思科企业聊天和邮件 12.0(1)
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最新安全公告
- 16-Apr-2020
- 10-Feb-2020
- 04-Feb-2020
- 19-Jun-2019
- 05-Jun-2019
- 06-Mar-2019
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产品手册和产品信息
问题解答
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安全公告
问题信息通告（Field Notice）
- Field Notice: FN - 70548 - Unified Contact Center Enterprise (UCCE) / Enterprise Chat and Email (ECE) - Microsoft Secure LDAP Mandatory for Active Directory Connections - Workaround Provided
- Field Notice: FN - 70510 - Chrome Version 80 Update for SameSite Cookie Causes ECE Gadget and Dock Chat to Malfunction - Software Upgrade Recommended
- Field Notice: FN - 70396 - Java Applet Certificate Expiry - Cisco Enterprise Chat and Email (ECE) - Software Upgrade Recommended
安全公告、响应和通知
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参考
许可信息
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- Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) (PDF - 1 MB)
- Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) (PDF - 26 MB)
思科企业聊天和邮件 12.0(1)
设计
设计指南
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- Enterprise Chat and Email Design Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- System Requirements for Enterprise Chat and Email, Release 12.0(1) (For UCCE and PCCE) (PDF - 400 KB)
思科企业聊天和邮件 12.0(1)
安装和升级
安装和升级指南
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- Enterprise Chat and Email Installation and Configuration Guide for Packaged Contact Center Enterprise, Release 12.0(1) (PDF - 2 MB)
- Enterprise Chat and Email Installation and Configuration Guide for Unified Contact Center Enterprise, Release 12.0(1) (PDF - 2 MB)
- Enterprise Chat and Email Upgrade Guide for Packaged Contact Center Enterprise, Release 12.0(1) (PDF - 686 KB)
- Enterprise Chat and Email Upgrade Guide for Unified Contact Center Enterprise, Release 12.0(1) (PDF - 710 KB)
思科企业聊天和邮件 12.0(1)
配置
配置示例和技术说明
编程指南
维护和运行
最终用户指南
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- Enterprise Chat and Email Agent’s User Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- Enterprise Chat and Email Browser Settings Guide, Release 12.0(1) (For UCCE) (PDF - 516 KB)
- Enterprise Chat and Email Supervisor’s Guide, Release 12.0(1) (For UCCE and PCCE) (PDF - 700 KB)
思科企业聊天和邮件 12.0(1)
维护和操作指南
- Enterprise Chat and Email Administrator’s Guide to Administration Console, Release 12.0(1) (For UCCE) (PDF - 2 MB)
- Enterprise Chat and Email Administrator’s Guide to Chat and Collaboration Resources, Release 12.0(1) ES1 (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to Chat and Email Resources, Release 12.0(1) ES1 (For PCCE) (PDF - 2 MB)
- Enterprise Chat and Email Administrator’s Guide to Data Adapters, Release 12.0(1) (For PCCE) (PDF - 796 KB)
- Enterprise Chat and Email Administrator’s Guide to Data Adapters, Release 12.0(1) (For UCCE) (PDF - 787 KB)
- Enterprise Chat and Email Administrator’s Guide to Email Resources, Release 12.0(1) (For UCCE) (PDF - 598 KB)
- Enterprise Chat and Email Administrator’s Guide to Routing and Workflows, Release 12.0(1) (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to System Console, Release 12.0(1) (For UCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide to Tools Console, Release 12.0(1) (For UCCE) (PDF - 486 KB)
- Enterprise Chat and Email Administrator’s Guide to the Reports Console, Release 12.0(1) (For UCCE and PCCE) (PDF - 1 MB)
- Enterprise Chat and Email Administrator’s Guide, Release 12.0(1) (For PCCE) (PDF - 2 MB)
思科企业聊天和邮件 12.0(1)
维护和操作技术说明
故障排除
故障排除技术说明
- ECE 400代理高可用性配置的初始安装
- Troubleshoot ECE Route Chat to Agent Fails
- Troubleshoot HTTP Error Code 500 When Accessing Entry Point Folder in ECE Web Config
- Troubleshoot IIS Web Server Configuration in Enterprise Chat and Email
- Troubleshoot PCCE 12.x SPOG Not Rendering ECE Gadget
- 企业聊天和面对聊天Application Programming Interface (API)的电子邮件(ECE) 11.6用户
- 在12.0版及更高版本中将ECE与PCCE集成
- 对Cisco ECE的自定义报头问题进行故障排除
- 排除故障ECE升级故障从11.5到11.6
- 排除故障座席登录和可用性在企业聊天并且发电子邮件
- 配置电子邮件和聊天(ECE)工作流程错误
