FrameMaker Source for CCA 2.2(6) Release Notes
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Table Of Contents
Release Notes for Cisco Configuration Assistant 2.2(6)
Downloading Cisco Configuration Assistant
Available and Deferred CCA Versions
Updating Cisco Configuration Assistant
Downloading Cisco UC500 Software Packs
Upgrading UC500 and Device Software
Minimum Cisco IOS Releases and Device Firmware Versions
Resolving Cisco Model 79xx Phone Upgrade Issues
Cisco SBCS Features Supported Within CCA
Resolved Caveats in CCA 2.2(6)
Cisco Small Business Support Community
Documentation for Cisco Configuration Assistant
Release Notes for Cisco Configuration Assistant 2.2(6)
Revised on November 19, 2010 for CCA 2.2(6)These release notes include important information about Cisco Configuration Assistant Release 2.2(6) and any limitations, restrictions, and caveats that apply to this release.
Contents
The following topics are covered in these release notes:
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Downloading Cisco Configuration Assistant
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Introduction
Cisco Configuration Assistant (CCA), part of the Cisco Smart Business Communications System (SBCS) portfolio of products, simplifies the tasks of configuring, deploying, and administering Cisco network solutions, improves the security and performance of your network, and reduces the time needed for network deployment and configuration. Designed for small business networks from 8 to 100 users, this PC-based application with a graphical user interface (GUI) provides everything you need to set up a small office network.
Changes in CCA 2.2(6)
Release 2.2(6) of CCA is a maintenance release that resolves several known issues found in the CCA 2.2(5) release.
See Resolved Caveats in CCA 2.2(6).
System Requirements
The system requirements are described in these sections:
Installation Requirements
The PC on which you install Cisco Configuration Assistant must meet these minimum requirements.
NOTE: System requirements for processor, memory, display resolution, and disk space have been increased.
Microsoft Windows Vista Ultimate (32-bit or 64-bit edition)
Microsoft Windows XP Professional, Service Pack 2 or later
Microsoft Windows 7 (64-bit and 32-bit)
You must have write permission to your home directory and to the CCA installation directory so that CCA can create the necessary log files and preference files.
For PCs running Windows Vista and Windows 7, Administrator privileges are required in order to update, install, and use CCA.
NOTE When using CCA on PCs running Microsoft Windows 7 set the auto sleep function to 1 hr. To change the PC's setting follow these steps:
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By default, it is set to Balanced.•
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(requires virtualization software)Mac OS: 10.5 and later
Virtual OS: Parallels Desktop 3.0 and later or VMware Fusion 1.0 and later
Guest OS: Microsoft Windows XP (Service Pack 2 or later), Microsoft Windows Vista Ultimate. CCA also supports remote control via Virtual Network Computing (VNC) clients.
PC with FastEthernet or higher LAN port
1.8 GHz Intel Core 2 Duo or higher
400 MB recommended
1 GB minimum, 2 GB recommended
Screen resolution: 1280 x 1024 or higher recommended
Microsoft Internet Explorer 8.0 or later is recommended, with Javascript enabled.
The Adobe Flash Player 10 or later plug-in for Microsoft Internet Explorer must also be installed (in addition to any other version of the Flash plug-in that you may have installed for different Web browsers).
To get the latest version of Adobe Flash Player, go to www.adobe.com. Javascript must be enabled for the Microsoft Internet Explorer browser.
Managed Device Support
CCA manages the following switches, routers, access points, wireless LAN controllers, and IP video cameras.
Downloading Cisco Configuration Assistant
You can download Cisco Configuration Assistant from this site:
For information on installing, starting, and connecting to Cisco Configuration Assistant, see the at this site:
www.cisco.com/en/US/products/ps7287/prod_installation_guides_list.html
Available and Deferred CCA Versions
These CCA releases are available for download on Cisco.com:
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All other versions of CCA are deferred and are no longer available on Cisco.com.
Updating Cisco Configuration Assistant
We strongly recommend that you upgrade to the latest version of CCA in order to take advantage of new features and resolved issues.
You can use the automated Application Updates feature to update Cisco Configuration Assistant to a later release in the language that you are using. Follow these steps:
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NOTE Cisco Configuration Assistant 1.x installations cannot be updated to version 2.0 and later using the Application Update process. You must download Cisco Configuration Assistant from Cisco.com (www.cisco.com/go/configassist) and install it manually.
Cisco UC500 Software Packs
Cisco UC500 Software Packs are large zip files that contain all necessary files for the Cisco UC500 Series platform. Each zip file contains multiple TAR/archive files for the components of the UC500, including:
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Separate UC500 software package files are provided for the Model UC520, UC540, and UC560 platforms. You must download the correct file for your UC500 platform.
Two types of software packs are available:
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Downloading Cisco UC500 Software Packs
To download Cisco UC500 Software Packs, go to the following URL:
IP phone localization files and voice mail localization files are also available from this URL. A Cisco.com login is required.
Available Software Packs
These UC500 software packs are available for download:
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IP Phone Firmware Loads
Table 5 lists the firmware releases required for the IP Phones that Cisco Configuration Assistant manages.
Upgrading UC500 and Device Software
To upgrade software on the UC500 and other devices using CCA, choose Maintenance > Software Upgrade.
