Install Cisco Contact Center SIP Proxy (CCCSP)

Install and Configure CCCSP on the Virtual Machine

Before you begin

While installing CCCSP, you are prompted to enter different configuration information. Refer the table mentioned in the Gathering Information for Installation section wherever applicable.

Procedure

Step 1

From the vCenter window, open the console of your newly installed virtual machine.

Step 2

Prepare the virtual machine to install CCCSP:

  1. You can power off the Virtual Machine (VM) if it is already not powered off.

  2. Select Edit virtual machine settings to select the ISO image from CD/DVD drive using client device or from data store.

  3. Save the VM settings and Power On the VM.

  4. Navigate to the Console tab. A screen prompting you to check the integrity of the DVD appears.

  5. Select Skip to skip media test and move to the next step.

  6. If the media test was performed, after performing the hardware check, you get a prompt to restart the system. You need to select Yes to continue installation. After the system restarts, the Product Deployment Selection window displays.

Step 3

In the Product Deployment Selection window, confirm the product name Cisco Contact Center SIP Proxy is displayed. Click OK to proceed.

Step 4

In the Proceed with the install window, verify the version and click Yes to proceed.

Note

 

If you select Yes on the Proceed with Install window, all existing data on your hard drive gets overwritten and destroyed.

Step 5

In the Platform Installation Wizard, click Proceed to continue with the install configuration.

  1. In the Apply Patch wizard, select No for the patch upgrade.

  2. Click Continue to continue with the basic installation.

Step 6

In the Basic Install window, select Continue to install the software version or configure the pre-installed software.

Step 7

In the Timezone Configuration window, select your time zone and click OK.

Step 8

In the Auto Negotiation Configuration window, select Continue.

Step 9

In the MTU Configuration window, select the applicable option:

  1. Select No to accept the default value (1500 bytes).

  2. Select Yes to change the MTU size, enter the new MTU size, and select OK.

Caution

 

If you configure the MTU size incorrectly, your network performance can be affected.

Step 10

In the DHCP Configuration window, select the applicable option:

  1. Select Yes to use DHCP server that is configured in your network. The network restarts and the Administrator Login Configuration window appears.

  2. Select No to configure a static IP address for the server and continue with this procedure. The Static Network Configuration window appears.

Step 11

In the Static Network Configuration window, enter the following static network configuration values and click OK.

  • Host Name

  • Static IP Address

  • Netmask

  • Gateway IP address

Step 12

In the DNS Client Configuration window, select Yes and enable DNS configuration. Configure the following:

  • Primary DNS Server IP address

  • (Optional) Secondary DNS Server IP address

  • Domain Name

The network restarts using the new configuration information, and the Administrator Login Configuration screen appears.

Step 13

Enter the Platform Administrator ID (OS admin) and set the Password. Click OK to continue.

Note

 

If you are restoring from CUSP 10.2 backup, enter the platform administrator username that is different from the CUSP 10.2 version application username.

Step 14

In the Network Time Protocol Client Configuration window, enter hostname or IP address of the NTP server(s). Click OK to configure the NTP.

Note

 

Cisco recommends that you use an external NTP server to ensure accurate system time. However, you can configure multiple NTP servers based on your requirements.

Step 15

In the Application User Configuration window, create Application Admin User:

Note

 

If you are restoring from CUSP 10.2 backup, the Application username for CCCSP MUST BE different from the CUSP 10.2 version username.

Note

 

This Admin user ID is used for Administrator activities related to CCCSP application configuration and monitoring. This is different from the Platform Administrator ID created in Step 13.

  1. Make sure that the Admin user is different from the platform admin (OS admin), else the installation will fail.

  2. Enter a username (for example, admin) and set a password.

  3. Click OK and continue.

Step 16

In the Platform Configuration Confirmation window, verify all configurations and confirm. The system installs and configures the software.

The system will install OS-specific and application-specific RPMs.

Step 17

(Optional) During installation, you may encounter a network connectivity error:

Unable to resolve eth0 IP address into a host name (Reverse DNS lookup failed) - error message. If the hostname is not available in the DNS server, select Ignore and proceed.
The installation takes a few minutes to complete. Once complete, the system will display the login screen. Login using the Administrator account and password.