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Cisco SD-WAN Getting Started Guide

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco SD-WAN Getting Started Guide

Chapter Title

Manage Licenses for Smart Licensing Using Policy

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Updated:
June 23, 2022

Chapter: Manage Licenses for Smart Licensing Using Policy

Manage Licenses for Smart Licensing Using Policy

Table 1. Feature History

Feature Name

Release Information

Description

License Management for Smart Licensing Using Policy, Using Cisco vManage

Cisco IOS XE Release 17.5.1a

Cisco vManage Release 20.5.1

Cisco SD-WAN operates together with Cisco Smart Software Manager (Cisco SSM) to provide license management through Cisco vManage. Cisco vManage shows available DNA licenses, assigns licenses to devices, and reports license consumption to Cisco SSM.

Support for License Management Offline Mode and Compliance Alarms

Cisco IOS XE Release 17.6.1a

Cisco vManage Release 20.6.1

With this feature, you can manage Cisco SD-WAN licenses through a Cisco vManage instance that is not connected to the internet. To synchronize license and compliance information between Cisco vManage and Cisco SSM, you must periodically download synchronization files from Cisco vManage and upload the files to Cisco SSM.

This feature also introduces compliance alarms that alert you if devices in the Cisco SD-WAN network are not yet licensed.

Support for Postpaid MSLA License Billing Models

Cisco IOS XE Release 17.8.1a

Cisco vManage Release 20.8.1

For postpaid Managed Services License Agreement (MSLA) program licenses, Cisco SD-WAN supports two distinct billing models for licenses—committed (MSLA-C) and uncommitted (MSLA-U). The procedure for assigning a postpaid license enables you to choose one of these two MSLA license types.

Information About Managing Licenses for Smart Licensing Using Policy

Cisco Smart Software Manager (SSM) manages Smart Licensing Using Policy (SLP) purchases, tracking availability and consumption of licenses. A Smart Account (SA) contains the licenses purchased by an organization. Virtual Accounts (VA) are subaccounts within the Smart Account that further organize the licenses, such as by department, product, geography, and so on. For more information, see Smart Software Manager.

Cisco SD-WAN operates together with Cisco SSM to provide license management through Cisco vManage for devices operating with Cisco SD-WAN. Cisco vManage can show available DNA licenses, assign licenses to devices, monitor license usage, and report license consumption to CSSM. When you set up Cisco vManage to manage licenses, Cisco vManage operates between Cisco SSM and the devices in the network, as shown in the following illustration.

Supported Licenses

Cisco vManage supports a subset of the license entitlements by default. The license entitlement types include the following:

  • Pre-paid

    • A la carte: These entitlements are delievered based on orders in Cisco Commerce Workspace (CCW).

    • Enterprise agreement (EA): These entitlements are delivered by reporting on the EA workspace.

  • Post-paid

    • MSLA-U: These entitlements are delievered based on orders in CCW.

    • MSLA-C: These entitlements are delievered based on orders in CCW.

For information about Smart Licensing Using Policy, see Smart Licensing Using Policy for Cisco Enterprise Routing Platforms.

Supported Entitlements

A license may include more than one entitlement. Each entitlement included with a license provides a specific functionality, such as routing features or a specific traffic throughput. The applicability of these entitlements on a particular device depends on the Cisco IOS XE software release operating on the device, and on the operation mode of the device, which can be autonomous or controller mode.

Your organization's Smart Account shows the entitlements included in each associated license.

Cisco vManage manages the following types of entitlements.

  • DNA entitlements (for example, DNA Routing Advantage Tier 1)

  • High Security (HSEC)

Other entitlements may appear in the Smart Account, but are not managed by Cisco vManage. Examples may include network stack entitlements, IP Base, App, Sec, Perf, Boost, DNA Essentials for SDWAN, and DNA Advantage for SDWAN.


Note

DNA Essentials for SDWAN (SDWAN-DNA-E) and DNA Advantage for SDWAN (SDWAN-DNA-A) are considered obsolete entitlement types and are not managed by Cisco vManage.

Supported Devices

License management using Cisco vManage supports Cisco IOS XE SD-WAN devices and Cisco vEdge devices.