For instructions on how to upgrade software on Cisco UC500 Series platforms, see the CCA online help or the Cisco Configuration Assistant (CCA) Smart Business Communications System Administrator Guide, available on Cisco.com
Minimum Cisco IOS Releases and Device Firmware Versions
Table 6 lists the minimum software releases required for the devices that Cisco Configuration Assistant manages.
Limitations and Restrictions
These limitations and restrictions apply to the current release of Cisco Configuration Assistant:
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The issue is cosmetic and does not affect functionality. The user can still browse the entire file system and select a target directory or file.
Although the buttons are not visible, the user can position the mouse over the button to view its Tooltip text to identify the purpose of the button. The button works as expected when the user clicks on it.•
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Use the SA500 Security Appliance Configuration Utility on the device to configure the SA500 if software version 1.1.42 or earlier is installed.
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To work around this limitation, temporarily disable User Account Control (UAC) in Windows Vista, perform the operations, then re-enable UAC.
These are some of the drag-and-drop file operations that CCA supports:
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Since ESW500 Series firmware version 2.1.16 requires boot version 1.0.0.7 for 8-port ESW models and boot version 1.0.0.4 for 24-port and 48-port models, you may need to manually install or upgrade the boot code to ensure that the appropriate versions are used.
Upgrade the boot code first, then the firmware, change the active image, save the configuration, then reboot the ESW switch. In the ESW500 Series Configuration Utility, software upgrade options for ESW switches are located under Maintenance > File Management.
To download firmware and boot code files for ESW switches, go to www.cisco.com/go/esw500help, click the Resources tab, then click the Firmware link. A Cisco.com login is required.
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Resolution: 320*240
Max Frame Rate: 10 fps
Fixed Quality: Normal•
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For more information, see the release notes for the Cisco VPN Client and Cisco AnyConnect client.
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As a workaround, install the SDF package version 384, then upgrade to a later version.
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On a PC running the Microsoft Vista operating system, if you login with a username that has administrator privileges but does not have the username of Administrator or if you login with a username that does not have any administrator privileges, when you configure Click to Dial, you will encounter the following error:
Unable to get profile due to network or certificate issueNo workaround is available for an account without administrator privileges. The user must have administrator privileges in Vista in order for Click-to-Dial to work. For an account with administrator privileges: In Windows Explorer, go to the WebEx Connect client application (for example, C:\Program Files\WebEx\Connect), right-click on it, and choose Run as administrator. This launches the Connect client with the correct privileges to modify the registry for click-to-dial to work in Windows Vista.
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When you disable MoH for internal calls, Music on Hold for the external MoH port on the UC500 is also disabled.
To disable Music on Hold for internal calls using CCA:
1. Launch CCA and navigate to the Music on Hold configuration settings.
2. Uncheck these options: Enable external music on hold port and Enable music on hold for internal calls.
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The AP521G-PK9 SKU also does not support channel 14.For detailed information on supported reference designs, limitations and caveats for deployment of Cisco IP Phone SPA525G phones, see the Cisco SPA525G Wireless Deployment Guide for Cisco SBCS, available at www.cisco.com/go/sbcs-docs.
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Notes
The following notes apply to Cisco Configuration Assistant 2.0 and later:
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If they are not, Java displays the message Could not create Java Virtual machine, and the session ends. To overcome this problem, open the file C:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\startup\startup.properties (the default installation path), and modify this entry:
JVM_MAXIMUM_HEAP=1024mReplace 1024m with a lower setting that does not exceed the available RAM. There is no way to foresee what value will work. Try 512m, and lower it further if necessary.
This problem can occur on PCs with lesser specifications.
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Resolving Cisco Model 79xx Phone Upgrade Issues
After installing a UC500 software pack that contains version 8.5(3) phone firmware for Cisco Model 79xx IP phones, Model 79xx phones being upgraded from firmware versions prior to 8.5(2) may not register or may register but still be running an older version of the phone firmware. When the phone attempts to upgrade to 8.5(3), you may see the message "Auth Fail" displayed on the phone.
This is due to a known issue with Model 79xx IP phones (the issue is documented in the Cisco Unified IP Phone Release Notes for Firmware Release 8.5(3) (SCCP and SIP (www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html#wp57602).
For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or later, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later. The problem affects these CCA-supported phone models:
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Perform the procedure in this section to correct the problem by upgrading the phones to an intermediate load before upgrading them to version 8.5(3) firmware.
Before You Begin—Download the 8.5(2) Phone Firmware
Download the 8.5(2) phone firmware .zip file for each model phone that must be upgraded. This is the intermediate load that will be used.
IMPORTANT You must download the 8.5(2) version of the phone firmware. The 8.5.2SR1 load cannot be used for this purpose.
To locate the 8.5(2) version of the SCCP (Skinny Client Control Protocol) version of the firmware for the desired phone models, follow these steps.
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Upgrading the Phone Firmware
Perform these steps to upgrade the affected Model 79xx phones with version 8.5(2) firmware as an intermediate step and then upgrade them to version 8.5(3) firmware.
IMPORTANT The embedded TFTP server in CCA is used for drag-and-drop file uploads. Before performing the upgrade, disable any third-party TFTP services running on your PC and check the firewall and network security settings on your PC to make sure that TFTP packets can be transmitted between your PC and the UC500.
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Do not change the .zip file name or unzip the file.3.
