Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 15.0

August, 2025

Renamed Cisco Unified SIP Proxy to Cisco Contact Center SIP Proxy

Throughout the document

Added TLS Cipher Configuration chapter

TLS Cipher Configuration

April, 2025
Added new sections Running Custom Code using Remote Server to run custom code using remote server on windows and linux

  • Remote Custom API Server Configuration > Running Custom Code using Remote Server on Windows

  • Remote Custom API Server Configuration > Running Custom Code using Remote Server on Linux

Updated the JDK versions to version 17.0.13

  • Remote Custom API Server Configuration > Installation and Configurations

  • Remote Custom API Server Configuration > Remote Server Application Properties

  • Remote Custom API Server Configuration > Generate Self-Signed Certificate for Remote Custom Server HTTP or gRPC

  • Unified CVP Security > Upgrading to OpenJDK JRE

  • Java Runtime Environment Minor Update

About This Guide

The Configuration Guide for Cisco Unified Customer Voice Portal provides the following information:

  • Configuration of Cisco Unified Customer Voice Portal (CVP) components and additional solution components involved in the Unified CVP call path.

  • Configuration of high availability and single node for CVP components.

Audience

This guide is intended for managers, Unified CVP system managers, Cisco Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical experts, and IVR application developers, who are familiar with the following:

  • Configuring Cisco Gateways

  • Configuring Cisco Unified Communications Manager

  • ICM Configuration Manager and ICM Script Editor tools for call center operations and management

Related Documents

  • Compatibility Matrix for Unified CCE

  • Feature Guide - Writing Scripts for Unified Customer Voice Portal

  • Operations Guide for Cisco Unified Customer Voice Portal

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