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Cisco Contact Centre

Discover why over 3.6 million agents across 36,000+ different enterprises use Cisco Contact Centre solutions.

Accelerating the next-generation contact centre

Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact centre practitioners and CX experts can leverage to guide their planning for the year ahead.

Four reasons to choose Cisco Contact Centre

Portfolio from a trusted brand

Cisco offers a vast portfolio of products, including contact centre, calling, meetings, team collaboration, and devices.

Flexible cloud migration

Cisco Collaboration Flex Plan offers on-premises, cloud, and mix options with common UX and provisioning that let you migrate at your own pace.

Unified open platform

Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.

Intelligent journeys

Cisco Contact Centre solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.

Customer success stories

Cisco helps switch the city's 311 Call and Resolution helpline to home offices in 48 hours amid the pandemic.

Vivint Solar adopts the full Cisco Webex collaboration suite to provide unified communications to their agents.

See firsthand why PUMA chose Webex Experience Management to create better employee and customer experiences.

What is on the minds of contact centre leaders?

Cisco interviewed 700 contact centre executives from seven countries and over 10 industries on their challenges and successes in running a contact centre. See what they had to say. 

62%

62% plan to implement a cloud contact centre within the next 18 months

53%

53% of contact centres report into a Customer Experience Executive

70%

70% experience a reduction in call volumes when chatbots are deployed

Artificial intelligence in the contact centre

A cognitive contact centre has intelligence woven throughout the agent and customer experience. Cisco is using AI, ML, NLU, and powerful data analytics to transform those experiences from the inside out.

Infographic

See how AI can boost productivity in the contact centre.

e-book

Discover how a cognitive contact centre helps transform customer experiences.

Analysts give their take on how AI is transforming contact centre solutions.

Blog

Read how Cisco's latest innovations in AI improve contact centre performance.

Infographic

See a customer service journey in action through the contact centre.

Cisco Contact Centre solutions

Cloud Contact Centre

This global, scalable, cloud contact centre works for small-to-large contact centres.

Cloud applications

Cisco offers additional applications for your on-premises or cloud contact centre. 

Practical path to cloud

Cisco helps on-premises customers transition to a cloud contact centre at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.

Cisco Flex Plan for Contact Centre

Buy a mix of on-premises, hosted, and cloud contact centre solutions in a user-based subscription, pay-as-you-grow model.

On-premises cloud applications

Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact centre deployment.

Webex Experience Management

Webex Contact Centre AI

Webex Workforce Optimization

Accelerate your results

Improve your ROI with contact centre experts who can take your solution to the next level.

For partners

Are you a Cisco partner?  Log in to see additional resources.

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.

View partner enablement activities for Webex Contact Centre.