Role-Based Access Control

When configuring role-based access control, you can configure permissions for license management.

  • Read permission: The user can only view the license management overview.

  • Write permission: The user can manage licenses fully.

For information about configuring role-based access control, see Role-Based Access Control.

Notes and Limitations

  • We recommend assigning a license to every device in the network.


    Note

    If a device appears in the device list but is not currently intended for use, it is not necessary to assign a license.

  • Ensure that the licenses in Cisco SSM that you are managing with Cisco vManage are organized into virtual accounts (VA).

  • When assigning licenses to devices, have Cisco SSM available to view license details that do not appear in Cisco vManage.

  • License management by Cisco vManage does not support isolated networks, on-premises Smart Software Manager (SSM), or proxy deployment.

  • Automated reporting and billing is not supported for MSLA-C licenses.

  • Some devices (including Cisco ISR 1000 Series, Cisco ISR 4000 Series, Cisco Catalyst 8000 Series, and Cisco Catalyst 8000V) require an additional type of license called a High Security (HSEC) license to enable throughput above 250 Mbps. The HSEC license is in addition to the typical type of device license, such as DNA Advantage. When applying a device license for a throughput above 250 Mbps to one of these devices, ensure that the device has an HSEC license installed. Otherwise the throughput is limited to 250 Mbps even for a device license with a higher entitlement.

  • Assigning a DNA Premier entitlement to a device does not automatically enable Cisco Umbrella Secure Internet Gateway (SIG).

License Management Workflow in Cisco vManage

The following steps show the workflow for managing licenses using Cisco vManage.

  1. Verify Cisco vManage connectivity to the Cisco SSM server.

    This step is only required when setting up license management.

    See Verify Cisco vManage Connectivity to the Cisco SSM Server.

  2. Prepare the licenses.

    Purchase licenses and ensure that they are in the correct Smart Account for your organization. In Cisco SSM, make note of how the licenses are organized in the Virtual Accounts within the Smart Account. This information is required in a later step of the workflow.

  3. In Cisco vManage, provide your account credentials.

    After you provide credentials, Cisco vManage connects to the Smart Account and receives the information about available licenses in the account. After you begin using Cisco vManage for license management, Cisco vManage reports license assignments back to Cisco SSM to keep license details synchronized between Cisco vManage and Cisco SSM.

    See Provision Smart Account Credentials on Cisco vManage.

  4. In Cisco vManage, select the Virtual Accounts to use, within the Smart Account.

    Cisco vManage downloads the details of available licenses in the selected Virtual Accounts. There are options to manage only prepaid licenses, only postpaid licenses, or both, in the selected Virtual Accounts.


    Note

    Configuring Cisco vManage to manage compatible licenses requires confirmation before proceeding.

    See Fetch and Synchronize Licenses.

  5. In Cisco vManage, assign licenses to devices.

    Assign licenses using existing license templates or create a new license template.

    See Assign a License to a Device.

  6. In Cisco vManage, monitor license usage.

    See Monitor License Usage.

Verify Cisco vManage Connectivity to the Cisco SSM Server

Before You Begin

  • Ensure that Cisco vManage has connectivity to the internet through VPN 0.

  • In a multitenant scenario, only the provider has access to Cisco vManage. In this scenario, the provider performs this procedure.

Verify Cisco vManage Connectivity to the Cisco SSM Server

  1. From the Cisco vManage menu, choose Monitor > Overview.

    Cisco vManage Release 20.6.x and earlier: From the Cisco vManage menu, choose Dashboard > Main Dashboard.

  2. In the Summary area, click vManage. A dialog box opens and displays the Cisco vManage instances.

  3. For each Cisco vManage instance, perform the following steps:

    1. Click … and choose SSH Terminal.

    2. Log in using your Cisco vManage credentials.

    3. Use the nslookup command to verify connectivity to each of the following domains over VPN 0. Cisco vManage requires connectivity to each of the domains.

      • apx.cisco.com

      • swapi.cisco.com

      • apx-lt.cisco.com

      If the output shows external IP addresses, it confirms that Cisco vManage has connectivity to the domain. If the output indicates that the command cannot resolve the domain, it indicates that Cisco vManage does not have connectivity to the domain.

