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Updated:December 10, 2018
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This article provides instructions on how to view the customization state on your Cisco 6800, 7800, and 8800 Series IP Phone with Multiplatform Firmware through the Graphical User Interface (GUI) and web-based utility.
6800 Series IP Phone with Multiplatform Firmware
7800 Series IP Phone with Multiplatform Firmware
8800 Series IP Phone with Multiplatform Firmware
The Remote Configuration (RC) feature allows automatically provisioning an IP Phone out of box or after factory reset, without having to physically configure the device. Once the RC download from the Enablement Data Orchestration System (EDOS) server completes, you will be able to view the customization state of the IP Phone on the Graphical User Interface (GUI) or the web-based utility.
Here are the prerequisites for Remote Configuration:
The Media Access Control (MAC) address of the device must be configured on the EDOS server with an associated profile. Generally this is done at the time of ordering the device.
RC will not be performed if Dynamic Host Configuration Protocol (DHCP) Options 66, 160, 159, 150, 60, 43, and 125 are provided with a configuration and that profile is downloaded successfully. This must not be configured for RC to start.
Device must be Internet connected and able to connect to EDOS server to download the profile.
Since the EDOS profile redirects the device to a provisioning server controlled by the service provider, this provisioning server must also be network accessible.
Here are the Different Device Auto Configuration Customization States:
When the IP Phone boots up first time after factory reset and is unconfigured, the Customization State is Open.
If DHCP options are available, RC is aborted and Customization State changes to Aborted.
Else, RC will attempt to download profile from EDOS server. Customization State will be Pending.
Once profile is downloaded, the Customization State is changed to Custom-Pending. The downloaded profile generally specifies a redirect URL for provision config and the device will attempt to download config from that URL. Normally, this URL is service provider URL.
If the redirect URL download from the provisioning server is successful, the Customization State is changed to Acquired.
If the RC state is in Pending or Custom-Pending and if the Profile Rule or any Proxy setting of the extension is configured, whether via the web-based utility or via config XML, RC stops and the Customization State is changed to Aborted.
When in Pending state and if the EDOS server does not have a profile when the provision file for device is requested, EDOS responds with an empty provision file and HTTP response 200 OK, and the IP Phone stops the RC process and Customization State becomes Unavailable.
If there was any other error while in Pending state, EDOS retries are made after delays of one, two, four minutes, and so on. The delay doubles for every subsequent retry, with maximum 24 hour delay. If the IP Phone is rebooted while in Pending state, the retry delay start again at one minute and the doubling of the retry delays again continues with a maximum of 24 hours.
If there was any error while in Custom-Pending state, then provision server retries are attempted with a frequency based on the parameter Resync_err_retry_delay in the profile previously downloaded from the EDOS server.
Aborted and Unavailable states indicate that RC attempts have stopped and will not be attempted again unless device is factory reset.
Acquired state means that RC has completed successfully meaning both EDOS Profile of the IP Phone and the redirect rule of the Provision Server were downloaded successfully. Like above, no further RC attempts will be made until the device is factory reset.
View Customization State
Through the Phone GUI
Step 1. Press the Applications button on your IP Phone.
Step 2. Choose Status using the Navigation cluster button.
Step 3. Choose Product information.
Step 4. Use the Navigation cluster button to scroll down to the Customization area. In this example, the current RC Customization state is Custom-Pending.
You should now have successfully viewed the Customization State on your Cisco 6800, 7800, and 8800 Series IP Phone with Multiplatform Firmware through the Phone GUI.
Through the Web-based Utility
Step 1. Access the web-based utility of your IP Phone then log in as Admin.
Note: To learn how to configure the password on your 7800 or 8800 Series Multiplatform Phone, click here.
Step 2. Click advanced.
Note: Available options may vary according to the exact model of your device. In this example, Cisco 8841 IP Phone is used.
Step 3. In the Info > Status tab, check the Product Information area. The RC Customization state is displayed in the Customization area. In this example, the current RC Customization state is Custom-Pending.
You should now have successfully viewed the Customization State on your Cisco 6800, 7800, and 8800 Series IP Phone with Multiplatform Firmware through the web-based utility.
To view other documentation, clink on the links provided below. These product pages include links for all articles for that series of phones.