How to Open a Cisco Support Case for CBD or CBD-Lite

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Updated:June 23, 2026

Document ID:1782222718790211

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kmgmt3858-how-to-open-cisco-support-case-for-cbd-or-cbdlite

Objective

The objective of this article is to show the steps involved in opening a case for Cisco Business Dashboard (CBD) or CBD-Lite related issues.

Applicable Devices

CBD
CBD-Lite

Introduction

If you are running into issues with CBD or CBD-Lite affecting management of your network, you must submit a case through the Cisco Support Case Manager.

Open a Support Case in Cisco Support Case Manager

Step 1

Navigate to the Support Case Manager webpage.

Step 2

Under Bypass Entitlement, select Warranty.

Step 3

In the Serial Number field, enter a serial number from one of the switches or other hardware that you're managing with CBD. Click Next.

Step 4

Select Ask a Question / Warranty (S4) and enter a case Title and Description that includes "Cisco Business Dashboard".

Step 5

Under Suggested Technologies, select SB - Cisco Business Dashboard > Cisco Business Dashboard. Alternatively, you can click on Manually Select a Technology to select CBD directly.