      The following is an example indicating connectivity to each domain:

      Device#  nslookup vpn 0 apx.cisco.com
nslookup in VPN 0:
Server:    10.1.0.1
Address 1: 10.1.0.1 dns.google

Name:      apx.cisco.com
Address 1: 10.1.0.2 apmx-prod1-vip.cisco.com

Device#  nslookup vpn 0 swapi.cisco.com
nslookup in VPN 0:
Server:    10.1.0.1
Address 1: 10.1.0.1 dns.google

Name:      swapi.cisco.com
Address 1: 10.2.0.1 swapi.cisco.com
Address 2: 1234:5678:90ab::1 swapi.cisco.com

Device# nslookup vpn 0 apx-lt.cisco.com
nslookup in VPN 0:
Server:    10.1.0.1
Address 1: 10.1.0.1 dns.google

Provision Smart Account Credentials on Cisco vManage

Prerequisite:

  • Ensure that you have configured DNS host and next-hop IP route entries for the Cisco SSM servers under VPN 0 on Cisco vManage. Without this configuration, Cisco vManage cannot communicate with Cisco SSM.

  1. From the Cisco vManage menu, choose Administration > License Management.

  2. Click Sync Licenses & Refresh Devices.

  3. Click Smart Account Credentials.

  4. In the Smart Account Credentials dialog box, configure the following:

    Username Username of the account you use to access the Smart Accounts and Virtual Accounts for which you have administrative privileges.
    Password Password for the account you use to access Smart Accounts and Virtual Accounts.

  5. Click Save.

    Cisco vManage authenticates the Smart Account credentials, and on successful authentication, saves the credentials in the database.

Fetch and Synchronize Licenses

Prerequisite:

  • Ensure licenses belong to the correct Smart Accounts or Virtual Accounts on Cisco SSM.

  1. From the Cisco vManage menu, choose Administration > License Management.

  2. Click Sync Licenses & Refresh Devices.

  3. In the Sync Licenses & Refresh Devices dialog box, configure the following:

    Select Smart/Virtual Accounts to Fetch/Sync Licenses

    Select the Smart Accounts or Virtual Accounts for which Cisco vManage must fetch licenses from the Cisco SSM. Cisco vManage also reports license usage for the licenses in these accounts.

    Note 

    Selecting an Smart Account automatically selects all the Virtual Accounts under the Smart Account.

    To stop Cisco vManage from fetching and synchronizing license information with Cisco SSM for an Smart Account or Virtual Account registered earlier, deselect the Smart Account or Virtual Account. You can deregister the Smart Account or Virtual Account only if you have not assigned any licenses from the account.

    Advanced > Type of Licenses

    Choose the type of licenses that must be fetched by Cisco vManage from among the license types that may belong to the selected Smart Accounts and Virtual Accounts.

    Select one of the following:

    • Prepaid

    • Postpaid

    • Mixed (both Prepaid and Postpaid)

    From Cisco vManage Release 20.8.1, if you choose to synchronize postpaid licenses, the license assignment procedure enables you to select committed MSLA licenses (MSLA-C) or uncommitted MSLA licenses (MSLA-U). See Assign a License to a Device.
    Advanced > Multiple Entitlement

    Select one of the following:

    • On: You can assign more than one license to a device.

    • Off: You can assign only one license to a device.

    Note 

    Set this setting to On only if you need to map more than one DNA entitlement to a single device.

  4. Click Sync.

The selected Smart Accounts and Virtual Accounts are registered with Cisco vManage. Cisco vManage fetches and synchronizes the license information with Cisco SSM, and reports usage of the licenses in these accounts.

Assign a License to a Device

  1. From the Cisco vManage menu, choose Administration > License Management.

  2. Click Device.

  3. Select the devices to which to assign a license using the check box for each device.

  4. Click Assign License/Subscription.

    The Assign License/Subscription dialog box appears.

  5. In the Assign License/Subscription dialog box, configure the following:

    • In Cisco vManage Release 20.8.1 and later, the following options appear:

      Template Name

      To use a new template, enter a unique name for the template.

      To use an existing template, do the following:

      1. Turn on the Use existing template toggle.

      2. Choose an existing template.

      Virtual Account

      		 Choose the virtual account from which you wish to assign a license to the device.

