Table Of Contents
Readme for Cisco Unity Connection Release 7.1(5b) Service Update 3
Requirements for Cisco Unity Connection Release 7.1(5b) Service Update 3
Requirements for Cisco Unity Connection
Requirements for Cisco Unity Connection in Cisco Unified CMBE
Determining the Software Version
Cisco Unity Connection Application
Cisco Personal Communications Assistant Application
Cisco Unified Communications Operating System
Documentation for Cisco Unity Connection
Documentation for Cisco Unified Communications Manager Business Edition
Downloading Cisco Unity Connection Release 7.1(5b) Service Update 3 Software
Reverting to the Connection Version on the Inactive Partition
Open Caveats—Connection Release 7.1(5b) SU 3
Resolved Caveats—Connection Release 7.1(5b) SU 3
Obtaining Documentation and Submitting a Service Request
Cisco Product Security Overview
Readme for Cisco Unity Connection Release 7.1(5b) Service Update 3
Revised April 03, 2012 (Originally published December 16, 2010)This readme file contains installation and support information for Cisco Unity Connection Release 7.1(5b) Service Update 3. (The service update can also be applied to Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition servers.)
Contents
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Reverting to the Connection Version on the Inactive Partition
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Obtaining Documentation and Submitting a Service Request
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Cisco Product Security Overview
System Requirements
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Requirements for Cisco Unity Connection Release 7.1(5b) Service Update 3
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Requirements for Cisco Unity Connection
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Requirements for Cisco Unity Connection in Cisco Unified CMBE
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Determining the Software Version
Requirements for Cisco Unity Connection Release 7.1(5b) Service Update 3
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Before you install Cisco Unity Connection release 7.1(5b) Service Update 3, see the supported upgrade information in the "Version and Description" section.
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If you are installing 7.1(5b) Service Update 3 on the servers in a Cisco Unity Connection cluster and the servers are running Cisco Unified Communications Operating System version 7.1.5.10000-12, you must install the patch file ciscocm.cuc_cluster_715.cop.sgn before you install the service update. The patch is available on Cisco.com, along with the service update (see the "Downloading Cisco Unity Connection Release 7.1(5b) Service Update 3 Software" section). For information about the patch, see the accompanying readme on the download page.
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Note
Upgrading from Cisco Unity Connection version 7.1(5x) to version 8.0(x) is not supported. To upgrade from Connection 7.1(5) to 8.x, you must upgrade to Connection 8.5.
Requirements for Cisco Unity Connection
System Requirements for Cisco Unity Connection Release 7.x contains the most current Connection requirements. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucsysreqs.html.
Requirements for Cisco Unity Connection in Cisco Unified CMBE
System Requirements for Cisco Unity Connection in Cisco Unified CMBE Release 7.x contains the most current requirements for Connection in Cisco Unified CMBE. The document is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/requirements/7xcucmbesysreqs.html.
Compatibility Information
The following documents list the most current version combinations qualified for use with Cisco Unity Connection, and with Connection in Cisco Unified CMBE (where applicable):
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Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations
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SCCP Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
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SIP Trunk Compatibility Matrix: Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Express
The documents are available on Cisco.com at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.
Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Connection Application
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Cisco Personal Communications Assistant Application
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Cisco Unified Communications Operating System
Cisco Unity Connection Application
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Connection Administration or a command-line interface session to determine the version.
To Determine the Version of the Connection Application by Using Cisco Unity Connection Administration
Step 1
In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, click About.
The Connection version is displayed below "Cisco Unity Connection Administration."
To Determine the Cisco Unity Connection Version by Using the Command-Line Interface
Step 1
Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)
Step 2
Run the show cuc version command.
Cisco Personal Communications Assistant Application
To Determine the Version of the Cisco Personal Communications Assistant (PCA) Application
Step 1
Log on to the Cisco PCA.
Step 2
On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)
Step 3
The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.
Cisco Unified Communications Operating System
This section contains two procedures. Use the applicable procedure, depending on whether you want to use Cisco Unified Operating System Administration or a command-line interface session to determine the version.
To Determine the Version of the Cisco Unified Communications Operating System by Using Cisco Unified Operating System Administration
Step 1
In Cisco Unified Operating System Administration, the System Version is displayed below "Cisco Unified Operating System Administration" in the blue banner on the page that appears after you log on.
To Determine the Version of the Cisco Unified Communications Operating System by Using the Command-Line Interface
Step 1
Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)
Step 2
Run the show version active command.
Version and Description
Cisco Unity Connection 7.1(5b) SU 3 is a cumulative update that incorporates all of the fixes and changes to Connection version 7.1(5b)—including the operating system and components shared by Connection and Cisco Unified CM. It also incorporates additional changes that are specific to this service update, including Connection Engineering Special 33.
