Introduction

About This Guide

This Release Notes outlines the new features, updated features, trials features, and defect fixes with Engineering Special (ES) ES202508 for the following Contact Center solutions and their components:

  • Cisco Unified Contact Center Enterprise, Release 15.0(1)

  • Cisco Packaged Contact Center Enterprise, Release 15.0(1)

This document is intended for system administrators and support personnel responsible for deploying, maintaining, and upgrading Cisco Contact Center Enterprise solutions.

Key Considerations Before Installation

The Engineering Special (ES) is a cumulative update for the Contact Center Enterprise (CCE) components. It contains all new features, updated features, trials features, security fixes, and resolved defects from the base release, customized for VOS, CCE, and CVP components.

For procedures on how install (and uninstall) the ES patches on VOS, CCE, and CVP components, see the Cisco Unified Contact Center Enterprise Engineering Specials Installation Guide, Release 15.0(1) at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-installation-guides-list.html

Quarterly Patch Downloads – 15.0_ES202508

For CCE ES202508, the following components have made an ES available which can be downloaded from the provided links:

Component

Download Links
Cisco Reverse Proxy

https://software.cisco.com/download/home/268439622/type/286337858/release/15.0(1)ES202508

https://software.cisco.com/download/home/284360381/type/286337858/release/15.0(1)ES202508

https://software.cisco.com/download/home/286337798/type/286337858/release/15.0(1)ES202508

Cloud Connect

https://software.cisco.com/download/home/268439622/type/286325642/release/15.0(1)ES202508
Cisco Unified Customer Voice Portal.

https://software.cisco.com/download/specialrelease/c912b6539e33ff34f90564ae4d56bea3
Cisco Virtualized Voice Browser

https://software.cisco.com/download/home/286338554/type/286289787/release/15.(1)ES202508
Finesse

https://software.cisco.com/download/home/283613135/type/284259728/release/15.0(1)ES202508

Cisco Enterprise Chat and Email

https://software.cisco.com/download/home/286311237/type/286310764/release/15.0(1)ES202508
Cisco Unified Contact Center Management Portal

https://software.cisco.com/download/home/280810493/type/281558204/release/15.0(1)ES202508
Cisco Unified Intelligence Center server

https://software.cisco.com/download/home/282163829/type/282377062/release/15.0(1)ES202508

Identity Service (IdS)/Single Sign-On(SSO)

Live Data
Logger

https://software.cisco.com/download/home/268439622/type/280840583/release/15.0(1)ES202508

Router

Administration & Data Server

PG

Cisco Security Advisories

The Cisco Product Security Incident Response Team (PSIRT) is a dedicated, global team that manages the receipt, investigation, and public reporting of security vulnerability information that relates to Cisco products and networks.

For information on existing security issues, see Cisco Security Advisories, Responses, and Alerts at https://tools.cisco.com/security/center/publicationListing.x.