      MSLA Type

      Choose one of the following:

      • MSLA-C: MSLA licenses using the committed billing model

      • MSLA-U: MSLA licenses using the uncommitted billing model

      Subscription ID

      Choose the subscription ID to track the license consumption.

      This option appears only if both of the following are true:

      • The license mode is postpaid.

      • You have chosen an option in the MSLA Type field.

      License

      Choose license to apply to the device. If you have enabled Multiple Entitlements in the Sync Licenses & Refresh Devices dialog box, you can assign up to three licenses to the device.

      Note 

      • Select a license that belongs to the Virtual Account you have selected. On Cisco SSM, you can check the licenses that are available in a Virtual Account.

      • Check the device license applicability matrix in the Cisco DNA Software for SD-WAN and Routing Ordering Guide to ensure that you assign a license that is applicable to the device. Different device models support different throughputs.

        If you apply an incompatible license, the license may have no effect on device behavior. However, Cisco vManage will record the consumption of the license.

      • When assigning licenses, Cisco vManage shows the throughput entitlement levels as tiers. Select the tier that matches the license you have purchased. If you purchased a license with a throughput expressed as a throughput value, find the tier that corresponds to the throughput that the license provides.

        For example, for a Routing DNA Advantage license, Tier 2 provides up to 1 Gbps throughput. If your DNA Advantage license provides 1 Gbps, choose Tier 2.

        • Tier 0: 10M-15M (up to 30M aggregate)
        • Tier 1: 25M-100M (up to 200M aggregate)
        • Tier 2: 250M-1G (up to 2G aggregate)
        • Tier 3: 2.5G-10G (up to 20G aggregate)

      The list includes the predefined licenses that Cisco vManage provides, together with the licenses in the virtual account that you have chosen, that meet the MSLA type and subscription ID criteria.

    • In Cisco vManage Release 20.7.x and earlier, the following options appear:

      Are you using utility-based licensing (MSLA)?

      Check this check box if you wish to apply an MSLA license. By default, the check box is unchecked.

      Template Name

      To use a new template, enter a unique name for the template.

      To use an existing template, do the following:

      1. Turn on the Use existing template toggle.

      2. Choose an existing template.
      Virtual Account Choose the virtual account from which you wish to assign a license to the device.
      License

      Choose license to apply to the device. If you have enabled Multiple Entitlements in the Sync Licenses & Refresh Devices dialog box, you can assign up to three licenses to the device.

      Note 

      • Select a license that belongs to the Virtual Account you have selected. On Cisco SSM, you can check the licenses that are available in a Virtual Account.

      • Check the device license applicability matrix in the Cisco DNA Software for SD-WAN and Routing Ordering Guide to ensure that you assign a license that is applicable to the device. Different device models support different throughputs.

        If you apply an incompatible license, the license may have no effect on device behavior. However, Cisco vManage will record the consumption of the license.

      • When assigning licenses, Cisco vManage shows the throughput entitlement levels as tiers. Select the tier that matches the license you have purchased. If you purchased a license with a throughput expressed as a throughput value, find the tier that corresponds to the throughput that the license provides.

        For example, for a Routing DNA Advantage license, Tier 2 provides up to 1 Gbps throughput. If your DNA Advantage license provides 1 Gbps, choose Tier 2.

        • Tier 0: 10M-15M (up to 30M aggregate)
        • Tier 1: 25M-100M (up to 200M aggregate)
        • Tier 2: 250M-1G (up to 2G aggregate)
        • Tier 3: 2.5G-10G (up to 20G aggregate)
      Subscription ID

      Choose the subscription ID to be used to track the license consumption. The subscription ID field is displayed only for the following conditions:

      • if mode is postpaid.

      • if mode is mixed and MSLA is true and if there are any subscriptions available.

  6. Click Save.

The license is assigned and you are returned to License Management > Device tab. In the table listing the devices, entries are made in the following columns in accordance with the license assignment:

  • Template Name: name of the template used to assign the license

  • Virtual Account: name of Virtual Account to which license belongs

  • MSLA:

    • True for an MSLA license

    • False for an a la carte or EA license

  • License Status: subscribed

  • License Type: prepaid, postpaid, or mixed based on the types of licenses assigned to the device.

