Error when cloning a Classic Dashboard to Dashboard Studio - "In handler 'views': Unexpected character: "

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Updated:September 30, 2026
Document ID:SPLK051218

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Applicability

Splunk Enterprise 9.3.1, 9.3.2, 9.3.3, 9.3.4, 9.4.1, 9.4.2

Description

When converting a dashboard to Dashboard Studio using the Clone in Dashboard Studio option in Web UI, it fails with the error "In handler 'views': Unexpected character: " 

The unexpected character will likely to be different and is based on the text in the XML of the classic dashboard.

For Example:

 


Investigation

To confirm the issue, run the following search:

index=_internal sourcetype=splunkd log_level=ERROR host=<splunk instance with dashboard> AdminManager status_code=500 Unexpected character

A ERROR similar to below will be returned in the Search results:

ERROR AdminManager [63637 TcpChannelThread] - URI="/en-GB/splunkd/__raw/servicesNS/d89109c/<app name>/data/ui/views?output_mode=json" generated an unexpected exception="Unexpected character: '\\\\'". Responding with status_code=500

 

 


Resolution

This is a known issue with the parsing of the XML in the dashboard when converting it to the Dashboard studio format (JSON).

Known issues:

SPL-274278, SPL-268182Unable to clone a dashboard due to an error handler 'views': "Unexpected character in string: '\0A'" when a custom URL is used in Dashboard Studio.

The fix will be released in Splunk 9.3.5 and 9.4.3

Revision History

Revision Publish Date Comments
1.0
30-Sep-2026
Initial Release

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