact Center Data Sheet
14-May-2021
資安公告
安全建議、回應和注意事項
Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability
06-May-2020
Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
03-May-2020
Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
03-Oct-2018
Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products
10-Mar-2017
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017
30-Jan-2017
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016
23-Nov-2016
Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability
26-Oct-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016
27-Sep-2016
Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability
31-Aug-2016
Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability
31-Aug-2016
Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016
03-Jun-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016
04-May-2016
Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016
02-Mar-2016
Vulnerability in GNU glibc Affecting Cisco Products: February 2016
18-Feb-2016
Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products
04-Dec-2015
Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products
12-Jun-2015
Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products
10-Mar-2015
GNU glibc gethostbyname Function Buffer Overflow Vulnerability
28-Jan-2015
版本和相容性
兼容性資料
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x)
19-Feb-2021
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Compatibility Matrix for Cisco HCS for Contact Center 11.6(x)
12-Dec-2018
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Compatibility Matrix for Cisco HCS for Contact Center 11.0(1)
12-Jul-2017
發佈通知
Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution Release 12_5_2
17-Jan-2024
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(2)
26-Jul-2022
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.0(1)
30-Jul-2021
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(1)
28-Aug-2017
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution
23-Jan-2024
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(1)
21-Jan-2020
適用於客服中心的思科託管協作解決方案版本 11.6(2)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(2)
28-Mar-2019
適用於客服中心的思科託管協作解決方案版本 11.0(3)
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.0(3)
09-Feb-2018
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Release Notes for Cisco Hosted Collaboration Solutions for Contact Center, Release 11.0(1)
14-Dec-2016
參考
技術參考
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1)
07-Jan-2019
(PDF - 2 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1)
20-Nov-2017
(PDF - 929 KB)
Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1)
31-Aug-2017
(PDF - 2 MB)
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1)
22-Jan-2020
(PDF - 2 MB)
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 946 KB)
Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 971 KB)
Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 2 MB)
授權資料
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1)
11-Jan-2019
(PDF - 26 MB)
Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1)
07-Jan-2019
(PDF - 1 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1)
14-Aug-2017
(PDF - 1 MB)
Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1)
02-Aug-2017
(PDF - 27 MB)
適用於客服中心的思科託管協作解決方案版本 11.6(2)
Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2)
28-Mar-2019
(PDF - 5 MB)
Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2)
28-Mar-2019
(PDF - 1 MB)
適用於客服中心的思科託管協作解決方案版本 11.0(3)
Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3)
11-Feb-2018
(PDF - 5 MB)
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 1 MB)
文件藍圖
Applicable to Multiple Releases
Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.5(1) and 12.5(2)
16-Feb-2020
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.0(1)
11-Jan-2019
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 11.6(1)
24-Aug-2017
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.0(1)
25-Jan-2016
設計
設計指南
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0
22-Mar-2019
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6
22-Mar-2019
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5
20-May-2021
安裝與升級
安裝和升級指南
Applicable to Multiple Releases
Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5(1) and 12.5(2)
26-Jul-2022
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1)
05-Jan-2023
(PDF - 1 MB)
Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0(1)
04-Jul-2019
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6(1)
28-Jun-2018
Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1)
31-Aug-2017
(PDF - 1 MB)
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1)
05-Jan-2023
(PDF - 1 MB)
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Installing and Configuring Guide for Cisco HCS for CC 11.0(1)
18-May-2016
Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 1 MB)
設定
特色指南
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.0(1)
03-Nov-2018
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 11.6(1)
24-Aug-2017
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.5(1)
20-Jul-2020
配置指南
Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)
Port Utilization Guide for Cisco Contact Center Enterprise Solutions
27-Sep-2023
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 12.0(1)
04-Jul-2019
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 11.6(1)
05-Jun-2018
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Cisco Hosted Collaboration Solution for Contact Center Configuration Guide 12.5(1)
05-Feb-2020
維護與營運
終端用戶指南
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1)
07-Jan-2019
(PDF - 1 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1)
31-Aug-2017
(PDF - 1 MB)
適用於客服中心的思科託管協作解決方案版本 12.5(1)
User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1)
22-Jan-2020
(PDF - 1 MB)
適用於客服中心的思科託管協作解決方案版本 11.0(1)
User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 1 MB)
維護和運作指南
Cisco Hosted Collaboration Solution for Contact Center Version 12.0(1)
Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1)
07-Jan-2019
(PDF - 1000 KB)
Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1)
07-Jan-2019
(PDF - 3 MB)
Cisco Hosted Collaboration Solution for Contact Center Version 11.6(1)
Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1)
20-Nov-2017
(PDF - 999 KB)
適用於客服中心的思科託管協作解決方案版本 12.5(1)
Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1)
22-Jan-2020
(PDF - 3 MB)
Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1)
22-Jan-2020
(PDF - 971 KB)
適用於客服中心的思科託管協作解決方案版本 11.0(1)
Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1)
20-Jan-2016
(PDF - 969 KB)
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