CCA extracts the files from the .zip archive and copies them to a temporary directory on the UC500 flash. If there are any TFTP and load configurations for 8.5(3), these are replaced with the intermediate 8.5(2) load and files.
The Phone Firmware Update dialog shows the progress of the upload. Once the files are copied to the flash, CCA displays the following message:
"Disconnect all Cisco Model <Model_Number> IP phones, and then reconnect them. Wait until the phone firmware upgrade completes, then click OK to continue."4.
IMPORTANT Do not click OK until all of the affected phones have upgraded their firmware and re-registered. The upgrade takes at least 10 - 11 minutes and the phones will restart. To verify that the interim load has been installed, press the settings button on the phone and navigate to Settings > Status > Firmware Versions > Load File. The interim load filename is SCCP45.8-5.2S.
After the interim upgrade completes, CCA removes the interim 8.5(2) TFTP and load commands, replaces them with the 8.5(3) TFTP and load commands, and then issues a reload/reset command to the phones to load the 8.5(3) firmware.
Once the final reload and reset completes, the phones will be upgraded to the 8.5(3) firmware and re-register with the UC500.5.
Cisco SBCS Features Supported Within CCA
The Cisco Smart Business Communications System Feature Reference Guide provides guidance to partners on the features that can be configured using the latest releases of CCA. The information is categorized by Voice, Switching, Wireless, and Security.
This guide is available on the Resources tab on the main Cisco Smart Business Communications product page (www.cisco.com/go/sbcs). From within CCA, you can choose Partner Connection > SBCS Feature Guide to access the guide.
Open Caveats
This section describes the open caveats that could create unexpected activity in this software release.
IMPORTANT Some workarounds may require IOS command-line interface (CLI) configuration. The CLI configuration provided is not guaranteed to be compatible with future versions of CCA or UC500 software packages.
Table 7 Open Caveats in Cisco Configuration Assistant 2.2(6) and earlier
CSCti42154
UC500 reboots during multi-party conference configuration
Symptom Under certain circumstances, the UC500 may restart unexpectedly when using CCA, due to an IOS crash. The problem is rare and occurs very intermittently. The problem has been observed when the CCA user enables and applies multi-party conferencing, then immediately modifies Join and Leave Tone Settings for multi-party conferencing using CCA.
The problem is likely due to an internal timing issue in IOS that is related to use of the
restart allcommand by CCA when applying voice configuration.When the UC500 restarts, all configuration changes since the last Save are lost.
Workaround
CSCti46129
Broadcast SSID cannot be saved for more than one SSID on wireless screen
Symptom The WLANs (SSIDs) window under Configure > Wireless does not allow broadcast to be enabled on both voice and data SSIDs. However, this can be configured using the Wireless Setup Wizard. The issue occurs only on the UC540W internal access point.
If the Wireless Setup Wizard is used to configure data and voice SSIDs on the UC540W SSIDs with broadcast enabled on both SSIDs, and you subsequently attempt to make changes in the WLANs (SSIDs) window (Configure > Wireless > WLANs (SSIDs), the error message "Broadcast SSID already exists" is displayed when you try to make configuration changes to the SSIDs. You cannot save any changes until you disable broadcast on one of the SSIDs. In expert mode, CCA allows only one SSID to have broadcast enabled.
Workaround
CSCti45886
User Extensions tab: Overlay with CO LINE does not configure port to be CO LINE
Symptom When FXO lines are mapped to Overlay phone buttons on the User Extensions tab in the Voice window, incoming calls from the FXO line do not ring the phone. This is because the underlying FXO port is not configured as a CO_LINE.
Workaround
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After performing these steps, incoming calls on the CO Line will ring the Overlay buttons on the phones.
CSCtd35407
Smartports shows an incorrect UC560-BRI-K9 unit (FXS ports in wrong location)
Symptom For UC560-BRI-K9 unit, the front panel view of the UC 560 shown in the Smartports window shows the FXS ports in the wrong location.
Workaround
CSCti43610
SR520 crashes after applying IPS configuration
Symptom SR520 crashes after configuring IPS with CCA when the sigv5-SDM- S414.zip signature file is used.
Workaround
CSCti42203
SR520-T1: Change to LAN1 IP is saved in LAN0 IP instead
Symptom In the default configuration for the SR520, LAN0 (FastEthernet 0/0) is assigned to data pool 192.168.75.0 and LAN1 (FastEthernet0/1) has no IP address.
When the user launches the IP Address window in CCA, assigns an IP address to the LAN1 (FastEthernet 0/1) interface, and applies the configuration, CCA changes the IP address of the default DHCP pool named "data," (the default DHCP pool on the SR520-T1) and assigns it to LAN0 (FastEthernet 0/0) instead of creating a new DHCP pool and assigning it to LAN1 (FastEthernet 0/1).
Workaround
CSCti40014
To and From display for dialable intercoms on the phone is reversed (CME issue)
Symptom The To and From labels displayed for dialable intercoms on the phone are reversed.
Workaround
CSCti34129
CCA does not enable the radio on AP541 initial configuration
Symptom The radio on the AP541N access point is disabled by default. When CCA sends the initial Wireless SSID configuration to the AP541N, it should enable the radio, but it does not.
