Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)

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Book Title

Outbound Option Guide for Unified Contact Center Enterprise, Release 12.6(1)

Chapter Title

Dialing List Table

Results

Updated:
August 22, 2023

Chapter: Dialing List Table

Dialing List Table

Dialing_List Table Columns

The following table displays the Dialing_List table column names and their description.

Table 1. Dialing_List Table Columns for Release 7.0(0)

Column Name

Type

Description

Phone01 through Phone10

VARCHAR20

The phone number imported into Phone01 through Phone 10 standard column.

PhoneExt01 through PhoneExt10

VARCHAR8

The phone number extensions imported into PhoneExt01 through PhoneExt10 standard column.

Note

 

Although the phone number extensions are imported into the table, they are currently not used for any dialing operations.

CallbackNumber

VARCHAR20

Phone number to be used for a regular callback it can be supplied by the agent.

CallResult

SMALLINT

The call result from the last call placed for this record (see Call Result definitions).

CallResult01 through CallResult10

SMALLINT

The call result from the last time Phone01through Phone10 was called (see Call Result definitions). CallResult01 captures the results of all requested regular callback calls for Phone01 to Phone10.

DialingList ID

IDENTITY

Unique identifier for each record in this table. The identity seed value on Side A is (1,1) and on Side B is (-2147483648, 1).

LastZoneDialed

SMALLINT

The last zone that was dialed (0 indicates zone1, 1 indicates zone2).

LastNumberDialedZone1

SMALLINT

The last number dialed in zone1 (1 for phone01, 2 for phone02, and so on)

LastNumberDialedZone2

SMALLINT

The last number dialed in zone2 (1 for phone01, 2 for phone02, and so on)

CallsMadeToZone1

SMALLINT

The number of calls made to numbers in zone 1

Note

 
For a call which an Outbound Option Agent has scheduled a callback, the CallResult resets to 0.

CallsMadeToZone2

SMALLINT

The number of calls made to numbers in zone 2

Note

 
For a call which an Outbound Option Agent has scheduled a callback, the CallResult resets to 0.

CallbackDateTimeZone1

DATETIME

The date or time when the next call to this zone will occur.

CallbackDateTimeZone2

DATETIME

The number of calls made to numbers in zone 2.

CallbackDateTime01 through CallbackDateTime010

DATETIME

The date or time when the next call to this phone number will occur.

GMTPhone01 through GMTPhone10

SMALLINT

The time zone where this phone number is located.

DSTPhone01 through DSTPhone10

SMALLINT

Is DST observed at this phone number (boolean).

CallStatusZone1 and CallStatusZone2

CHAR(1)

The call status (pending, retry, callback, and so forth) for this zone.

AccountNumber

VARCHAR30

The account number of the customer.

LastName

VARCHAR50

The last name of the customer.

FirstName

VARCHAR50

The first name of the customer.

ImportRuleDate

DATETIME

The date or time when the record was imported.

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