This Release Notes outlines the new features, updated features, trials features, and defect fixes with Engineering Special (ES) ES202508 for the following Contact Center solutions and their components:

• Cisco Unified Contact Center Enterprise, Release 15.0(1)

• Cisco Packaged Contact Center Enterprise, Release 15.0(1)

This document is intended for system administrators and support personnel responsible for deploying, maintaining, and upgrading Cisco Contact Center Enterprise solutions.

The Engineering Special (ES) is a cumulative update for the Contact Center Enterprise (CCE) components. It contains all new features, updated features, trials features, security fixes, and resolved defects from the base release, customized for VOS (Virtual Operating System), CCE, and Cisco Unified Customer Voice Portal (Unified CVP) components.

The CCE ES is applicable to all CCE nodes including PGs, Administation Clients, and all Central Controller Components (Logger, Router, and Administration and Data Server).

For procedures on how install (and uninstall) the ES patches on VOS, CCE, and CVP components, see the Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-guides-list.html

Ensure the Unified CVP VXML Server and Unified Call Studio are on the same ES version, then re-deploy all VXML Server applications containing the VAV element using the latest Call Studio by importing the application, selecting the appropriate Connector Type (Webex CCAI, Integration, or Service App) and Agent Type (Scripted or Autonomous) in the VAV settings, saving and re-deploying to the latest VXML Server, and finally restarting the VXML Server or running updateApp.bat to complete the update.

For CCE ES202508, the following components have made an ES available which can be downloaded from the provided links: