Preface

Change History

Change

See

Date

12.5(2) MR changes

MR related changes in applicable sections

July 2022

12.5.2

Added the release number- 12.5(2) to title

July 2022

Dual Platform

Dual Platform support updates in applicable sections

July 2022

CCE Orchestration

 CCE Orchestration

August 2020

Initial Release of the Document for Release 12.5(1)

Added a new section

 Java Requirements

March 2021

Removed prerequisite and modified note in the Section, Before you begin

Modified features list

Install Microsoft SQL Server

February 2020

Added new procedure

Verification of the Downloaded ISO

Updated the procedure

Disable Port Blocking

Added certificate details

Upgrading the Unified Component

About this Guide

This document describes how to install the core and shared components, and software for a new Cisco HCS for Contact Center solution, or to upgrade an existing Cisco HCS for Contact Center solution.

Audience

This guide is intended for users who install and upgrade Cisco HCS for Contact Center solution.

This guide assumes that you are already familiar with Cisco Contact Center products. You must acquire the necessary knowledge and experience regarding deployment and management of virtual machines before you deploy components on VMware virtual machines. Therefore, you must have a sound knowledge of the VMware infrastructure.

Cisco HCS for Contact Center is a subset of Core HCS, this document assumes that the HCS infrastructure is ready to set up the contact center. Therefore, components such as UCDM, CUBE Enterprise, and PCA must be installed as part of HCS setup.

Related Docs

Design Considerations and guidelines for deploying a Cisco HCS for Contact Center solution including various components and subsystems. See, https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-implementation-design-guides-list.html

Post-installation procedure for Cisco HCS for Contact Center, See https://www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-contact-center/products-installation-guides-list.html

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Field Notice

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Conventions

This document uses the following conventions:

Convention

Description

boldface font

Boldface font is used to indicate commands, such as user entries, keys, buttons, folder names, and submenu names.

For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.