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Updated:September 5, 2020
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document contains useful information about the details and logs, which you have to share with TAC for Cisco Unified Communications Manager (CUCM) Install Upgrade failure issues. Proactive, collection and uploads of the logs allow the Cisco Technical Support team to begin the investigation of your Service Request more quickly and efficiently.
What kind of logs and details to be collected and shared with TAC Service Request for Install Upgrade failure issues.
Information to Collect
Upgrade Failed Logs/Details
These details/logs are needed for analysis if the upgrade is failed.
Share the screenshot or upgrade error messages for the Upgrade failure.
Full CallManager version that you're upgrading to (10.5.X.XXXXX-X).
Collect these Logs from CLI of Publisher and from Upgrade failed node
show network cluster
utils diagnose test
show version active
show version inactive
utils core active list
utils dbreplication runtimestate
utils service list
utils system upgrade status
Collect these logs from CLI of upgrade failed node and get the files downloaded via SFTP.
file get install *
You can download the upgrade logs also via RTMT, navigate to Tools > Trace & Log Central > Collect Install Logs.
Install Failed Logs/Details
These additional details/logs are required for analysis if the new Installation or rebuild is failed.
Is it rebuild for the existing server or new node Install to the cluster?
You can provide error details which you received during the installation?
Refer to this document and share the dumped Install failure logs.