Step 1

Add the virtual machine template into the domain.

Step 2

Mount the Unified Contact Center Enterprise ISO image to the virtual machine.

Step 3

From the ICM-CCE-CCH Installer directory, run setup.exe and follow the InstallShield procedures.

Step 4

In the Select the installation method window, select Fresh Install, then click Next.

Step 5

In the Maintenance Release (MR) window, keep the Maintenance Release Location field blank, then click Next.

Step 6

In the Installation Location window, select the drive C, then click Next.

Step 7

In the Ready to Copy Files window, click Install.

Step 8

In the Installation Complete window, click Yes, I want to restart my computer now, then click Finish.

Step 9

Apply the Unified Contact Center Enterprise maintenance release, if applicable.

Step 10

Unmount the Unified Contact Center Enterprise ISO image.

Step 11

Move the virtual machine template back to the workgroup.

Step 1

Mount the Unified CVP ISO image to the virtual machine.

Step 2

Copy the current Engineering Specials (ES) to the local drive.

Step 3

From the CVP\Installer_Windows directory, run setup.exe.

Step 4

In the Install Shield Wizard window:

1. Accept the license agreement and click Next.

2. In the Select Packages window, select CVP Server, then click Next.

3. In the Choose Destination Location window, select the folder locations for the CVP Installation Folder and the Media Files Installation Folder, then click Next.

4. In the X.509 Certificate window, enter the information that you want to include in the certificate.

5. In the Ready to Install the Program window, click Install.

6. Click Yes, I want to restart my computer now, Click Finish.

Step 5

Copy the required Cisco Unified CVP Engineering Special file to the desktop.

Step 6

If Unified CVP Engineering Specials are available, follow the Install Shield wizard. Ignore this step if there are no Engineering Specials.

Step 7

Add any custom media files to the appropriate location.

Step 8

Unmount the ISO image.

Step 1

Mount the Unified CVP ISO image to the virtual machine.

Step 2

From the CVP\Installer_Windows directory, run setup.exe.

Step 3

Accept the license agreement, click Next.

Step 4

In the Select Packages window, select the Operations Console option, then click Next.

Step 5

On the Choose Destination Location window, accept the default locations, then click Next.

Step 6

In the X.509 certificate window, enter the information that you want to include in the certificate, then click Next.

Step 7

In the Ready to Install window, click Install.

Step 8

Enter the operations console password that meets the criteria detailed on the Operations Console Password window, then click Next.

Step 9

Click Yes, I want to restart my computer, then click Finish.

Step 10

Unmount the Unified CVP ISO image.

Step 1

Mount the Unified CVP ISO image to the virtual machine.

Step 2

Copy the current Engineering Specials (ES) to the local drive.

Step 3

From the CVP\Installer_Windows directory, run setup.exe.

Step 4

In the Install Shield Wizard window:

1. Accept the license agreement, then click Next.

2. In the Select Packages window, select Reporting Server, then click Next.

3. In the Choose Destination Location window, select the folder location for the CVP Installation Folder, then click Next.

4. In the X.509 certificate window, enter the information that you want to include in the certificate, then click Next.

5. In the Choose the Database data and backups drive window, enter the name of the drive (typically E), and click Next.

6. In the Database size selection window, select Standard (250GB) or Premium (375GB), then click Next.

   Note	Select Standard for 500 agent deployment and Premium for other HCS agent deployments.

7. In the Ready to Install window, click Install.

8. Enter the CVP Reporting Server password when prompted.

   It can take some time for the database to install.

9. Restart the server after installation.

Step 5

Copy the required CVP Engineering Special file to the desktop.

Step 6

If Unified CVP Engineering Specials are available, follow the Install Shield wizard to install them. Ignore this step if there are no Engineering Specials.

Step 7

Unmount the ISO image.

Step 1

Mount the ISO file to the virtual machine and switch on.

Step 2

Follow the Install wizard:

1. On the Disk found page, click OK to check the media before installation.

2. Click OK.

3. On the Product Deployment Selection page, select the required product and click OK.

4. On the Proceed with Install page, click Yes.

5. On the Platform Installation Wizard page, select the Skip option.

   After installation, displays the Pre-existing Configuration Information page.

6. Press Ctrl+Alt to free your cursor.

Step 3

Shut down the virtual machine.

Step 4

Unmount the ISO image.

Step 1

Create a virtual machine for your VOS-based contact center application using the OVA.

Step 2

Mount the ISO image for the software to the virtual machine.

Step 3

Select the virtual machine, power it on, and open the console.

Step 4

Follow the Install wizard, making selections as follows:

1. In the Disk Found screen, click OK to begin the verification of the media integrity.

2. In the Success screen, select OK.

3. In the Product Deployment Selection screen:

   If your product is any one of the following, choose the product and click OK.