For information on whether you can upgrade directly to Connection 7.1(5b) SU 3, see the "Supported Cisco Unified Communications Manager Upgrades" section of the Cisco Unified Communications Manager Software Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
You refer to the full version number of the Cisco Unified Communications Operating System that is currently installed on the active partition to determine upgrade support. The version can be viewed by running the CLI command show version active.
Full version numbers include the build number (for example, 7.1.5.10000-10); the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 7.1(5) ). In the tables of the "Supported Cisco Unified Communications Manager Upgrades" section of the compatibility matrix, full version numbers are listed in the System Version row.
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Note
Abbreviated version numbers for Connection and the Cisco Unified Communications Operating System are identical except that Connection 2.x versions correspond with 6.x versions of the operating system.
Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version installed on the active partition.
Important Note
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Service updates do not impact system compatibility unless specifically stated.
Related Documentation
Documentation for Cisco Unity Connection
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Documentation Guide for Cisco Unity Connection Release 7.x. The document is shipped with Connection and is available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/roadmap/7xcucdg.html.
Documentation for Cisco Unified Communications Manager Business Edition
For descriptions and URLs of Cisco Unified Communications Manager Business Edition documentation on Cisco.com, see the Cisco Unified Communications Manager Business Edition Documentation Guide. The document is shipped with Cisco Unified CMBE and is available at http://www.cisco.com/en/US/products/ps7273/products_documentation_roadmaps_list.html.
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Note
The documentation links on Cisco.com for some Cisco Unity Connection in Cisco Unified CMBE 7.x versions go to documents that are labeled for Cisco Unity Connection Release 7.x. Despite the version label, all content in the documentation applies to both Connection configurations.
Installation Information
For instructions on downloading the service update, see the "Downloading Cisco Unity Connection Release 7.1(5b) Service Update 3 Software" section.
For instructions on installing the service update on:
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A Connection 7.x server, see the "Upgrading Cisco Unity Connection 7.x to the Shipping 7.x Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html.
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A Connection 2.x server, see the "Upgrading Cisco Unity Connection 2.x to the Shipping 7.x Version" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html.
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A Cisco Unified CMBE server, see the "Software Upgrade and Installation" section in the "Software Upgrades" chapter of the Cisco Unified Communications Operating System Administration Guide at http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html.
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CautionIf you are installing 7.1(5b) Service Update 3 on the servers in a Cisco Unity Connection cluster and the servers are running Cisco Unified Communications Operating System version 7.1.5.10000-12, you must install the patch file ciscocm.cuc_cluster_715.cop.sgn before you install the service update. See the "Requirements for Cisco Unity Connection Release 7.1(5b) Service Update 3" section.
Downloading Cisco Unity Connection Release 7.1(5b) Service Update 3 Software
Revised 03 April, 2012![]()
Note
The service update files can be used to upgrade Cisco Unity Connection, Cisco Unified Communications Manager, and Cisco Unified Communications Manager Business Edition. The files can be downloaded from the Connection or Cisco Unified CM downloads page.
The service update posted on Cisco.com can be used only to upgrade to Connection 7.1. It cannot be used to install a new Connection 7.1 server or to migrate from Connection 1.x to 7.1.
For information on whether you can upgrade directly from your current version to Connection 7.1(5b) SU 3, see the "Version and Description" section.
(For information on supported Cisco Unified Communications Manager and Cisco Unified Communications Manager Business Edition upgrades, see the ReadMe for Cisco Unified Communications Manager Release 7.1(5b)su3 on the download page for 7.1(5b) SU 3 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).)
Because of the size of the upgrade application, the file has been divided into two parts. Do the following procedure to download the two parts and to recombine them into a single file.
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CautionWith restricted and unrestricted versions of Connection software now available, download software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported.
To Download Cisco Unity Connection Release 7.1(5b) Service Update 3 Software
Step 1
Sign in to a computer with a high-speed Internet connection, and go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
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Note
To access the software download page, you must be signed in to Cisco.com as a registered user.
Step 2
If you are installing the Connection 7.1(5) cluster patch: Download the file:
a.
In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco Unity Connection Version 7.1.
b.
On the Select a Software Type page, select Unified Communications Manager / CallManager / Cisco Unity Connection Utilities.
c.
On the Select a Release page, select COP-Files, and the download buttons appear on the right side of the page.
d.
Select the ciscocm.cuc_cluster_715.cop.sgn download, then follow the on-screen prompts to complete the download. Make note of the MD5 value.
