思科统一客户语音门户 12.0(1)
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产品手册和产品信息
产品手册
生命周期终止和销售终止通知
最近的内容
- End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6
- End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers
- End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco Contact Center a la carte Migration and Upgrade offers
- End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License
- Annonce d’arrêt de commercialisation et de fin de vie de Cisco IOS VoiceXML Gateway feature License
- End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1
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问题解答
-
安全公告
问题信息通告（Field Notice）
- Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Version 107 Private Network Access Deprecation - Software Upgrade Recommended
- Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided
- Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended
- Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended
- Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided
- Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required
安全公告、响应和通知
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability
- Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Denial of Service Vulnerability
- Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability
- Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability
- XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page
- Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software
- Cisco Voice Portal Privilege Escalation Vulnerability
- Voice Product Vulnerabilities on IBM Servers
- Vulnerabilities in H.323 Message Processing
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参考
文档目录
-
- Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1)
思科统一客户语音门户 12.0(1)
许可信息
- Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) (PDF - 3 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) (PDF - 4 MB)
- Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) (PDF - 3 MB)
- Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) (PDF - 3 MB)
安装和升级
安装和升级指南
配置
配置示例和技术说明
- IOS语音XML网关到CVP呼叫流使用MRCPv2 ASR/TTS
- 使用MRCPv1 ASR/TTS的IOS语音XML网关到CVP呼叫流
- 使用思科CVP配置智能
- 创建报告的CVP的一个别名服务器DB实例名字
- 在CVP 12.0上配置安全Java管理扩展(JMX)通信
- 如何从CVP VXML服务器收集堆转储和线程转储
- 如何用与Customer Voice Portal (CVP)的中继线利用率功能配置和配置
- 当OAMP服务器是未提供的时，请配置净化在CVP的数据库日程表报告服务器。
- 配置CVP和IPIVR在一个双重独立VRU设置
- 配置CVP客户虚拟助理(CVA)
- 配置Google Dialogflow ES以改进CCE VA实施的语音识别
- 配置在CVP服务器的CA签名的证书的HTTPS Web访问
配置指南
功能指南
编程指南
维护和运行
最终用户指南
-
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
- Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1)
- User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1)
思科统一客户语音门户 12.0(1)
维护和操作指南
- Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1)
思科统一客户语音门户 12.0(1)
故障排除
Support FAQ
故障排除技术说明
最近的内容
- 在CCE中设置跟踪和收集日志
- 排除CVP服务器因IP地址更改而无法访问的故障
- 使用Jconsole排除CVP VXML服务器内存问题
- 自动执行CVP证书命令
- 排除CVP OAMP故障第404页错误
- 排除VVB PlayMedia Skip和DTMF缓冲区故障
- 使用思科客户语音门户排除会话刷新计时器故障
- 排除CVP无法到达目的地表的Finesse呼叫重叠问题
- 当NOAMP VVB配置报告内部服务器错误时排除CVP 12.5故障
- 排除CVP客户虚拟助理(CVA)故障
- 排除Cisco UCCE中的代理目标规则故障
- 在CVP RNA后配置座席状态和呼叫请求
- 排除CVP报告完全Rootdbs问题
- 了解媒体文件的VXML/CVP HTTP缓存
- 无法在CVP OAMP服务器中添加CVP CallServer
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