Gather Information for Troubleshooting
This section gives procedures to gathering data for troubleshooting via statistics, DART, gathering log data, getting computer system info or file dumps, or checking the registry file.
Cisco Secure Client Connection or Disconnection Issues
Learn the procedures to troubleshoot connection, passing of traffic, connectivity with VM-based subsystems, and Zero Trust Access authentication remediation and enrollment.
VPN Service Failures
Learn solutions to connection failures and client driver errors.
Driver Crashes
Learn solutions to fix driver crashes in VPNVA.sys, vpnagent.exe, and Network Access Manager.
Other Crashes
Learn how to remedy other Secure Client crashes, including those in vpndownloader. Also, solution for AT&T blue screen that requires an upgrade.
Security Alerts
Learn solutions for Microsoft Internet Explorer security alerts and "certified by an unknown authority" alerts.
Dropped Connections
Learn the circumstances that may cause a dropped connection and how to remedy them, particularly for an Odyssey Client, Secure Firewall ASA Kaspersky failure, McAfee Firewall 5 failures, Microsoft RRAS, or third-party load balancers.
Installation Failures
Learn actions to take (and not take) if you experience installation failures with Secure Client.
Incompatability Issues
Learn of known incompatibilities with other third-party security networking products and Secure Client.
Known Third-Party Application Conflicts
Learn of the known third-party applications that conflict with Secure Client.