Objective

This article will show you the most common tasks, icons and buttons on your Cisco 7800 and 8800 Series IP Phones with Multiplatform Firmware.

Applicable Devices

- Cisco IP Phone 7800 Series with Multiplatform Firmware

- Cisco IP Phone 8800 Series with Multiplatform Firmware

Introduction

The phones referenced in this article are not Enterprise phones that use a specific call controller. If you would like to compare the two different types of phones, check out Compare & Contrast: Cisco IP MPP Phones & Cisco Unified IP Phones.

MPP phones require either service from an Internet Telephony Service Provider (ITSP) or an IP Private Branch Exchange (PBX) call control server. WebEx Calling, Ring Central, and Verizon are examples of an ITSP. Some examples of IP PBX services that work with Cisco MPP phones include, Asterisk, Centile, and Metaswitch platforms.

These ITSP and IP PBX call controllers are a separate system in which the phone and the call controller communicate with each other to provide services such as call park and voicemail. Since the MPP phones do not use a specific call controller, access and procedures vary.

Each call controller can follow different procedures, so we can't tell you exactly how yours will work. For information and help with your specific commands, refer to the help sites from the provider you chose. If you have an administrator, you can contact them for details and possible training.

Now that we have all that cleared up, let's get you more familiar with the basics on the Cisco Business 7800 and 8800 Series Phones.

Common Phone Tasks

Place a Call

Go off-hook before or after dialing a number.

Redial a number

Press Redial.

Switch to handset during a call

Pick up the handset.

Switch to speaker or headset during a call

Press or , then hang up the handset.

Mute and un-mute a call

Press the button.

View call history

Press  > Call History.

Hold and resume a call

Press to put a call on hold, and press it again to resume the call.

Transfer a call to new number

Press , enter the number, then press it again.

Place an intercom call

Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.

Start a standard conference call

Press , dial the participant, then press the button again.

Silence the ring for an incoming call

Press the Volume button down once.

Line Buttons

Red, flashing

Remote line on hold.

Red, steady

Remote line in use (shared line or line status)

Amber, flashing

Incoming call or reverting call.

Amber, steady

Privacy in use, one-way intercom, Do Not Disturb (DND) Active, or logged into a Hunt Group.

Green, flashing

Held Call

Green, steady

Active call or two-way intercom call.

Softkeys

All Calls

Lists all missed, placed, and received calls.

Answer

Answer an incoming call.

Apply

Confirm a selection.

Call

Initiate a call.

Callback

Receive notification when a busy extension becomes available.

Cancel

Cancel an action or exit a screen without applying changes.

Clear

Clear all values.

Delete

Delete an entry.

Del Call

Delete a call from Call History.

Details

Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.

Dial

Dial a selected number.

Divert

Send or redirect a call to voicemail or to a predetermined phone number.

Edit

Modify the highlighted entry.

EditDial

Modify a number.

Exit

Return to the previous screen.

Fwd All/Fwd OFF

Setup/cancel call forwarding.

GPickup

Answer a call that is ringing in another group or another line.

Log Out

Sign out of Personal Directory.

Meet Me

Host a Meet Me conference call.

Missed

Open the record of missed calls.

More

Display additional softkeys.

New Call

Make a new call.

OK

Confirm a selection.

OPickup

Answer a call that is ringing in an associated group.

Park

Store a call.

Play

Play ringtone or voicemail message.

PickUp

Answer a call that is ringing on another phone in your group.

Redial

Redial the most recently dialed number.

Remove

Remove a conference participant or an entry.

Save

Save the chosen settings.

Search

Search for a directory listing.

Select

Select the highlighted option.

Set

Set a ringtone.

Submit

Enter user information.

Swap

Toggle between two existing calls.

Update

Update an entry in Personal Directory.

Move through entered characters.

Backspace to delete characters.

Back.

Phone Screen Icons

Off-hook

On-hook

Connected call

Incoming call

Missed call

Received call

Placed call

Call on hold/ resume call

Feature Icons

Message waiting

Shared line in use

Speed dial line

Line Status indicator-monitored line is in-use

Line Status indicator-monitored line is idle

Line Status indicator-monitored line is ringing

Line Status indicator-monitored line is in do not disturb (DND)

Buttons

Applications

Contacts

Messages

Transfer

Hold/Resume

Conference

Volume

-Left: Cisco IP Phone 7800 Series

-Right: Cisco IP Phone 8800 Series

Speakerphone

Mute

Headset

Select button/Navigate across menus and contacts by pressing left, right, up, and down

End call

Back/Exit

For more articles, click on the following links:

- 7800 Series with Multiplatform Firmware Product Page

- 8800 Series with Multiplatform Firmware Product Page

- Configure a Programmable Line Key for Speed Dial on a Cisco MPP Phone

- Configure Speed Dial on a Cisco IP Phone with Multiplatform Firmware