Workaround
CSCti25943
VPN address pool should different from remote local LAN
Symptom When configuring VPN server on an SR520-T1, CCA recommends the 192.168.75.128 to 192.168.75.137 address range for the VPN remote IP address. If a remote teleworker router is using 192.168.75.0 as VLAN1, and you chose to use 192.168.75.128 to192.168.75.137 for the VPN remote IP address range in the VPN server, then the remote teleworker router cannot assign an address from the 192.168.75.128 - 192.168.75.137 range to the loopback interface. The VPN address pool should be different from the remote teleworker VLAN1 IP address subnet, and CCA should not recommend 192.168.75.128 - 192.168.75.137 for VPN remote IP range.
This issue occurs on SR520-T1 secure routers only. It does not occur on non-T1 SR500 SKUs.
Workaround
CSCti25821
Anyconnect 2.5 does not work with the SR520-T1 SSL VPN sever
Symptom A SR520-T1 running SSL-VPN sever with version 2.5 of the Anyconnect client (anyconnect-win-2.5.0217-k9.pkg) cannot connect to the SSL VPN server due to a certification error.
Workaround
CSCtg50723
SIP Trunk: Support individual DIDs for diversion header on SIP trunks
Symptom When the UC500 is using SIP trunks for PSTN access and there are hairpin calls from the PSTN to the UC500 and back out to the PSTN, the diversion header for forwarded calls on SIP INVITE from the UC500 only has the main number DID.
Workaround
CSCth16403
Need call hold audible alert notifications on CCA via the hold-alert CLI
Symptom CCA lacks support for the "hold-alert" ephone-dn configuration command. This command is used to set an audible alert notification on a Cisco Unified IP phone to remind the phone user that a call is on hold.
Workaround
hold-alertcommand via the CLI interface. This defect has no negative effects on call routing and does not hinder the performance of the voice gateway in any way.CSCth20597
Intercom: Label modifications do not take effect
Symptom When a one-to-one intercom label is modified in CCA, it does not take effect after the change has applied. The default label "Intercom" is always displayed.
Workaround
CSCth33708
CO Line: CO Line appears in Extension list in error
Symptom CCA allows you to assign the same CO line to two different buttons on the same phone when one button is an overlay. The issue is seen when you perform these steps:
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You should not configure the same extension or CO Line on more than one button on the same phone, even if CCA allows you to do so. The issue is not specific to overlays.
CSCth60053
Unable to create maximum number of Basic ACD hunt groups or other hunt groups due to mailbox issue
Symptom After creating the maximum number of users and blast groups, with personal mailboxes created for each user, CCA displays a "mailbox capacity reached "error if you then attempt to create the maximum number of Basic ACD hunt groups and services or other hunt groups because it cannot create GDM mailboxes for the groups. The Voicemail window, however, still shows that the required mailbox space is available.
Workaround
CSCti22630
Reset to factory defaults has issues when an ESW500 switch and UC500 are both present at the customer site
Symptom If both a UC500 and ESW500 Series switch are present in the customer site and both are selected for factory reset, CCA prompts you to reconnect after restoring factory defaults on the ESW500 switch. However, the UC500 reset to factory defaults has already started. A dialog then appears that asks you whether you want to perform CUE diagnostics to verify that the voicemail system is working normally or ignore the warning and continue. Exceptions are also seen in the console output.
Workaround
If you see this dialog, click Yes to run the CUE diagnostics tool and verify that the voicemail system is operating normally before continuing. Ignoring the warning may result in system instability.
CSCti00825
Multi-site IPSec / EZVPN cannot both be running at the same time
Symptom When both EasyVPN server and MultiSite VPN are configured on the same router/interface, the EZVPN IKE session does not get established. As a result, the EasyVPN client (SR500) cannot communicate with the server site via the tunnel.
Workaround
To correct the problem, you must use CLI to replace the wild card address (0.0.0.0 0.0.0.0) with its valid peer address.
For example,
crypto isakmp key key-string address 0.0.0.0 0.0.0.0should be changed tocrypto isakmp key key-string address<peer address>.CSCti01448
Software Upgrade: Progress Details window shows no entry
Symptom Software upgrade window progress bar sometimes does not show the upgrade tasks and status. The issue occurs when you choose Software Upgrade, uncheck auto disk cleanup, select three or more phone loads, and choose Yes to skip copying the IOS image and continue with the upgrade.
Workaround
CSCti06241
CUE reset fails if Reset to Factory Defaults is started immediately after CCA is launched
Symptom When using CCA 2.2(5), CUE reset fails if a Reset to Factory Defaults is initiated on the UC500 immediately after CCA is launched and before voice data has finished loading.
Workaround
CSCti07974
Validation missing while configuring user extension
Symptom On the User Extension tab in the Voice window, CCA allows you to configure extensions with the wrong number of digits.
Workaround
CSCti18063
Error in GUI and exception in console when a static route is configured with an invalid value
Symptom When invalid values are entered and applied in the Static Routes window, exceptions are shown in the console and the error bar in the CCA GUI lists the errors without descriptions.
Workaround
CSCth33595
CO Line: Invalid extensions are shown in Select Extensions in a scenario
Symptom When an extension is changed, CCA issues a
no ephone-dn commandto clean up data on that ephone-dn and recreate an ephone-dn with the same tag and extension number. CCA then creates a new ephone-dn with the new, modified extension. The Overlay dialog is not aware of this change, so it still references the original ephone- dn tag. As a result, the Overlay button still has the old extension assigned.Workaround
CSCti00144
SR520-T1: issues in Topology when SR520-T1 is added to customer site from Topology
Symptom CCA takes more than 2 or 3 minutes to re-display the Topology view after an SR520-T1 is added to a customer site from the Topology view. Also, the connected phones are not being displayed in the Topology view after running the SR520-T1 Configuration Utility.
