Migrate Call Server to Unified CCE PG
Perform these tasks in a maintenance window. Perform these tasks on the Side A PG (former Call Server) and then on the Side B PG and in the order they are listed.
Important |
You must perform the tasks in the order that they are listed in this table. Some tasks link to procedures in other parts of the guide. When you reach the end of a procedure, refer back to this table to determine what you must do next. Failure to perform upgrade tasks in the order listed in this table can cause the upgrade to fail. |
Note |
You can continue the maintenance window that you used to sync Side A and Side B or you perform them in a later maintenance window. |
Step |
Task |
---|---|
For the Side A PG (formerly Call Server): |
|
1. |
Add a new CUCM PG. See Add a New CUCM PG. |
2. |
Remove the Dialed Number configuration. |
3. |
Remove the Agent Targeting Rule configuration. |
4. |
Remove the Network Trunk configuration. |
5. |
Remove the Label configuration. |
6. |
Remove the Unified CVP PIMs from PG Explorer. |
7. |
Install CUCM PG3. See Install the CUCM PG. |
8. |
Install CG3. See Install CG3. |
9. |
Modify PG1 to VRU PG. See Modify PG1 to VRU PG. |
10. |
Uninstall CG1. See Uninstall CG1. |
11. |
In Finesse Administration, configure the CTI port information in CTI Server Settings for Side A. Restart the Cisco Tomcat service and the Cisco Finesse Tomcat service. |
For the Side B PG (formerly Call Server): |
|
12. |
Repeat Step 7 through Step 10 for the Side B PG. |
13. |
In Finesse Administration, configure the CTI port information in CTI Server Settings for Side B. Restart the Cisco Tomcat service and the Cisco Finesse Tomcat Service. |
Redo Dialed Number, Agent Targeting Rule, and Network Trunk Group configuration as required |