Readme for Cisco Unity Connection Release 15 Service Update 5

This readme contains installation and support information for Cisco Unity Connection Release 15 Service Update 5.

Requirements

Determining the Software Version

Determine Version of Cisco Unity Connection Application

This section contains two procedures. Use the applicable procedure, depending on whether you want to use Unity Connection Administration or a command-line interface (CLI) session to determine the version.

Using Cisco Unity Connection Administration
Procedure

In Cisco Unity Connection Administration, in the upper-right corner below the Navigation list, select About.

The Unity Connection version is displayed below “Cisco Unity Connection Administration.”

Using the Command-Line Interface
Procedure

Step 1

Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)

Step 2

Run the show cuc version command.


Determine Version of Cisco Personal Communications Assistant Application

Using Cisco Personal Communications Assistant Application
Procedure

Step 1

Sign in to the Cisco PCA.

Step 2

On the Cisco PCA Home page, select About in the upper right corner to display Cisco Unity Connection version.

Step 3

The Cisco PCA version is the same as the Unity Connection version.


Determine Version of Cisco Unified Communications Operating System

Use the applicable procedure.

Using Cisco Unified Operating System Administration
Procedure

In Cisco Unified Operating System Administration, the System Version is displayed below “Cisco Unified Operating System Administration” in the blue banner on the page that appears after you sign in.


Using the Command-Line Interface
Procedure

Step 1

Start a command-line interface (CLI) session. (For more information, see Cisco Unified Operating System Administration Help.)

Step 2

Run the show version active command.


Version and Description

Cisco Unity Connection 15SU5 is a cumulative update that incorporates all of the fixes and changes to Cisco Unity Connection version 15 — including the operating system and components shared by Cisco Unity Connection and Cisco Unified CM. It also incorporates additional changes that are specific to this service update.

To determine the full version number of the Cisco Unified Communications Operating System that is currently installed on the active partition, run the CLI show version active command.

Full version numbers include the build number (for example, 15.0.1.15900-50), the software versions listed on the download pages on Cisco.com are abbreviated version numbers (for example, 15SU5).

Do not refer to version numbers in any of the administration user interfaces because those versions apply to the interfaces themselves, not to the version installed on the active partition.

New and Changed Support or Functionality

This section contains all new and changed support or functionality for release 15SU5 and later.


Note


The new locales for Unity Connection 15SU5 have been released and available on Download Software site at https://software.cisco.com/download/home/282421576/type.

Expanded Hypervisor Support for Cisco Unity Connection.

Cisco Unity Connection Release 15SU5 adds support for VMware by Broadcom ESX 9.0 and 9.1 on VMware vSphere Foundation (VVF) 9.0 and 9.1, and VMware Cloud Foundation (VCF) 9.0 and 9.1. Support for ESX 9.0 and 9.1 is limited to non-appliance hardware.This release also adds support for Nutanix AHV 11.0 with AOS 7.5 on Cisco UCS end-to-end hardware. Supported versions include AHV 11.0.1.1 with AOS 7.5.1.2 and Prism Central 7.5.1.4.

For more information, see:

Sunsetting Client Authentication EKU

To comply with the Chrome Root Program Policy, public root Certificate Authorities (CAs) included in the Chrome Root Store will be restricted to issuing certificates with only the Server Authentication Extended Key Usage (EKU). This change effectively ends the issuance of certificates containing the Client Authentication EKU. Consequently, public CA servers will cease issuing certificates with Client Authentication EKU by March 2027. The specific transition timelines depend on the individual Certificate Authorities.

For secure SIP and SCCP integrations, Cisco Unity Connection uses Mutual Transport Layer Security (mTLS) connections that require certificates containing both Server and Client Authentication EKUs. If you use a certificate provided by a public root CA that includes only the Server Authentication EKU, the certificate may fail validation. This can lead to authentication issues and disrupt the affected SIP or SCCP integration.

To address these changes, the following enhancements are available in Release 15SU5:

  • Segregation of client and server certificates: Cisco Unity Connection supports two separate certificates on the same interface. For example, you can use a Tomcat server certificate (with Server Authentication EKU) and a Tomcat client certificate (with Client Authentication EKU) to facilitate mTLS connections. You must obtain certificates with Client Authentication EKU from either a private PKI or an alternate root CA. For Cisco Unity Connection, the client certificates are named tomcat-client and, when applicable, tomcat-client-ECDSA. For CA-signed certificates, the Tomcat server certificate contains only the Server Authentication EKU, and the Tomcat-client certificate contains only the Client Authentication EKU. Self-signed Tomcat and Tomcat-client certificates contain both EKUs. The same EKU behavior applies to the ECDSA certificates.