This issue occurs only when a SR520-T1 is added to an existing customer site from the Topology view.
Workaround
CSCth75195
Apply does not work while modifying CFNA/CFB to numbers other than Voicemail or None
Symptom In the Voice window, when you select a configured user and set Call Forward No Answer or Call Forward Busy to a value other than Voicemail or None, the Apply button is not enabled.
Workaround
CSCth93111
System: Unclear how to remove Telephony System Message
Symptom On the System tab in the Voice window, if System Message contains only whitespace, no configuration is sent. Even if the text is changed so that a "no" command is sent to the router, the message defaults to "Cisco Unified CME."
Workaround
CSCtg51253
Application Update: If User Account Control is enabled, CCA does not automatically restart after the update.
Symptom On PCs running Microsoft Windows Vista, if User Account Control (UAC) is enabled and you use the CCA application update feature to upgrade to a newer version, CCA does not automatically restart after the update. The message "Another instance of Cisco Configuration Assistant is already running" is displayed.
Workaround
CSCtg15047
CSCtg15175Smartports: Shows UC560 BRI ports in the wrong place
Smartports: Missing UC520 T1 port label and AL, LP, and CD indicatorsSymptom Missing or inaccurate labels for status indicators and ports incorrectly positioned in the Smartports window.
Workaround
CSCtf35133
License Management: Expand auto-registration range when license is installed
Symptom Auto registration failure for more than 16 phones on UC560. Only the first 10 phones are registered and are assigned an extension.
Workaround
auto assign 10 to 19undertelephony-serviceto the maximum license count installed.CSCtf64463
CCA application update Restart button does not work
Symptom Nothing happens when you click the Restart button after using the automated Application Update feature in CCA (System > Application Updates) to install a newer version of CCA.
Workaround
UC520 Defective Flash
CSCtd89799, CSCtd70142
UC520 crashes with checksum error after software upgrade
Symptom UC520 does not boot after software upgrade and crashes with a checksum error. The UC520 goes into rommon mode and console port access is locked. This problem can occur due to a defective compact flash. This issue affects Model UC520 platforms only.
Workaround
The following compact flash part were found to be defective:
Serial number: STI J11B207243104605
Cisco part number:
16-2651-02 CCE128JCGS1MA03H CISCO-01186-575CBH 070831 - FL1-001Serial number: STI J11e107073054220
Cisco part number:
16-2651-02 CCD128JCGS1MA03H CIS00-01186-575CBH 070313 - FL1-006Serial number: STI J183607073055821
Cisco part number:
16-2651-02 CCD128JCGS1MA03H CIS00-01186-575CBH 070313 - FL1-006CSCte02181
WLANs: SPA525G phones fail to sync with access point (AP) in the network
Symptom SPA525G phones with Wi-Fi enabled are not associating automatically with the corresponding access point. The SPA525G phones fail to automatically sync with the AP521 or AP541N in a network when the SSID on the AP521 or AP541N is changed via CCA.
Workaround
CSCte99064
Telephony Setup Wizard: Four digit extensions work, but subsequent phones get 3 digits
Symptom The UC540 is configured with 4-digit extensions using the Telephony Setup wizard in CCA, which works correctly. However, when you add a new phone to the network, it automatically receives a 3-digit extension number instead of a 4-digit extension number.
Workaround
CSCte15422
PVC2300 camera disappears from CCA Topology view when video is used on SPA525G phone
Workaround
CSCta50365
CCA stops responding with a stack overflow error caused by ephone-dn for virtual mailbox
Symptom The voice dialog under Telephony hangs upon launch. CA requires ephone- dn(s) to be mapped to an ephone. If a user configures ephone-dn(s) for virtual mailboxes, CCA may stop responding when the Telephony > Voice > User Extensions tab is launched.
Workaround
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ephone xx
mac-address 0001.0001.0001
type 7960
button 1:42 2:43 3:44 4:45
description Dummy Phone4.
CSCta92297
ephone-dn must be in B-ACD hunt-group list if OOB intercom configuration is detected
Symptom If the configuration on a UC500 is modified using the CLI to include intercom ephone-dn in the overlay assigned to the 1st button. This causes the ephone-dn to not appear as an available member on the drop-down menu for B-ACD hunt groups (nor the User Extensions tab). If CCA detects this out-of-band (OOB) configuration with the primary line having overlay with intercom, it should still display the ephone-dn and allow it to appear on the B-ACD hunt group and call blast drop-down menus as well as the User Extensions tab.
CCA has a limitation whereby an intercom on the 1st button is NOT supported, while an Overlay on the 1st button is supported. As a result of this restriction, the configuration described above is an OOB configuration that was implemented via the CLI.
Workaround
CSCta94933
Need to be able to use a loopback IP address as source IP for XO SIP Trunk
Symptom XO SIP trunk requires the ability to specify source IP address for SIP and RTP packets on UC500.