   • Cisco Unified Communications Manager

   • Cisco Finesse

   • Cisco Virtualized Voice Browser

   If your product is Cisco Unified Intelligence Center, you can choose from one of the following options:

   • Cisco Unified Intelligence Center

   • Live Data

   • Cisco Identity Service (IdS)

   • Cisco Unified Intelligence Center with Live Data and IdS

   • For the 2000 agent reference design, choose the coresident deployment option Cisco Unified Intelligence Center with Live Data and IdS, and then select OK. The Cisco Unified Intelligence Center with Live Data and IdS option installs Cisco Unified Intelligence Center with Live Data and Cisco Identity Service (IdS) on the same server.

   • For all other deployments, select one of the standalone install options. For example, select Cisco Unified Intelligence Center , Live Data, or Cisco Identity Service (IdS). Then select OK.

4. In the Proceed with Install screen, select Yes.

5. In the Platform Installation Wizard screen, select Proceed.

6. In the Apply Patch screen, select No.

7. In the Basic Install screen, select Continue.

8. In the Timezone Configuration screen, use the down arrow to choose the local time zone that most closely matches where your server is located. Select OK.

   Note	For Live Data servers, use the same timezone for all the nodes.

9. In the Auto Negotiation Configuration screen, select Continue.

10. In the MTU Configuration screen, select No to keep the default setting for Maximum Transmission Units.

11. In the DHCP Configuration screen, select No.

12. In the Static Network Configuration screen, enter static configuration values. Select OK.

13. In the DNS Client Configuration screen, click Yes to enable DNS client.

14. Enter your DNS client configuration. Select OK.

15. In the Administrator Login Configuration screen, enter the Platform administration username. Enter and confirm the password for the administrator. Select OK.

16. In the Certificate Information screen, enter data to create your Certificate Signing Request: Organization, Unit, Location, State, and Country. Select OK.

17. In the First Node Configuration screen, select Yes.

18. In the Network Time Protocol Client Configuration screen, enter a valid NTP server IP address and select OK.

19. In the Security Configuration screen, enter the security password and select OK.

20. In the SMTP Host Configuration screen, select No.

21. In the Application User Configuration screen, enter the application username. Enter, and confirm the application user password. Select OK.

22. In the Platform Configuration Confirmation screen, select OK. The installation begins and runs unattended.

    • There is a reboot in the middle of the installation.

    • The installation ends at a sign-in prompt.

Step 5

Unmount the ISO image.

Step 1

Create a virtual machine for your VOS-based contact center application using the OVA.

Step 2

Mount the ISO image for the software to the virtual machine.

Step 3

Select the virtual machine and power it on, and open the console.

Step 4

Follow the Install wizard, making selections as follows:

1. In the Disk Found screen, click OK to begin the verification of the media integrity.

2. In the Success screen, select OK.

3. In the Product Deployment Selection screen:

   If your product is any one of the following, choose the product and click OK.

   • Cisco Unified Communications Manager

   • Cisco Finesse

   • Cisco Virtualized Voice Browser

   If your product is Cisco Unified Intelligence Center, you can choose from one of the following options:

   • Cisco Unified Intelligence Center

   • Live Data

   • Cisco Identity Service (IdS)

   • Cisco Unified Intelligence Center with Live Data and IdS

   • For the 2000 agent reference design, choose the coresident deployment option Cisco Unified Intelligence Center with Live Data and IdS, and then select OK. The Cisco Unified Intelligence Center with Live Data and IdS option installs Cisco Unified Intelligence Center with Live Data and Cisco Identity Service (IdS) on the same server.

   • For all other deployments, select one of the standalone install options. For example, select Cisco Unified Intelligence Center , Live Data, or Cisco Identity Service (IdS). Then select OK.

Step 5

Follow the Install wizard, making selections as follows:

1. In the Proceed with Install screen, select Yes.

2. In the Platform Installation Wizard screen, select Proceed.

3. In the Apply Patch screen, select No.

4. In the Basic Install screen, select Continue.

5. In the Timezone Configuration screen, use the down arrow to choose the local time zone that most closely matches where your server is located. Select OK.

   Note	For Live Data servers, use the same timezone for all the nodes.

6. In the Auto Negotiation Configuration screen, select Continue.

7. In the MTU Configuration screen, select No to keep the default setting for Maximum Transmission Units.

8. In the DHCP Configuration screen, select No.

9. In the Static Network Configuration screen, enter static configuration values. Select OK.

10. In the DNS Client Configuration screen, click Yes to enable DNS client.

11. In the Administrator Login Configuration screen, enter the Platform administration username. Enter and confirm the password for the administrator. Select OK.

12. In the Certificate Information screen, enter data to create your Certificate Signing Request: Organization, Unit, Location, State, and Country. Select OK.

13. In the First Node Configuration screen, select No.

14. In the warning screen, select OK.

15. In the Network Connectivity Test Configuration screen, select No.

16. In the First Node Access Configuration screen, enter the host name and IP address of the first node. Enter and confirm the security password. Select OK.

17. In the SMTP Host Configuration screen, select No.

18. In the Platform Configuration Confirmation screen, select OK. The installation begins and runs unattended.

    • There is a reboot in the middle of the installation.

    • The installation ends at a sign-in prompt.

Step 6

Unmount the ISO image.