The SpeechView feature enables the transcription of voice
messages so that users can receive the voicemails in the form of text. Users
can access the transcripted voicemails using email clients. SpeechView is a
feature of Cisco Unity Connection unified messaging solution. Therefore, the
audio part of each voice message is also available to the users.
When a voice message is sent from Web Inbox to ViewMail for
Outlook, the voice message is delivered to the mailbox of the recipient along
with the transcribed text both in the transcript view box and in the mail body.
Without this feature, the voice message delivered to the user
mailbox has a blank text attachment. This feature requires the use of a third
party transcription service to convert the voice message to text. Therefore,
the blank text attachment is updated with the transcripted text or an error
message if there was a problem with transcription.
The SpeechView feature supports the following types of
Standard Transcription Service: The standard transcription
service automatically converts the voice message to text and the transcripted
text received is sent to the user over email.
Professional Transcription Service: The professional
transcription or SpeechView Pro service automatically converts the voice
message to text and then confirms the accuracy of transcription. If the
accuracy of trancription is low at any part, the particular part of
trancription text is sent to a human operator who reviews the audio and
improves the quality of transcription.
As the professional transcription involves both automatic
transcription and accuracy confirmation by a human operator, it delivers more
accurate transcripted texts of voice messages.
Unity Connection supports only (Universal Transformation Format)
UTF-8 character set encoding for transcription.
The following messages are never transcribed:
For Speechview feature, it is recommended not to use any
interference device, such as Email Scanner as the device might modify the
content of the data being exchanged with the nuance server. Using such devices
may lead to the failure of audio message transcriptions.
Unity Connection can be configured to deliver transcriptions to an SMS
device as a text message or to an SMTP address as an email message. The fields
to turn on transcription delivery are located on the SMTP and SMS Notification
Device pages where you set up message notification. For more information on
notification devices, see the
Configuring Notification Devices
Following are the considerations for effective use of
In the From field, enter the number users dial to reach Unity
Connection when they are not dialing from their desk phone. If users have a
text-compatible mobile phone, they may be able to initiate a callback to Unity
Connection in the event that they want to listen to the message.
Check the Include Message Information in Message Text check box
to include call information such as caller name and caller ID (if available)
and the time that the message was received. Otherwise, there is no indication
in the message of when it was received.
In addition, if they have a text-compatible mobile phone, they
may be able to initiate a callback when the caller ID is included with the
In the Notify Me Of section, if you turn on notification for
voice or dispatch messages, users are notified when a message arrives. The
transcription soon follows. If you do not want notification before the
transcription arrives, do not select the voice or dispatch message options.
Email messages that contain transcriptions have a subject line
that is identical to notification messages. So if you have notification for
voice or dispatch messages turned on, users have to open the messages to
determine which one contains the transcription.