Workaround
CSCtd57428
SPA50x phones with expansion module option shows wrong icon in the Voice window
Problem:
Workaround
CSCtb45541
Multiple call forwards (CFwdALL) followed by rollover to voice mail not working
Symptom Assume the following call flow:
PSTN phone -> SIP trunk -> Phone A with CFwdALL to Phone B -> Rollover to voice mail
In this scenario, the PSTN phone continues to ring, and never rolls over to voice mail. Phone B disconnects after 10 seconds (as expected for rollover to voice mail), but the PSTN phone keeps ringing.
Workaround
CSCtd14782
Topology View: Cisco AP541N wireless AP only shows up to four (4) CDP client devices
Symptom A Cisco AP541N with version 1.8.0 firmware only accepts up to four (4) CDP clients. As a result, some wireless devices associated to AP541N are not displayed in the CCA Topology View.
Workaround
CSCtc84421
Phone VPN Setup Wizard: Display Password as Plain Text checkbox does not work
Symptom When configuring passwords in the Phone VPN Setup Wizard, passwords are always displayed as plain text even when the Display Password as Plain Text checkbox is disabled (unchecked).
Workaround
CSCtd12772
Software Upgrade: Upgrading IOS Using TFTP Mode fails
Symptom When performing an IOS-only software upgrade with Remote TFTP Server selected as the Mode in the Upgrade Settings window, the upgrade fails with the error "Invalid/incompatible IOS image."
Workaround
CSCtb04726
CCA might not configure the UC500 correctly when several UC500s are in the same customer site
Symptom CCA might not configure the UC500 correctly if there are multiple UC500s in the same customer site (multisite deployment scenario). These issues have been seen:
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Other issues might be encountered in addition to the ones listed above.
Workaround
CSCtb61264
When Maximum Calls is set to 4, the fourth call does not go through
Symptom After configuring call admission control (CAC) by setting Maximum Calls to 4, make 4 voice calls. The fourth call to the PSTN gets a fast busy tone and does not go through.
Workaround
CSCtb59808
When applying voice configuration, CLI Postview window pops up for system message
Symptom If CLI Postview is enabled, the CLI Postview window appears while voice configuration is being applied and displays a system message (telephony-service system message siteX") before the Apply completes.
Workaround
CSCtb62009
Upgrading the image to router, task bar shows CUE information
Symptom When performing an IOS image-only upgrade, CUE information is incorrectly displayed in the Details section of the Software Upgrade window during the upgrade.
Workaround
CSCta56686
Opening multiple voice windows in quick succession can cause exceptions
Symptom Exception errors are displayed if several voice windows are opened quickly, one after another.
Workaround
CSCta95873
Call Forward set to None by default for imported users
Symptom When user and phone data is imported from a .csv file from the User Extensions tab in the Voice window, the default value that is used for Call Forward Busy (CFB) and Call Forward No Answer (CFNA) is None. The correct default setting for CFB and CFNA is Voicemail.
Workaround
CSCta79156
CFNA and CFB are set to None by default (occurs intermittently)
Symptom When adding users and phones on the User Extensions tab in the Voice window, Call Forward Busy (CFB) and Call Forward No Answer are sometimes set to None as the default value. The problem occurs intermittently. The correct default setting for CFB and CFNA is Voicemail.
Workaround
CSCtb59571
User screen does not show PSTN number configured for user's extension
Symptom The PSTN Number field on the User Extensions tab in the Voice window is empty, even though Direct Dial to User Extension is configured for that extension on the Direct Dialing tab in the Incoming Dial Plan window.
Workaround
CSCsz99663
VLAN conflict error incorrectly displayed when a VLAN is created with a special character in the name
Symptom A VLAN conflict error message is incorrectly displayed if you create a VLAN with a name that includes a special character. The following special characters cause the error: pound sign (#), plus sign (+), and forward slash (/).
Workaround
CSCsz72909
Unable to Configure CUE time from CCA; WebEx PhoneConnect meeting alert delivery is delayed
Symptom Cisco Webex PhoneConnect applications alerts are sent at the wrong time, and can be several hours off. This can occur if the NTP server on the UC500 is not correctly configured on the CUE to sync up with the CME NTP server. Currently Cisco Configuration Assistant only configures the CME NTP server. It does not configure the NTP server on the CUE side.
Workaround
1.
2.
3.
CSCsz66385
Application Update from Cisco Configuration Assistant 1.x release to 2.0 must be done manually
Symptom Application Update does not work across major releases (for example, 1.x to 2.x). The installation must be performed manually.
Workaround
CSCsz66412
CCA shows only 48 users supported despite having a valid 64-user license
Symptom On a 64-user UC500 that is configured with the Telephony Setup Wizard, the Cisco Configuration Assistant application shows only 48 users are supported, despite having a valid 64-user license. In the configuration, the maximum number of supported
e-phones is incorrectly reverted to 56.Workaround
CSCsy73766
No warning message is displayed when user mailbox creation fails because storage limit is reached
Symptom If the voice mail storage limit has been reached and user voice mailbox creation fails, no warning message is displayed. The Mailboxes tab on the Voice Mail window also incorrectly lists the mailbox for the new user as Enabled.
Workaround
CSCsz03079
Incorrect configuration sent to device after changing the extension type on the User Extensions tab
Symptom On the User Extensions tab in the Voice window, when a user changes the Button Type for an extension from Shared to Normal but does not change the extension number, the huntstop channel Cisco IOS command is not removed from the associated ephone-dn.
