Cisco partnered with Gartner Research to create a set of deep insights on five subject areas that contact centre practitioners and CX experts can leverage to guide their planning for the year ahead.
Cisco offers a vast portfolio of products, including contact centre, calling, meetings, team collaboration, and devices.
Our open, flexible cloud architecture allows customization and application integrations, as well as seamless management and user experiences.
Cisco Contact Centre solutions provide AI-powered cognitive agent and customer experiences, and an in-depth view of your customer's journey.
Cisco helps switch the city's 311 Call and Resolution helpline to home offices in 48 hours amid the pandemic.
Vivint Solar adopts the full Cisco Webex collaboration suite to provide unified communications to their agents.
See firsthand why PUMA chose Webex Experience Management to create better employee and customer experiences.
Cisco interviewed 700 contact centre executives from seven countries and over 10 industries on their challenges and successes in running a contact centre. See what they had to say.
62% plan to implement a cloud contact centre within the next 18 months
53% of contact centres report into a Customer Experience Executive
70% experience a reduction in call volumes when chatbots are deployed
A cognitive contact centre has intelligence woven throughout the agent and customer experience. Cisco is using AI, ML, NLU, and powerful data analytics to transform those experiences from the inside out.
See how AI can boost productivity in the contact centre.
Analysts give their take on how AI is transforming contact centre solutions.
Cisco helps on-premises customers transition to a cloud contact centre at the pace that is right for them. Cisco has added cloud applications your agents can use whether you are in the cloud or on-premises.
Improve your ROI with contact centre experts who can take your solution to the next level.