- Overview of Dial Interfaces, Controllers, and Lines
- Configuring Asynchronous Lines and Interfaces
- Asynchronous Call Queueing by Role
- Configuring Asynchronous Serial Traffic Over UDP
- Configuring and Managing Integrated Modems
- 1- and 2-Port V.90 Modem WICs for Cisco 2600 and Cisco 3600 Series Multiservice Platforms
- Call Tracker show Commands Extensions
- Cisco NM-8AM-V2 and NM-16AM-V2 Analog Modem Network Modules with V.92
- MICA and NextPort Modem Tech-Support Command Additions
- PIAFS Wireless Data Protocol Version 2.1 for Cisco MICA Modems
- V.92 and V.44 Support for Digital Modems
- V.92 Modem on Hold for Cisco AS5300 and Cisco AS5800 Universal Access Servers
- V.92 Modem on Hold for Cisco AS5350, Cisco AS5400, and Cisco AS5850 Universal Gateways and Cisco AS5800 Universal Access Servers
- V.92 Quick Connect for Cisco AS5300 and Cisco AS5800 Universal Access Servers
- V.92 Quick Connect for Cisco AS5350, Cisco AS5400, and Cisco AS5850 Universal Gateways and Cisco AS5800 Universal Access Servers
- V.92 Reporting Using RADIUS Attribute v.92-info
- Configuring and Managing Cisco Access Servers and Dial Shelves
- Configuring and Managing External Modems
- Modem Signal and Line States
- Creating and Using Modem Chat Scripts
- Cisco Modem User Interface
- Modem Script and System Script Support in Large-Scale Dial-Out
- Leased and Switched BRI Interface for ETSI NET3
- ISDN BCAC and Round-Robin Channel Selection Enhancements
- Configuring Virtual Asynchronous Traffic over ISDN
- Configuring Modem Use over ISDN BRI
- Configuring X.25 on ISDN
- Configuring X.25 on ISDN Using AO/DI
- Configuring ISDN on Cisco 800 Series Routers
- Cisco IOS Software Feature Removal
- Configuring ISDN PRI
- Dialing Number Enhancement
- ISDN BCAC and Round-Robin Channel Selection Enhancements
- Configuring ISDN Special Signaling
- Configuring Network Side ISDN PRI Signaling, Trunking, and Switching
- Preparing to Configure DDR
- Configuring Legacy DDR Spokes
- Configuring Legacy DDR Hubs
- Configuring Peer-to-Peer DDR with Dialer Profiles
- Dialer Map VRF-Aware for an MPLS VPN
- Dialer Persistent
- PPPoE Client DDR Idle-Timer
- Redial Enhancements
- Rotating Through Dial Strings
- Configuring Dialer CEF
- CEF Support for Dialer Profiles on Cisco 7500 Routers
- Configuring Snapshot Routing
- Reliable Static Routing Backup Using Object Tracking
- Configuring Dial Backup for Serial Lines
- Configuring Dial Backup Using Dialer Watch
- Dialer Watch Connect Delay
- VRF Aware Dialer Watch
- Configuring Dial Backup with Dialer Profiles
- ISDN Backup in MPLS Core
- Configuring Cisco Easy IP ..
- Configuring Virtual Template Interfaces
- Multiclass Multilink PPP
- Configuring Asynchronous Callback
- Configuring PPP Callback
- Configuring ISDN Caller ID Callback
- Configuring BACP
- Configuring an IP Local Pools Holdback Timer
- Configuring per-User Configuration
- Configuring Resource Pool Management
- Configuring Wholesale Dial Performance Optimization
- Large-Scale Dial-Out
- Dial-Out DS0 Level Trunk Group
- L2TP Large-Scale Dial-Out
- L2TP Large-Scale Dial-Out per-User Attribute via AAA
- Modem Script and System Script Support in Large-Scale Dial-Out
- Large-Scale Dial-Out (LSDO) VRF Aware
- Peer Pool Backup
- Dial Networking Business Applications
- Enterprise Dial Scenarios and Configurations
- Telco and ISP Typical Dial Scenarios and Configurations
- Modem Initialization Strings
MICA and NextPort Modem Tech-Support Command Additions
This document describes the Asynchronous Line Monitoring feature and includes the following sections:
Feature Overview
When information was required to troubleshoot a problem with modems in the field before these commands were introduced, customers were asked to send the output of a number of Cisco IOS EXEC commands. Collecting this data is cumbersome for both customers and the engineers requesting the information. The show tech-support modem and show tech-support spe commands allow customers to collect an extensive report detailing modem functionality by entering a single command.
