PDF(142.7 KB) View with Adobe Reader on a variety of devices
ePub(215.5 KB) View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
Mobi (Kindle)(128.0 KB) View on Kindle device or Kindle app on multiple devices
Updated:February 20, 2020
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This article will show you the most common tasks, icons and buttons on your Cisco 7800 and 8800 Series IP Phones with Multiplatform Firmware.
Cisco IP Phone 7800 Series with Multiplatform Firmware
Cisco IP Phone 8800 Series with Multiplatform Firmware
MPP phones require either service from an Internet Telephony Service Provider (ITSP) or an IP Private Branch Exchange (PBX) call control server. WebEx Calling, Ring Central, and Verizon are examples of an ITSP. Some examples of IP PBX services that work with Cisco MPP phones include, Asterisk, Centile, and Metaswitch platforms.
These ITSP and IP PBX call controllers are a separate system in which the phone and the call controller communicate with each other to provide services such as call park and voicemail. Since the MPP phones do not use a specific call controller, access and procedures vary.
Each call controller can follow different procedures, so we can't tell you exactly how yours will work. For information and help with your specific commands, refer to the help sites from the provider you chose. If you have an administrator, you can contact them for details and possible training.
Now that we have all that cleared up, let's get you more familiar with the basics on the Cisco Business 7800 and 8800 Series Phones.
Common Phone Tasks
Place a Call
Go off-hook before or after dialing a number.
Redial a number
Switch to handset during a call
Pick up the handset.
Switch to speaker or headset during a call
Press or , then hang up the handset.
Mute and un-mute a call
Press the button.
View call history
Press > Call History.
Hold and resume a call
Press to put a call on hold, and press it again to resume the call.
Transfer a call to new number
Press , enter the number, then press it again.
Place an intercom call
Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.
Start a standard conference call
Press , dial the participant, then press the button again.
Silence the ring for an incoming call
Press the Volume button down once.
Remote line on hold.
Remote line in use (shared line or line status)
Incoming call or reverting call.
Privacy in use, one-way intercom, Do Not Disturb (DND) Active, or logged into a Hunt Group.
Active call or two-way intercom call.
Lists all missed, placed, and received calls.
Answer an incoming call.
Confirm a selection.
Initiate a call.
Receive notification when a busy extension becomes available.
Cancel an action or exit a screen without applying changes.
Clear all values.
Delete an entry.
Delete a call from Call History.
Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.
Dial a selected number.
Send or redirect a call to voicemail or to a predetermined phone number.
Modify the highlighted entry.
Modify a number.
Return to the previous screen.
Fwd All/Fwd OFF
Setup/cancel call forwarding.
Answer a call that is ringing in another group or another line.
Sign out of Personal Directory.
Host a Meet Me conference call.
Open the record of missed calls.
Display additional softkeys.
Make a new call.
Confirm a selection.
Answer a call that is ringing in an associated group.
Store a call.
Play ringtone or voicemail message.
Answer a call that is ringing on another phone in your group.
Redial the most recently dialed number.
Remove a conference participant or an entry.
Save the chosen settings.
Search for a directory listing.
Select the highlighted option.
Set a ringtone.
Enter user information.
Toggle between two existing calls.
Update an entry in Personal Directory.
Move through entered characters.
Backspace to delete characters.
Phone Screen Icons
Call on hold/ resume call
Shared line in use
Speed dial line
Line Status indicator-monitored line is in-use
Line Status indicator-monitored line is idle
Line Status indicator-monitored line is ringing
Line Status indicator-monitored line is in do not disturb (DND)
-Left: Cisco IP Phone 7800 Series
-Right: Cisco IP Phone 8800 Series
Select button/Navigate across menus and contacts by pressing left, right, up, and down