Workaround
CSCsz45825
Single Number Reach: SNR configuration window should list only one user for shared line
Symptom All users sharing a DN are displayed in Single Number Reach configuration window.
Workaround
CSCsz50739
Single Number Reach: Extension types are not validated on the SNR Configuration window
Symptom All extension types are listed in the SNR Configuration window. However, not all extension types can be configured for SNR.
Workaround
CSCsz59360
Port Settings window shows phones are half-duplex, but ESW switch shows full-duplex
Symptom The switch port runtime status in CCA is not consistent with the actual switch port settings on the ESW500 Series switch. CCA reports that all switch ports are set for half-duplex.
Workaround
CSCsz29268
WebEx PhoneConnect: Locale change not picked up unless admin enters WebEx PhoneConnect application screen
Symptom The user changes the CME locale after having configured WebEx PhoneConnect and the phone does not pick up the new language. This occurs only if the WebEx PhoneConnect configuration windows in Cisco Configuration Assistant are not accessed after the CME locale is changed.
Workaround
Alternatively, after having set up PhoneConnect users and changed the CME locale, if WebEx PhoneConnect screens on user phones do not have the new language, do the following:
1.
2.
3.
If the new language does not appear on the phones after performing the above actions, then do the following.
1.
2.
3.
CSCsx62251
WebEx PhoneConnect: Join before meeting start option is only available to host, not attendee.
Symptom When scheduling a non-audio WebEx Meeting Pro with an option to let attendees join x minutes before start time, alerts with the Call button x minutes before the start time are only sent to the host. Alerts for the attendees do not display a Call button until the meeting start time.
Workaround
CSCsx20742
WebEx PhoneConnect: Intermittently phones can not dial into meeting.
Symptom Intermittently, phone users are unable to have PhoneConnect auto-dial into the meeting. After the Call button is pressed, the phone remains on the dialing screen, and no audio is heard.
Workaround
CSCsx10880
WebEx PhoneConnect: Alternate host and host cannot both join meeting.
Symptom If a user creates a meeting with an alternate host, then the host and the alternate host cannot both join the meeting. The first host to join the meeting is granted host privileges and the other host cannot join the meeting.
Workaround
CSCsz50873
WebEx PhoneConnect: XML parser error when viewing meeting attendees
Symptom When a WebEx meeting title has special characters, an XML parser error is displayed on IP phones when viewing the attendees.
Workaround
N/A
DID not registered when Service Provider SIP trunk configuration is loaded from different PCs
Symptom A DID is not registered when Service Provider SIP trunk configuration is loaded to the UC500 from two different devices (for example, from two PCs).
Workaround
CSCsu45838
Dial Plan: Outgoing Numbers do not properly show out-of-band permissions
Symptom For Outgoing Numbers configured on from Dial Plan tab in the Voice window, permissions may be blank or upon selection of the Permissions field, the current value is lost. This can occur if the Permissions value is not supported—that is, it does not map to one of the following categories:
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•
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•
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•
Workaround
For any Outgoing Number with a permission not supported or configured by Cisco Cisco Configuration Assistant, use caution when making modifications and do not click the Permissions field.
Outgoing Number Permissions map to the following CLI:
dial-peer voice<tag>pots
corlist outgoing<corlist name>For any out-of-band configuration, Cisco Configuration Assistant typically displays the value as greyed out (disabled) and does not allow further modification.
CSCsv62730
Dial Plan: Incoming dial plan does not handle swapping of AA numbers
Symptom When there are two Auto-Attendants configured as destinations for Many- to-One dial plans, and the pilot numbers of the two Auto-Attendants are swapped, both Many-to-One dial plans are configured with the same Auto-Attendant as the destination.
Workaround
For example, if the AA1 number is 600 and the AA2 number is 601, instead of swapping the numbers in one Apply or OK operation, set AA1 to some other number, for example, "700," set AA2 to 600, and click Apply or OK. To complete the swap, set AA1 to 601 and click Apply or OK.
CSCsw65601
IPS: Modify label in error message area
CCA does not give further detailed error message for invalid public key.
Symptom When the public key submitted for IPS (Intrusion Prevention System) is invalid, the error message area at the top of the screen displays the message, "Click on red items to show further details," but no details are shown ("Invalid public key" should be displayed for the label).
Workaround
CSCsw90152
CCA shows flash space available = -1 when there is a flash error on the UC520
Symptom When there is an issue with UC520 flash, the Cisco Configuration Assistant Software Upgrade window shows available space on flash as -1. This issue typically occurs during when a software package is downgraded to a prior version.
Workaround
show flash:ordir flash:command to see if the flash is OK.CSCsw89917
CCA only displays the first DCHP pool exclusion when multiple exclusions are configured
Symptom CCA only displays the first DHCP pool exclusion for multiple exclusion configuration. DHCP pools are not able to follow multiple exclusions. For example, if the following exclusions are configured using Configure > Routing > DHCP Server, DHCP Exclusions tab:
192.168.2.1 - 192.168.2.39
192.168.2.60 - 192.168.2.65
192.168.2.245 - 192.168.2.254
Only the first DHCP pool 192.168.2.40 through 192.168.2.59 is displayed. 192.168.2.66 through 192.168.2.244 should also be listed as a valid DHCP pool, but is not.