Benefits
The show tech-support modem and show tech-support spe commands are useful to the Cisco customer and Cisco customer support personnel alike. For example, when a quality assurance technician gathers troubleshooting information, rather than typing in a series of commands, the technician can simply add the output of the show tech-support modem and show tech-support spe command to his report. Development engineers can then have a consistent output for reference when troubleshooting problems.
Restrictions
The show tech-support modem and show tech-support spe commands are available on Cisco AS5300, AS5350, AS5400, AS5800, and AS5850 platforms that support the modem ISDN channel aggregation (MICA technologies) and NextPort service processing element (SPE) modems.
Related Documents
For more information about managing the Cisco MICA and SPE modems, refer to the following documents:
- Cisco IOS Dial Technologies Command Reference, Release 12.2
- Cisco IOS Dial Technologies Configuration Guide, Release 12.2. Refer to the chapter “Configuring and Managing Integrated Modems” in the part “Modem and Dial Shelf Configuration and Management.”
Supported Platforms
Determining Platform Support Through Cisco Feature Navigator
Cisco IOS software is packaged in feature sets that support specific platforms. To get updated information regarding platform support for this feature, access Cisco Feature Navigator. Cisco Feature Navigator dynamically updates the list of supported platforms as new platform support is added for the feature.
Cisco Feature Navigator is a web-based tool that enables you to quickly determine which Cisco IOS software images support a specific set of features and which features are supported in a specific Cisco IOS image. You can search by feature or release. Under the release section, you can compare releases side by side to display both the features unique to each software release and the features in common.
To access Cisco Feature Navigator, you must have an account on Cisco.com. If you have forgotten or lost your account information, send a blank e-mail to cco-locksmith@cisco.com. An automatic check will verify that your e-mail address is registered with Cisco.com. If the check is successful, account details with a new random password will be e-mailed to you. Qualified users can establish an account on Cisco.com by following the directions at http://www.cisco.com/register.
Cisco Feature Navigator is updated regularly when major Cisco IOS software releases and technology releases occur. For the most current information, go to the Cisco Feature Navigator home page at the following URL:
Supported Standards, MIBs, and RFCs
To obtain lists of supported MIBs by platform and Cisco IOS release, and to download MIB modules, go to the Cisco MIB website on Cisco.com at the following URL:
http://www.cisco.com/public/sw-center/netmgmt/cmtk/mibs.shtml
Configuration Tasks
No configuration is required to create a modem functionality report. The tasks to start the modem reports are described in the following sections:
Using the show tech-support Modem EXEC Commands
To start the modem and SPE reports, use the following EXEC commands:
Creating a Modem Report
To create a modem functionality report for MICA and SPE modems, use the following EXEC commands:
- To run a basic modem functionality report, enter the show tech-support modem (MICA modems on a Cisco AS5300 or AS5800) or show tech-support spe commands (SPE modems on Cisco AS5350, AS5400, AS5800, and AS5850) at the privileged EXEC prompt. Table 1 lists the commands that are run by this command, in the order run.
- To run the more detailed modem functionality report, enter the show tech-support modem detail (MICA modems on a Cisco AS5300 or AS5800) or show tech-support spe detail command (SPE modems on Cisco AS5350, AS5400, AS5800, and AS5850) at the privileged EXEC prompt. Table 1 lists the commands that are run by this command, in the order run.
Configuration Examples
The reports displayed by the show tech-support modem and show tech-support spe commands are the successive output of many commands. The reports take some time to run and, when captured in a buffer, can be over 100 pages in length. A truncated example is provided in this section to show the extent of the information provided by these reports; however, providing a sample report for each of these commands would take too many pages to provide.
The following example shows partial output of the show tech-support modem command on a Cisco AS5300:
Command Reference
The following commands are introduced or modified in the feature or features documented in this module. For information about these commands, see the Cisco IOS Dial Technologies Command Reference at http://www.cisco.com/en/US/docs/ios/dial/command/reference/dia_book.html . For information about all Cisco IOS commands, go to the Command Lookup Tool at http://tools.cisco.com/Support/CLILookup or to the Cisco IOS Master Commands List.
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