Step 3
In the tree control on the Downloads page, expand Products>Voice and Unified Communications>IP Telephony>Unified Messaging>Cisco Unity Connection, and select Cisco Unity Connection Version 7.1.
Step 4
On the Select a Software Type page, select Cisco Unified Communications Manager/Cisco Unity Connection Updates.
Step 5
On the Select a Release page, select 7.1.5bSU3, and the download buttons appear on the right side of the page.
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CautionWith restricted and unrestricted versions of Connection software now available, download software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported.
Step 6
Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download descriptions include file sizes.)
Step 7
Select the applicable download for the first part, then follow the on-screen prompts to complete the download, making note of the MD5 value:
Restricted versionUCSInstall_UCOS_7.1.5.32900-2.sgn.iso_part1of2
Unrestricted versionUCSInstall_UCOS_UNRST_7.1.5.32900-2.sgn.iso_part1of2
Step 8
Select the applicable download for the second part, then follow the on-screen prompts to complete the download, making note of the MD5 value:
Restricted versionUCSInstall_UCOS_7.1.5.32900-2.sgn.iso_part2of2
Unrestricted versionUCSInstall_UCOS_UNRST_7.1.5.32900-2.sgn.iso_part2of2
Step 9
For each of the downloaded files, use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded files are damaged.
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CautionDo not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.
Free checksum tools are available on the Internet, or example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.
Step 10
To reunite the two parts of the UCS_Install_UCOS... files, execute one of the following commands, depending on the operating system:
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On a Unix/Linux system, copy and paste the applicable command into the CLI:
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On a Windows system, copy and paste the applicable command into the command prompt (cmd.exe):
Step 11
Use a checksum generator to confirm that the MD5 checksum of the reunited file matches the applicable checksum:
Restricted version24ade072e20504510d9493e12b8b8ef7
Unrestricted version5ff123cb2ba696f20547387559d7ab50
If the values do not match, the reunited file is damaged.
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CautionDo not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 value of the reunited file does not match the value listed above, download the file again until the value for the downloaded file matches the value listed on Cisco.com.
Step 12
If you are installing from a DVD, burn the DVD, noting the following considerations:
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Use the Joliet file system, which accommodates filenames up to 64 characters long.
•
If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.
Step 13
When you are finished combining the files, delete the separate parts to free disk space.
Reverting to the Connection Version on the Inactive Partition
See the "Reverting Servers to the Cisco Unity Connection Version on the Inactive Partition" chapter of the Reconfiguration and Upgrade Guide for Cisco Unity Connection Release 7.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrugx.html.
If a Connection cluster is configured, revert to the previous version on the publisher server first, then on the subscriber server.
Caveat Information
Cisco Unity Connection 7.1(5b) Service Update 3 includes Connection Engineering Special 33.
You can find the latest caveat information for Connection version 7.1(5x) by using Bug Toolkit, an online tool available for customers to query defects according to their own needs.
Bug Toolkit is available at www.cisco.com/go/bugs. Fill in your query parameters by using the custom settings in the Advanced Settings option.
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Note
To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.
This section contains the following caveat information:
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Open Caveats—Connection Release 7.1(5b) SU 3
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Resolved Caveats—Connection Release 7.1(5b) SU 3
Release notes for all versions of Cisco Unity Connection are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Open Caveats—Connection Release 7.1(5b) SU 3
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Resolved Caveats—Connection Release 7.1(5b) SU 3
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)
Related Caveats—Cisco Unified Communications Manager 7.1(5) Components That Are Used by Connection 7.1(5)
Table 3 below describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection.
Caveat information for the Cisco Unified CM components is available in the following documents:
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ReadMe for Cisco Unified Communications Manager Release 7.1(5b)su3 on the download page for 7.1(5b)SU3 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).
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ReadMe for Cisco Unified Communications Manager Release 7.1(5b)su2 on the download page for 7.1(5b)SU2 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).
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Release Notes for Cisco Unified Communications Manager Release 7.1(5b) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_5/cucm-rel_notes-715b.html.
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Release Notes for Cisco Unified Communications Manager Release 7.1(5a) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_5/cucm-rel_notes-715a.html.
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ReadMe for Cisco Unified Communications Manager Release 7.1(5)su1a on the download page for 7.1(5)SU1a (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).
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ReadMe for Cisco Unified Communications Manager Release 7.1(5)su1 on the download page for 7.1(5)SU1 (start at http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240).
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Release Notes for Cisco Unified Communications Manager Release 7.1(5) at http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_1_5/cucm-rel_notes-715.html.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2012 Cisco Systems, Inc. All rights reserved.