  • Options to disable Client Authentication EKU checks: This enhancement allows Cisco Unity Connection to ignore the EKU from remote peers (clients) that request a connection using a certificate with only the Server Authentication EKU. This setting also allows Cisco Unity Connection to reuse a Server Authentication EKU-only certificate as a client certificate.


    Note


    The remote peer must also support a similar model that ignores the Client Authentication EKU.


Users who use self-signed certificates, certificates issued by private or internal CAs, or public root CAs that do not enforce EKU restrictions can reuse the same certificate for both server and client purposes. This capability helps simplify certificate management by reducing the number of certificates needed.

For more information, see the “Manage Certificates and Certificate Trust Lists” section in the “Security” chapter of the Cisco Unified Communications Operating System Administration Guide for Cisco Unity Connection Release 15.

Related Documentation

Installation Information

For instructions on downloading the service update, see the "Downloading Cisco Unity Connection Release 15SU5 Software" section.

For instructions on installing the service update on Cisco Unity Connection, see the “Upgrading Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg/b_15cuciumg_chapter_010.html.


Note


  • If you are performing an upgrade from a FIPS enabled Cisco Unity Connection release to Cisco Unity Connection 15SU4, make sure to follow the steps for regenerating certificates before using any pre-existing telephony integrations. To learn how to regenerate certificates, see the Regenerating Certificates for FIPS section of the "FIPS Compliance in Cisco Unity Connection" chapter of the Security Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/security/guide/b_15cucsecx.html

  • In FIPS mode, it is mandatory to upgrade all nodes in the Networking to Release 15 SU2 or later to ensure smooth operation and avoid replication issues.


Downloading Cisco Unity Connection Release 15 Service Update 5 Software


Note


The service update files can be used to upgrade Cisco Unity Connection. The files can be downloaded from the Unity Connection downloads page.

Caution


With restricted and unrestricted versions of Cisco Unity Connection software now available, download software carefully. Upgrading a restricted version to an unrestricted version is supported, but future upgrades are then limited to unrestricted versions. Upgrading an unrestricted version to a restricted version is not supported. For more information on restricted and unrestricted versions of Unity Connection software, see the Downloading a VMware OVA Template for a Unity Connection 15 Virtual Machine of the Release Notes for Cisco Unity Connection Release 15 at http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-release-notes-list.html.

Downloading Cisco Unity Connection Release 15 Service Update 5 Software

Procedure

Step 1

Sign in to a computer with a high-speed Internet Unity Connection, and go to the Voice and Unified Communications Downloads page at http://www.cisco.com/cisco/software/navigator.html?mdfid=280082558.


Note


To access the software download page, you must be signed in to Cisco.com as a registered user.

Step 2

In the tree control on the Downloads page, expand Products> Unified Communications> Unified Communications Applications> Messaging> Unity Connection, and select Unity Connection Version 15SU5.

Step 3

On the Select a Software Type page, select Cisco Unity Connection Updates.

Step 4

On the Select a Release page, select 15 SU5, and the download buttons appear on the right side of the page.

Step 5

Confirm that the computer you are using has sufficient hard-disk space for the downloaded files. (The download descriptions include file sizes.)

Step 6

Select the applicable download, then follow the on-screen prompts to complete the download, making note of the MD5 value.

Restricted version

UCSInstall_CUC_15.0.1.15900-50.sha512.iso

Unrestricted version

UCSInstall_CUC_UNRST_15.0.1.15900-50.sha512.iso


Note


The VOS version for above mentioned ISO is 15.0.1.15900-150.


Step 7

Use a checksum generator to confirm that the MD5 checksum matches the checksum that is listed on Cisco.com. If the values do not match, the downloaded files are damaged.


Caution


Do not attempt to use a damaged file to install software, or the results will be unpredictable. If the MD5 values do not match, download the file again until the value for the downloaded file matches the value listed on Cisco.com.

Free checksum tools are available on the Internet, for example, the Microsoft File Checksum Integrity Verifier utility. The utility is described in Microsoft Knowledge Base article 841290, Availability and Description of the File Checksum Integrity Verifier Utility. The KB article also includes a link for downloading the utility.

Step 8

If you are installing from a DVD, burn the DVD, noting the following considerations:

  • Choose the option to burn a disc image, not the option to copy files. Burning a disc image will extract the thousands of files from the .iso file and write them to a DVD, which is necessary for the files to be accessible for the installation.

  • Use the Joliet file system, which accommodates filenames up to 64 characters long.
  • If the disc-burning application that you are using includes an option to verify the contents of the burned disc, choose that option. This causes the application to compare the contents of the burned disc with the source files.

Step 9

Confirm that the DVD contains a large number of directories and files.

