Prepare Side A for Upgrade
Before you begin, complete all tasks listed in Preupgrade Tasks.
Perform the tasks in the following table during a maintenance window and in the order they are listed.
Important |
Make sure that you have backups of all components before you proceed. |
Step |
Task |
||
---|---|---|---|
1. |
Sign in to Unified CCE Administration on the Side A Unified CCE Data Server. Select .Switch out of the Packaged CCE: CCE-PAC-M1 deployment mode and into UCCE 4000 Agents Rogger.
|
||
2. |
Disable configuration changes. Set the following registry key to 1 on the Side A Unified CCE Call Server: HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\<instance name>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance The change is replicated to the other side automatically. |
||
3. |
On each of the following VMs, select Unified CCE Service Control on the desktop. Stop the Unified CCE services and change Startup to Manual:
|
||
4. |
If Outbound Option is used, on the Side B Unified CCE Call Server, select Unified CCE Service Control on the desktop. Stop the Dialer service and change Startup to Manual.
|