Configuring the ServiceNow SOAR App with OAuth Authentication

Applicability

Description

The ServiceNow SOAR app supports OAuth for secure integration. To complete the setup, you must collect a username and password with appropriate OAuth permissions, as well as the Client ID and Client Secret from ServiceNow's OAuth configuration page. This article explains the process and points out where to obtain each required credential.

Investigation

When integrating the ServiceNow SOAR app, you may need:

• Username and password of a ServiceNow user with appropriate OAuth permissions.
• OAuth Client ID and Client Secret, which are generated in ServiceNow's OAuth configuration page.
• ServiceNow instance URL with port usually 443

If any required credential is missing, confirm the user's permissions and access to the ServiceNow instance's OAuth configuration.

Resolution

1. Collect ServiceNow User Credentials:

• Ensure you have a ServiceNow user account with the necessary OAuth permissions (typically, the x_oauth or web_service_admin role).
• Obtain the username and password for this account.

2. Register OAuth Application in ServiceNow:

• Log in to your ServiceNow instance as an administrator.
• Navigate to System OAuth > Application Registry.
• Click New and select Create an OAuth API endpoint for external clients.
• Fill in the required fields (e.g., Name, Redirect URL).
• After saving, note the generated Client ID and Client Secret.

3. Configure the SOAR App:

• In the SOAR app's configuration settings, enter:
  • Username
  • Password
  • Client ID (from ServiceNow OAuth configuration)
  • Client Secret (from ServiceNow OAuth configuration)
• Save your configuration and test connectivity.