  • Subscription ID: The subscription ID used for billing purposes in case of a postpaid license. For a prepaid license, this column has a blank entry.

Monitor License Usage

License Management Overview

From the Cisco vManage menu, choose Administration > License Management to display the License Management Overview.

The License Management Overview page shows license information, including what percentage of devices have licenses assigned, the top types of licenses assigned to devices, license usage, license alarms, and so on.

License alarms alert you to licensing issues affecting devices in the Cisco SD-WAN network. You can click the alarm icon to display details of the problem. Issues include the following:

  • A device is not licensed.

  • The interval for reporting license usage to Cisco SSM has been exceeded.

    • Prepaid licenses: A report is required every three months.

    • Postpaid licenses: A report is required each month.

License Management Overview

After you have assigned at least one license, the Overview tab in the Administration > License Management page provides the following information:

Device Assignment Distribution

  • Percentage of licensed devices

  • Percentage of unlicensed devices
Top 5 licenses

Lists the top 5 licenses in use and shows the usage percentage for each license.

License Usage vs Availability

The dashlet features a bar chart with stacked columns.

The chart uses two stacked columns for each of the three license packages Advantage, Essentials, and Premier.

For each package, the column on the left represents the count of used licenses; the column on the right represents the count of available licenses.

The stacked segments in each column represent a particular license tier (such as Tier 0 or Tier 1). The segment for each tier is of a different color, as identified in the legend.

License and Devices Overview

This section provides the following details for each license assigned:

  • Name (for example, Routing DNA Essentials: Tier 0)

  • Number of Licensed Devices: Number of devices to which this license is assigned.

  • Number of Total Licenses: Sum of the number of licenses assigned and number of licenses available.

  • Last Assigned On: Date and time when the license was most recently assigned.

License Management Offline Mode

Information About Offline Mode

Normally, Cisco vManage communicates directly with the Cisco Smart Software Manager (SSM) through the internet for the following:

  • Receiving information about available licenses from Cisco SSM

  • Reporting license assignment to Cisco SSM

Offline mode provides the ability to keep Cisco vManage license management in synchronization with the Cisco SSM server when the Cisco vManage server is not connected to the internet. This is accomplished through the following steps:

  1. In Cisco SSM, generate a license summary file containing the details of all available license entitlements.

  2. Upload the license summary file into Cisco vManage.


    Note

    Even before uploading a license summary file into Cisco vManage, you can use Cisco vManage to assign default entitlements to devices in the network. These assignments are reconciled with the available entitlements after the license summary file is uploaded to Cisco vManage.

  3. In Cisco vManage, periodically generate a license report to upload to Cisco SSM, indicating license assignment.

  4. Receive an acknowledgement file from Cisco SSM after uploading the license report.

  5. Upload the acknowledgement file into Cisco vManage.

By default, Cisco vManage requires this synchronization within an interval of 90 days. If you do not complete this synchronization within that period, an alert appears in the License Management dashboard. Some licenses might require synchronization more frequently:

  • Prepaid licenses: A report is required every three months.

  • Postpaid licenses: A report is required each month.

Failover

In a high availability scenario with more than one Cisco vManage instance, the Cisco vManage instances keep their license information synchronized. If one of the instances fails, the redundant Cisco vManage instance continues to perform license management operations using the previously synchronized license information.

Assigning Licenses to Devices Before Providing Smart Account Details to Cisco vManage

The recommended workflow for using offline mode is the following:

  1. Enable offline mode in Cisco vManage.

    See Enable Offline Mode.

  2. Provide your Smart Account details to Cisco vManage.

    See Generate a Cisco SSM License Summary File and Upload It into Cisco vManage.

  3. In Cisco vManage, assign licenses to devices.

  4. Periodically, generate a usage report file in Cisco vManage to upload to Cisco SSM. This report provides information about the licenses that you have assigned in Cisco vManage.

    See Generate a Usage Report File in Cisco vManage and Synchronize with Cisco SSM.

