Table Of Contents
Cisco Nexus 1010 Troubleshooting Guide, Release 4.2(1)SP1(4)
Information About Cisco Nexus 1010 Product Family
Overview of the Troubleshooting Process
Contacting Cisco Customer Support
Problems with Cisco Nexus 1010 Product Family
Cisco Nexus 1010 Troubleshooting Commands
Obtaining Documentation and Submitting a Service Request
Cisco Nexus 1010 Troubleshooting Guide, Release 4.2(1)SP1(4)
Revised: July 17, 2013
OL-26650-01This document describes how to identify and resolve problems with the Cisco Nexus 1010 product family and includes the following topics:
•Information About Cisco Nexus 1010 Product Family
•Overview of the Troubleshooting Process
•Contacting Cisco Customer Support
•Problems with Cisco Nexus 1010 Product Family
•Cisco Nexus 1010 Troubleshooting Commands
•Obtaining Documentation and Submitting a Service Request
Information About Cisco Nexus 1010 Product Family
For detailed information about the overview of the Cisco Nexus 1010 product family and how to install and upgrade Cisco Nexus 1010, see the Cisco Nexus 1010 Software Installation and Upgrade Guide, Release 4.2(1)SP1(4).
For detailed information about how to configure the Cisco Nexus 1010 product family, see the Cisco Nexus 1010 Software Configuration Guide, Release 4.2(1)SP1(4).
Overview of the Troubleshooting Process
To troubleshoot your network, follow these general steps:
Step 1 Gather information that defines the specific symptoms.
Step 2 Identify all potential problems that could be causing the symptoms.
Step 3 Systematically eliminate each potential problem (from most likely to least likely) until the symptoms disappear.
Overview of Best Practices
Best practices are the recommended steps you should take to ensure the proper operation of your network. We recommend the following general best practices for most networks:
•Maintain a consistent Cisco Nexus 1010 release across all network devices.
•Refer to the release notes for your Cisco Nexus 1010 release for the latest features, limitations, and caveats.
•Enable system message logging.
•Verify and troubleshoot any new configuration changes after implementing the change.
Troubleshooting with Logs
Cisco Nexus 1010 generates many types of system messages on the switch and sends them to a syslog server. These messages can be viewed to determine what events may have led up to the current problem condition you are facing.
Use the following commands to access and view logs in the Cisco Nexus 1010:
•To view logs enter the following command:
show logging
•To view Cisco Nexus 1010 information enter the following command:
show tech-support nexus1010
•To access agent logs, enter the following command:
nexus-1010-system get agent logs
•To access redundancy logs, enter the following command:
show system internal redundancy trace
show system redundancy status
•To access default enabled logs, enter the following command:
show nexus1010-mgr internal event-history errors > bootflash:log
Cisco Support Communities
For additional information, visit one of the following support communities:
•Cisco Support Community for Server Networking
•Cisco Communities: Nexus 1000V
Contacting Cisco Customer Support
If you are unable to solve a problem after using the troubleshooting suggestions in this guide, contact a customer service representative for assistance and further instructions. Before you call, have the following information ready to help your service provider assist you as quickly as possible:
•Version of the Cisco Nexus 1010 software that you are running
•Contact phone number.
•Brief description of the problem
•Brief explanation of the steps you have already taken to isolate and resolve the problem
After you have collected this information, see the "Obtaining Documentation and Submitting a Service Request" section.
Problems with Cisco Nexus 1010 Product Family
This section includes symptoms, possible causes and solutions for the following problems with Cisco Nexus 1010 product family. .
Cisco Nexus 1010 Troubleshooting Commands
You can use the commands in this section to troubleshoot problems related to Cisco Nexus 1010.
For detailed information about show command output, see the Cisco Nexus 1010 Command Reference, Release 4.2(1)SP1(4).
Additional References
Related Topic Document TitleHardware installation
Cisco Nexus 1010 Virtual Services Appliance Hardware Installation Guide
Software installation and upgrade
Cisco Nexus 1010 Software Installation and Upgrade Guide, Release 4.2(1)SP1(4)
Cisco Nexus 1010 software configuration
Cisco Nexus 1010 Software Configuration Guide, Release 4.2(1)SP1(4)
Cisco Nexus 1010 commands
Cisco Nexus 1010 Command Reference, Release 4.2(1)SP1(4)
CIMC management
Password Recovery Procedure for Cisco NX-OS
http://www.cisco.com/en/US/docs/switches/datacenter/sw/password_recovery/nx_os_pw.html
Related Documentation
This section lists the documents used with the Cisco Nexus 1000 and available on Cisco.com at the following URL:
http://www.cisco.com/en/US/products/ps12752/tsd_products_support_series_home.html
General Information
Cisco Nexus 1000V Documentation Roadmap, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Release Notes, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Compatibility Information, Release 4.2(1)SV1(5.1)
Cisco Nexus 1010 Management Software Release Notes, Release 4.2(1)SP1(4)
Install and Upgrade
Cisco Nexus 1000V Installation and Upgrade Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1010 Virtual Services Appliance Hardware Installation Guide
Cisco Nexus 1010 Software Installation and Upgrade Guide, Release 4.2(1)SP1(4)
Configuration Guides
Cisco Nexus 1000V High Availability and Redundancy Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Interface Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Layer 2 Switching Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V License Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Network Segmentation Manager Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Port Profile Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Quality of Service Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V Security Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V System Management Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V VXLAN Configuration Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1010 Software Configuration Guide, Release 4.2(1)SP1(4)
Programming Guide
Cisco Nexus 1000V XML API User Guide, Release 4.2(1)SV1(5.1)
Reference Guides
Cisco Nexus 1000V Command Reference, Release 4.2(1)SV1(5.1)
Cisco Nexus 1000V MIB Quick Reference
Cisco Nexus 1010 Command Reference, Release 4.2(1)SP1(4)
Troubleshooting and Alerts
Cisco Nexus 1000V Troubleshooting Guide, Release 4.2(1)SV1(5.1)
Cisco Nexus 1010 Troubleshooting Guide, Release 4.2(1)SP1(4)
Cisco Nexus 1000V Password Recovery Guide
Cisco NX-OS Password Recovery Guide
Cisco NX-OS System Messages Reference
Virtual Security Gateway Documentation
Cisco Virtual Security Gateway for Nexus 1000V Series Switch
Virtual Network Management Center
Cisco Virtual Network Management Center
Network Analysis Module Documentation
Cisco Prime Network Analysis Module Software Documentation Guide, 5.1
Cisco Prime Network Analysis Module (NAM) for Nexus 1010 Installation and Configuration Guide, 5.1
Cisco Prime Network Analysis Module Command Reference Guide 5.1
Cisco Prime Network Analysis Module Software 5.1 Release Notes
Cisco Prime Network Analysis Module Software 5.1 User Guide
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.