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Lifeline Australia

Creating Connections for Life

With over a million Australians seeking crisis support each year, Lifeline strives to ensure no one has to face their darkest moments alone. Sadly, one in ten calls goes answered.

However, Cisco technology has enabled this crucial service to expand their reach and assist more Australians in need.

Overview

Challenges

  • Availability of crisis support anywhere, anytime and via multiple channels
  • Inefficient platform functionality for operations in a complex volunteer led environment
  • Deployment of remote working capabilities for 10,000+ crisis supporters

Outcomes

  • The addition of text services broadens community accessibility
  • Maximised call answer rate through platform optimisation
  • Flexibility for volunteers and employees as a result of the ability to work remotely

Who are Lifeline Australia?

Industry: Suicide Prevention and Crisis Support Charity
Location: Australia
Size: 10,000+
Website: https://www.lifeline.org.au/