Workaround
CSCsw91364
CCA Device Setup Wizard - VLAN 1 Address change problem
Symptom The following issues are seen when the Device Setup Wizard is re-run after the initial setup to change the VLAN 1 IP address:
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•
Workaround
CSCsw87298
Dial Plan - interdigit timeout, CCA cannot read the default timeout 10
Symptom CCA cannot read the default interdigit timeout 10. If user configure 10 seconds of interdigit timeout value from CCA Dial Plan tab, CCA will show default 5 seconds on the GUI, even though 10 seconds is configured on the router.
Workaround
CSCsw92347
Dial Plan - CCA cannot read back access code for emergency # if trunk list none
Symptom Access code for Emergency number will not be read back by CCA if the there is no trunk (T1/E1, BRI, FXO or SIP) associated with the emergency number (that is, None is selected for the trunk list for the emergency number).
Workaround
CSCsu44759
CCA should warn the user or remove Firewall from VLAN 100 when it is unchecked.
Symptom The firewall settings on the VLAN 100 and loopback 0 interfaces are not removed when invoking Cisco Configuration Assistant on a Cisco UC520 with a default firewall configuration. Note: VLAN 100 is used as the voice vlan and loopback 0 is used for tftp source-interface and sccp.
Workaround
CSCsi84426
Cisco Configuration Assistant error message for the access point reload failure
Symptom After you upgrade the software of an autonomous access point, the device cannot be reloaded if it receives a new IP address from DHCP.
Workaround
CSCsj75176
Mandatory for the user to remove or change the default credential
Symptom The 800 Series routers and the UC500 are shipped with a default configuration that contains default user credentials (cisco/cisco). Cisco Configuration Assistant does not force you to change these default credentials after the initial configuration, therefore leaving a potential security hole in a production network.
Workaround
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CSCsl22571
SIP trunk error message should request mandatory fields
Symptom If you do not enter values for the mandatory SIP trunk fields, Cisco Configuration Assistant displays the message "please correct errors marked in red." The message should be "Fields marked in red are mandatory."
Workaround
CSCsl65972
SIP Trunk: Service provider drop-down menu should not include AT&T and Cbeyond
Symptom Outgoing Dial Plan is not compatible with the SIP Trunk Service Provider selected.
•
•
This is a usability issue; it does not impact functionality.
Workaround
CSCsm17687
Active conferences dropped and ad-hoc hardware configuration delete fails on configuration of AT&T SIP Trunks
Symptom Active ad-hoc conferencing might be terminated while configuring other features, such as AT&T SIP Trunk. Also, the hardware-based ad-hoc conferencing configuration might not be deleted after switching to software conferencing (3 or fewer participants).
Workaround
CSCtj70646
TSW: Default access code for external calls is "0" (zero)
Symptom On the Define Internal Dialing page, the default access code for external calls is set to "0" when United States is selected as the region.
Workaround
CSCtj62295
TSW: Holidays provisioned in TSW are not added to night service schedule
Symptom When a holiday is added, that day will automatically be added to the night service schedule so that the night service feature can be activated for that day. However, for the holidays that are added in TSW, they are not being added to the night service schedule when the configuration is applied.
Workaround
Resolved Caveats in CCA 2.2(6)
This section describes the resolved caveats for the current release.
Cisco Small Business Support Community
The Cisco Small Business Support Community site provides resources to assist VARs and Partners with design, implementation, and maintenance for Cisco SBCS platforms. To access the Cisco Small Business Support Community, point your web browser to the following URL:
www.cisco.com/go/smallbizsupport
Documentation for Cisco Configuration Assistant
The following documentation is provided for Cisco Configuration Assistant:
•
The administration guide is also available in PDF format through the online help system in CCA.
•
•
To access documentation for Cisco Configuration Assistant on Cisco.com, visit the following URL:
www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html
Where to Go From Here
Cisco provides a wide range of resources to help you and your customer obtain the full benefits of Cisco Configuration Assistant.
Cisco Configuration Assistant
Product PageCisco Configuration Assistant Technical Documentation
www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html
Cisco Small Business Support Community
Cisco Small Business Support and Resources
Phone Support Contacts
www.cisco.com/en/US/support/tsd_cisco_small_business _support_center_contacts.html
Cisco Small Business Firmware Downloads
www.cisco.com/go/smallbizfirmware
Select a link to download firmware for Cisco Small Business Products. No login is required.
Downloads for all other Cisco Small Business products, including Network Storage Systems, are available in the Download area on Cisco.com at www.cisco.com/go/software (registration/login required).
Cisco UC500 software packages and localization files
(Cisco.com Login Required)Cisco Smart Business Communications System
Cisco Unified Communications 500 Series
Cisco SPA500 Series IP Phone
Cisco SPA300 Series IP Phones
www.cisco.com/en/US/products/ps10998/tsd_products_support_series_home.html
Cisco Unified IP Phones 7900 Series
Cisco AP541N Access Point
Cisco SA500 Security Appliance
Cisco ESW500 Series Switches
Cisco PVC2300 (Audio/PoE) and WVC2300 (Audio/Wireless-G) Business Internet Video Cameras
Cisco Secure Router SR500 Series
Open Source License Notices
The Open Source LIcense Notice for CCA 2.2(6) is available on the CCA Software Download page on Cisco.com.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
© 2010 Cisco Systems, Inc. All rights reserved.
Document Number: OL-23482-01
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