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Contact Centre

Find out why over 3 million agents across 30,000+ different enterprises use Cisco Contact Centre solutions.

Aragon names Cisco a Leader in contact centres

Learn why. Read the Aragon Research Globe™ for Intelligent Contact Centre.

Work smarter with Webex Contact Centre

Get to know your customers better so you can anticipate their future needs.

Day in the Life of a Contact Centre and Cisco Webex

Webex Contact Centre, Meetings, Calling, Devices and Teams deliver fantastic customer experiences.

Increase customer loyalty and lifetime value

Cognitive customer experiences

Infuse your contact centre with AI and data to create contextual and predictive customer experiences.

Omnichannel engagement

Engage with customers on every channel from a single intuitive agent desktop.

Customer insight

Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.

Cloud innovation

Migrate to a cloud contact centre solution in a thoughtful, cost-effective, and innovative way.

Collaboration-enabled

Improve first-contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.

Agent optimisation

Leverage your agents more efficiently across locations and reduce overall agent costs.

Cisco Contact Centre portfolio

On-premises

Cisco offers solutions for small, midsize, and large contact centres.

Hosted

Unified Contact Centre Enterprise is hosted in the cloud by our partners.

Cloud

Global, scalable, cloud contact centre-as-a-service for small-to-large contact centres.

Why Cisco Contact Centre?

Customer loyalty

Consolidate and analyse data about your customers to understand and improve their journey and lifetime value.

Customer satisfaction and retention

Predict customer needs and match them to the best agent.

First contact resolution

Empower agents with context and knowledge to deliver faster and more personalised care.

Higher productivity

Improve supervisor and agent productivity with intuitive omnichannel tools, resources, and customer data analytics.

Workforce optimisation

Balance call loads across sites, teams, and agents, regardless of call centre location.

Seamless workflows

Gain instant access and visibility to customer data stored in your CRM and other business applications.

 

Unify your Cisco Contact Centre solution with the cloud

Cloud-based contact centres help IT leaders improve agility, support digital transformation, and provide access to emerging technologies like AI and cloud data analytics. Our approach to cloud migration makes it easy for Cisco on-premises contact centres to move toward cloud innovation.

Cisco Collaboration Flex Plan for Contact Centre

Buy a mix of cloud, on-premises, and hosted contact centre solutions in a user-based subscription, pay-as-you-grow consumption model.

Advanced Cloud Services

Enjoy the benefits of modern cloud services while keeping your valuable on-premises contact centre deployment.

What our customers think

Office Depot optimises customer experiences

“The Cisco Customer Journey Platform provides Office Depot, Inc. with a level of transparency and agility that we did not have with our previous technology. This agility has made a significant impact on the company's bottom line.”

-Director of Operations and Analytics, Office Depot, Inc.

Cisco Contact Centre solution improves patient care at Mercy

“Cisco Contact Centre has improved our efficiencies, gaining us an additional 6 hours a day because of faster call pickups and patient hold times.”

-Cindy Rydberg, Executive Director of Nurse On Call, Mercy

Why Cisco?

Market leader

Cisco is the market-share leader for contact centres, with more than 30,000 customers and 3M+ agents leveraging its technology globally.

Integrated portfolio

Our tightly integrated portfolio and expertise in all areas of communications make Cisco a trusted partner of choice.

Flexible migration

Our "cloud-first, not cloud-only" approach makes moving to the cloud easy, with a flexible consumption model and advanced cloud services.

Intelligent journeys

Our solutions leverage cloud data analytics and AI to help you provide contextual, suggestive, and predictive customer experiences.

Unified open platform

Our open platform helps you enhance business processes and workflow efficiency, and integrate with business tools that touch your contact centre.

Security and trust

Cisco has a reputation for robust security and continuous investment to make your contact centres more secure.

 

Accelerate your results

 Improve your ROI with Contact Centre experts who can take your solution to the next level.

For partners

Are you a Cisco partner?  Log in to see additional resources.

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.

View partner enablement activities for Webex Contact Centre.