Field Notice: FN74268 - Certain Cisco NCS 5500 Products Will Require an SMU to Ensure that SSD Details are Displayed - Software Upgrade Recommended

Certain Cisco Network Convergence System (NCS) 5500 products, as mentioned in the Products Affected section of this filed notice, require a software maintenance upgrade (SMU). These devices will not display the solid state drive (SSD) firmware details as part of the show hw-module fpd command without the required software release or SMU. There will be no functionality impact.

To address the supply continuity of the SSD component, Cisco plans to release a new update for the products. This firmware release display will be supported by Cisco IOS XR Software releases 24.3.20, 24.4.2, and later.

For earlier Cisco IOS XR Software releases, an SMU must be installed.

There will be no functional impact, but the CLI output display will be incomplete. 

The following is sample output for Cisco NC57-MOD-S without an SMU or that is running a Cisco IOS XR Software release earlier than Release 24.3.20 or Release 24.4.2:

RP/0/RP0/CPU0:ios#show hw-module location 0/2 fpd 
        Sun Feb 23 01:50:18.698 UTC

        Auto-upgrade:Disabled
                                                                                 FPD Versions
                                                                                ==============
        Location   Card type             HWver FPD device       ATR Status    Running   Programd  
        -----------------------------------------------------------------------------------------
        0/2        NC57-MOD-S            1.1   MIFPGA                CURRENT     0.19      0.18    
        0/2        NC57-MOD-S            1.0   TimingIC-A            CURRENT     7.216     7.216   
        0/2        NC57-MOD-S            1.0   TimingIC-B            CURRENT     7.216     7.216   
        0/2        NC57-MOD-S            1.1   Bootloader            CURRENT     2.03      2.03    
        0/2        NC57-MOD-S            1.1   DBFPGA                CURRENT     0.14      0.14    
        0/2        NC57-MOD-S            1.1   IOFPGA                CURRENT     0.42      0.42    
          
        RP/0/RP0/CPU0:ios#

When the show hw-module location 0/x fpd command is run, the SSD firmware details will be missing in the output because the SMU is not installed.

0/2        NC57-MOD-S            1.1   SATA-SOLIDIGM-240G    CURRENT   130.00    130.00  

Solution

To support the new release, Cisco NCS 5500 products that are running IOS XR Software release earlier than 24.3.20 and 24.4.2 require SMU to be installed:

Option 1. Install the required SMU

After the SMU installation, the Field Programmable Device (FPD) will be visible and programmable. 

Option 2. Perform an upgrade

Upgrade Cisco IOS XR Software to Release 24.3.20, Release 24.4.2, or later. 

To identify affected products, look for SOLIDIGM SSDSCKKB240GZ or SOLIDIGM SSDSCKKB480GZ in the output of the show smart-monitor location all command.

The following is sample output for a 240G SSD:

sysadmin-vm:0_RP0# show smart-monitor location all 
Wed Oct  30 03:24:18.299 UTC+00:00
************************************************************
Location : 0/RP0
************************************************************

======== SmartCtl info for sda ========
smartctl 7.1 2021-03-08 r5212 [x86_64-linux-5.4.251-yocto-standard] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     SOLIDIGM SSDSCKKB240GZ
Serial Number:    PHYK4010005L240A
LU WWN Device Id: 5 c8d6b7 00021d176
Firmware Version: 7CV10130
User Capacity:    128,046,514,176 bytes [128 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      M.2
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Wed Oct 30 03:24:18 2024 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

The following is sample output for 480G SSD:

sysadmin-vm:0_RP0# show smart-monitor location all  
Mon Oct  21 08:45:19.603 UTC+00:00
************************************************************
Location : 0/RP0
************************************************************

======== SmartCtl info for sda ========
smartctl 7.1 2021-03-08 r5212 [x86_64-linux-5.4.251-yocto-standard] (local build)
Copyright (C) 2002-19, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     SOLIDIGM SSDSCKKB480GZ
Serial Number:    PHYK413608WR480B
LU WWN Device Id: 5 c8d6b7 0003863f9
Firmware Version: 7CV10130
User Capacity:    240,051,990,528 bytes [240 GB]
Sector Sizes:     512 bytes logical, 4096 bytes physical
Rotation Rate:    Solid State Device
Form Factor:      M.2
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-3 T13/2161-D revision 5
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Mon Oct 21 08:45:19 2024 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled