Customer Care
Connected Digital Experience: Build loyalty and enduring relationships with your customers.
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Differentiate with omnichannel customer care
Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.
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of business leaders consider customer experience the “new battlefield” for competition.
Source: Gartner -
of execs list improving the customer experience as their top business imperative.
Source: Harvard Business Review -
of execs say fostering collaboration with customers has increased in importance in the last two years.
Source: Harvard Business Review
Improve customer care to create the foundation for strong relationships
The Omnichannel Experience
Find expert answers to your customer care questions in this infographic and white paper.
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Connect culture, process, and technology to bring the collaboration experience to life.
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Case Studies
A Turkish bank boosts market share by transforming the customer experience at all points of contact.
Republic Bank saves more than US$1 million annually and enhances customer services with a new call center built on Cisco solutions.
A knowledge-ready contact center offers new ways of working and improves customer care, preparing a plumbing wholesaler for growth.