Field Notice: FN74374 - Cisco BroadWorks CommPilot: Call Center Modification Failure and Session Termination in Release 2025.12_1.243 - Software Upgrade Recommended

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Updated:February 5, 2026
Document ID:FN74374

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High
Impact Rating:
High
First Published:
2026-Feb-05
Last Published:
2026-Feb-05
Revision:
1.0
Cisco Bug IDs:

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Software Product Affected Release Affected Release Number Comments
Base Software RI RI.2025.12  

Defect Information


Defect IDHeadline
CSCws91842Modifying Call Center fails and kills session.

Problem Description


An issue has been identified in CommPilot for Cisco BroadWorks Application Delivery Platform (ADP) and Application Server (AS) Release 2025.12_1.243. When an administrator or user attempts to modify Call Center settings through the CommPilot web portal, the update fails to apply. Additionally, the system prematurely terminates the session, resulting in an immediate logout.


Background


This issue affects the Cisco BroadWorks Calling (BWKCALL) product family, specifically the CommPilot web interface that is deployed on ADP and AS clusters that are running software Release 2025.12_1.243.


Problem Symptom


Users experience the following symptoms when interacting with Call Center configurations:

  • Update failure: Changes made to Call Center parameters are not saved.
  • Session disconnection: The user is automatically logged out of the CommPilot portal immediately after attempting the modification.

Workaround/Solution


To resolve this issue, CommPilot must be upgraded to Release 2025.12_1.244 or later on both ADP and AS.

Release 2025.12_1.244 has been published specifically to address this behavior and restore stable Call Center management functionality.


Revision History


VersionDescriptionSectionDate
1.0Initial Release—2026-FEB-05

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