适用于联络中心的思科托管式协作解决方案

产品手册和产品信息

产品手册

• • Cisco Contact Center Enterprise 12.6 Data Sheet 09-Mar-2022
  • Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
  • Cisco Hosted Collaboration Solution for Contact Center 11.5 Data Sheet 22-Aug-2019
  • Cisco Hosted Collaboration Solution for Contact Center 11.0 Data sheet 04-Jan-2016
  • Cisco Hosted Collaboration Solution for Contact Center 10.6 Data Sheet 25-Jun-2015
  • Cisco Hosted Collaboration Solution for Contact Center 9.2.1 Data Sheet 28-Jun-2013
  • Cisco Collaboration Flex Plan Contact Center Data Sheet 14-May-2021

生命周期终止和销售终止通知

• English

  • End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
  • Cisco announces a change in product part numbers for the Cisco Subscription HCS for Contact Center 04-Oct-2019
  • End-of-Sale and End-of-Life Announcement for the Cisco ICMH and HCS Legacy Products 06-Dec-2017
  • End-of-Sale and End-of-Life Announcement for the Cisco Unified Intelligent Contact Management Hosted and Unified Contact Center Hosted 27-Jul-2015

• French - Canadian

  • Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 25-Jan-2021
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 20-Mar-2020
  • Annonce de modification des numéros de référence du Cisco Subscription HCS for Contact Center 04-Oct-2019
  • Annonce d’arrêt de commercialisation et de fin de vie de Cisco ICMH and HCS Legacy Products 06-Dec-2017
  • Annonce d’arrêt de commercialisation et de fin de vie Cisco Unified Intelligent Contact Management Hosted et Unified Contact Center Hosted 27-Jul-2015

安全公告

安全公告、响应和通知

• Cisco Hosted Collaboration Mediation Fulfillment XML External Expansion Vulnerability 06-May-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 03-May-2020
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 03-Oct-2018
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 31-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Cisco Hosted Collaboration Mediation Fulfillment Cross-Site Request Forgery Vulnerability 26-Oct-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Cisco Hosted Collaboration Mediation Fulfillment Directory Traversal File System Vulnerability 31-Aug-2016
• Cisco Hosted Collaboration Mediation Fulfillment Authenticated Directory Traversal Vulnerability 31-Aug-2016
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: June 2016 03-Jun-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Multiple Vulnerabilities in OpenSSL (June 2015) Affecting Cisco Products 12-Jun-2015
• Multiple Vulnerabilities in OpenSSL (January 2015) Affecting Cisco Products 10-Mar-2015
• GNU glibc gethostbyname Function Buffer Overflow Vulnerability 28-Jan-2015

版本和兼容性

兼容性信息

• Applicable to Multiple Releases

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 30-Jan-2023

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Contact Center Enterprise Solution Compatibility Matrix, Release 12.0(x) 19-Feb-2021

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.6(x) 13-Dec-2018

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.5(1) 12-Jul-2017

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Compatibility Matrix for Cisco HCS for Contact Center 11.0(1) 12-Jul-2017

版本说明

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(2)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(2) 26-Jul-2022

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(1) 23-Jan-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(2) 28-Mar-2019

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.0(1) 03-Sep-2019

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.6(1) 28-Aug-2017

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Release Notes for Cisco HCS for Contact Center Solution Release 11.5(1) 15-Dec-2016

• 思科联络中心托管协作解决方案版本 11.0(3)

  • Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 11.0(3) 09-Feb-2018

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Release Notes for Cisco Hosted Collaboration Solutions for Contact Center, Release 11.0(1) 14-Dec-2016

参考

技术参考

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 23-Jan-2020 (PDF - 2 MB)

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 929 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 2 MB)

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 2 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 981 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 928 KB)

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 946 KB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 971 KB)
  • Web Services Reference for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 2 MB)

文档目录

• Applicable to Multiple Releases

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.5(1) and 12.5(2) 16-Feb-2020

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 12.0(1) 11-Jan-2019

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Documentation Guide, Release 11.6(1) 24-Aug-2017

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 25-Aug-2016

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Documentation Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.0(1) 25-Jan-2016

许可信息

• Cisco Hosted Collaboration Solution for Contact Center Version 11.6(2)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 5 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(2) 28-Mar-2019 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 08-Jan-2019 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 11.6(1) 14-Aug-2017 (PDF - 1 MB)
  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 11.6(1) 02-Aug-2017 (PDF - 27 MB)

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.0(3)

  • Open Source Used In Cisco Unified Contact Center Enterprise 11.0(3) 12-Feb-2018 (PDF - 5 MB)

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Open Source Used in Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

设计

设计指南

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5 14-Feb-2020

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0 22-Mar-2019

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6 22-Mar-2019

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Solution Design Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5 03-May-2018

安装和升级

安装和升级指南

• Applicable to Multiple Releases

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.5(1) and 12.5(2) 07-Jul-2020

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 12.0(1) 22-Jul-2019

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.6(1) 28-Jun-2018
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Installing and Upgrading Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 31-Oct-2016
  • Configuration Guide for Cisco Hosted Collaboration Solution for Contact Center, Release 11.5(1) 28-Oct-2016
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Installing and Configuring Guide for Cisco HCS for CC 11.0(1) 18-May-2016
  • Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

配置

功能指南

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.5(1) 20-Jul-2020

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 12.0(1) 03-Nov-2018

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Features Guide, Release 11.6(1) 24-Aug-2017

配置指南

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide 12.5(1) 02-Jul-2020

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 12.0(1) 22-Jul-2019

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Cisco Hosted Collaboration Solution for Contact Center Configuration Guide, Release 11.6(1) 05-Jun-2018

维护和运行

最终用户指南

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 23-Jan-2020 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 12.0(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.6(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 31-Aug-2017 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.5(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 1 MB)

• 思科联络中心托管协作解决方案版本 11.0(1)

  • User Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 1 MB)

维护和操作指南

• Cisco Hosted Collaboration Solution for Contact Center Version 12.5(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 23-Jan-2020 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.5(1) 23-Jan-2020 (PDF - 971 KB)

• 思科联络中心托管协作解决方案版本 12.0(1)

  • Security Guide for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 1000 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Domain Manager, Release 12.0(1) 07-Jan-2019 (PDF - 3 MB)

• 思科联络中心托管协作解决方案版本 11.6(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.6(1) 20-Nov-2017 (PDF - 999 KB)

• 思科联络中心托管协作解决方案版本 11.5(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.5(1) 20-Sep-2016 (PDF - 983 KB)

• 思科联络中心托管协作解决方案版本 11.0(1)

  • Administration Guide for Cisco Unified Contact Center Domain Manager, Release 11.0(1) 20-Jan-2016 (PDF - 969 KB)