Step 10

Delete unnecessary files from the hard disk to free disk space, including the .iso file that you downloaded.


Reverting to the Unity Connection Version on the Inactive Partition

See the “Rollback of Unity Connection” section of the “Upgrading Cisco Unity Connection” chapter of the Install, Upgrade, and Maintenance Guide for Cisco Unity Connection Release 15 at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/install_upgrade/guide/b_15cuciumg.html.

If a Unity Connection cluster is configured, revert to the previous version on the publisher server first, then on the subscriber server.

Caveat Information

You can find the latest caveat information for Unity Connection version 15SU5 by using Bug Toolkit, an Online tool available for customers to query defects according to their own needs.

Bug Toolkit is available at https://bst.cloudapps.cisco.com/bugsearch/. Fill in your query parameters by using the custom settings in the Advanced Settings option.


Note


To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.

This section contains the following caveat information:

Open Caveats—Unity Connection Release 15SU5

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 1. Unity Connection Release 15SU5 Open Caveats
Caveat Number Component Severity Description
CSCww53497 admin 3 In Cisco Unity Connection 15 SU4, the pop-up window opened from More Options has no scroll bar, preventing scrolling up or down.
CSCww73708 backup 3 Backups fail because the publisher stops accepting connections on TCP port 4040, preventing DRF Local agents from connecting.
CSCww77899 backup 3 Issuing utils disaster_recovery history backup as two requests in the same CLI rather than one can cause the DRF to crash. The disconnect may be logged as TlsNoCloseNotifyException.

Resolved Caveats—Unity Connection Release 15SU5

Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by severity, then by component, then by caveat number.)

Table 2. Unity Connection Release 15SU5 Resolved Caveats
Caveat Number Component Severity Description
CSCww45223 database 2 CUC Release 15 installation or upgrade hangs on servers with various AMD EPYC CPUs.
CSCwu52456 messaging 2 CUC 15SU4 Unified Messaging does not work with Graph API due to a JSON response parsing failure from O365.
CSCww05242 messaging 2 SIB Graph DeltaTracker polling drops users after mailbox re-registration due to a race condition.
CSCww35879 selinux 2 SELinux prevents /usr/bin/sudo from writing to the sock_file.
CSCwu29271 core 3 The Unity Extension field becomes the DTMF access ID after upgrading to Release 15 SU4.
CSCww20372 database 3 The Licensing page does not load for users with the Read Only Administrator role or a custom role.
CSCww54612 database 3 The er.dbs space fills up, causing CCM replication to break.
CSCwt99240 messaging 3 Mailbox synchronization fails with an invalid Graph API URL after upgrade if Active Directory Site Name was not set to Empty on the UMS page before the upgrade.
CSCww08894 messaging 3 O365 voice-message subjects containing non-ASCII characters display as raw MIME-encoded text in Outlook instead of readable text.
CSCwu90163 serviceability 3 Cisco Stats SSOSP service fails to start in Permissive mode.
CSCws47178 setup 3 Cluster status is not displayed on the subscriber node after M2 migration to Release 15.
CSCwu66401 setup 3 Switch Version fails during invalid foreign-key cleanup after migration to Python 3 because a float value cannot be interpreted as an integer.

Related Caveats—Cisco Unified Communications Manager 15SU5 Components that are Used by Unity Connection 15SU5

Table 3 below describes the Cisco Unified Communications Manager components that are used by Cisco Unity Connection.

Caveat information for the Cisco Unified CM components is available in the following documents:

Table 3. Cisco Unified CM 15 Components that are used by Unity Connection 15SU5
Cisco Unified CM Component Description
backup-restore Backup and restore utilities
ccm-serviceability ccm-serviceability Cisco Unified Serviceability web interface
cdp Cisco Discovery Protocol Drivers
cli Command-line interface (CLI)
cmui Certain elements in the Unity Connection web interfaces (such as search tables and splash screens)
cpi-afg Cisco Unified Communications Answer File Generator
cpi-appinstall Installation and upgrades
cpi-cert-mgmt Certificate management
cpi-diagnose Automated diagnostics system
cpi-os Cisco Unified Communications Operating System
cpi-platform-api Abstraction layer between the Cisco Unified Communications Operating System and the applications hosted on the platform
cpi-security Security for connections to the server
cpi-service-mgr Service Manager (ServM)
cpi-vendor External vendor issues
cuc-tomcat Apache Tomcat and third-party software
database Installation and access to the configuration database (IDS)
database-ids IDS database patches
ims Identity Management System (IMS)
rtmt Real-Time Monitoring Tool (RTMT)

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

https://research.ucdavis.edu/wp-content/uploads/Export-Control-Overview-of-Regulations.pdf