In some scenarios, such as during a trial period, you can delay the step of providing Smart Account details to Cisco vManage, and begin assigning licenses to devices. When you generate the usage report file for the first time and upload it to Cisco SSM, Cisco SSM prompts you to select the relevant virtual account.

Use Cases for Offline Mode

In scenarios where the Cisco vManage does not have internet access, such as for security reasons, you can use offline mode to keep Cisco vManage and Cisco SSM in periodic synchronization.

Restrictions for Offline Mode

In a multitenancy scenario, all tenants must operate in online mode or all tenants must operate in offline mode. There cannot be a mix of modes.

Configure Offline Mode

Enable Offline Mode

Before You Begin

Note

Changing the mode from online to offline, or from offline to online causes Cisco vManage to permanently clear any license information that it is currently storing.

Enable Offline Mode

  1. From the Cisco vManage menu, choose Administration > License Management.

  2. Click Overview.

  3. Click Sync Licenses & Refresh Devices.

  4. Click the Offline option.

  5. (Optional) Click Advanced and select license types or configure multiple entitlement. For information about these options, see Fetch and Synchronize Licenses.

  6. Click Sync.


    Note

    If you are configuring offline mode for the first time, we recommend uploading a license summary file. See Generate a Cisco SSM License Summary File and Upload It into Cisco vManage.

Generate a Cisco SSM License Summary File and Upload It into Cisco vManage

Generating a license summary file in Cisco SSM and uploading the file to Cisco vManage brings all of the license information from your Cisco smart account into Cisco vManage.


  1. Note

    Generating a license summary file in the Cisco SSM portal is outside the scope of Cisco SD-WAN documentation and is subject to change.

    In Cisco Software Central, navigate to Manage Licenses, then navigate to Reports.

  2. Locate the option for downloading a synchronization file for device controllers. Specify Cisco vManage as the controller type, and include all virtual accounts.

  3. Download the license summary file, which is in tar.gz format.

  4. From the Cisco vManage menu, choose Administration > License Management.

  5. Click Overview.

  6. Click Sync Licenses & Refresh Devices.

  7. Click the Offline option.

  8. In the Attach License File area, click the option to upload a file. Browse to the license summary file and upload it.

  9. Click Sync.

Generate a Usage Report File in Cisco vManage and Synchronize with Cisco SSM

When managing licenses with Cisco vManage in the offline mode, use manually generated files to enable Cisco vManage to provide information about license assignment to Cisco SSM.

To generate a usage report file in Cisco vManage, upload it to Cisco SSM, receive an acknowledgement file from Cisco SSM, and upload the acknowledgement file to Cisco vManage, perform the following steps.

  1. From the Cisco vManage menu, choose Administration > License Management.

  2. Click Reporting.

  3. In the table, in the row with the Cisco Smart Account, click … and choose Generate Report to generate the usage report file.

    When you generate a report, the Cisco vSmart Controller starts a 48-hour timer. If you do not upload an acknowledgement file from Cisco SSM within that time, an alert appears in the License Management Overview dashboard.

  4. In Cisco SSM, upload the usage report file.


    Note

    The details of procedures in the Cisco SSM portal are outside the scope of this documentation and subject to change.

    1. In Cisco Software Central, navigate to Manage Licenses.

    2. Navigate to Reports.

    3. Navigate to Upload Usage Data > Select and Upload File or the equivalent, and upload the report file generated by Cisco vManage.

    4. If prompted to select a virtual account, select the desired virtual account.


      Note

      In a scenario where you have not yet generated a license summary in Cisco SSM and uploaded it to Cisco vManage, Cisco SSM prompts you to select a virtual account. After you have generated a license summary in Cisco SSM and uploaded it to Cisco vManage, Cisco vManage has the virtual account information that it needs to associate licenses with the correct virtual account.

      See Information About Offline Mode for information about the scenario of assigning licenses to devices before providing Smart Account details to Cisco vManage.

      Cisco SSM generates an acknowledgement file.

    5. When Cisco SSM finishes generating an acknowledgement file, click Download or the equivalent to download the file.

  5. From the Cisco vManage menu, choose Administration > License Management.

  6. Click Reporting.

  7. In the table, in the row with the Cisco Smart Account, click … and choose Upload Ack to upload the acknowledgement file from Cisco SSM.

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