Field Notice: FN74266 - Some Cisco NC57-36H-SE Line Cards May Report FPD Error During Software Upgrade Process - Software Upgrade Recommended

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Updated:June 13, 2025

Document ID:FN74266

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Medium

Impact Rating:

Medium

First Published:

2025-Jun-13

Last Published:

2025-Jun-13

Revision:

1.0

Cisco Bug IDs:

CSCwn96771

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Affected Product Name	Description	Comments
NC57-36H-SE	NCS 5700 36x100G Scale Line Card

Defect Information

Defect ID	Headline
CSCwn96771	Vigor Inphi IOFPGA flash upgrade failure fix.

Problem Description

Some Cisco NC57-36H-SE line cards may show a Field Programmable Device (FPD) upgrade fail message during the Cisco IOS XR Software upgrade process.

Background

Detailed analysis showed that the error is caused by a software defect in the flash configuration in some of the devices. The error will not cause any traffic impact or hinder any system operations.

Problem Symptom

The following message will be observed after the upgrade operation:

RP/0/RP0/CPU0:ios#sh hw-module fpd 
Tue Mar 11 19:47:16.333 UTC

Auto-upgrade: Disabled
                                                                         FPD Versions
                                                                        ==============
Location   Card type             HWver FPD device       ATR Status    Running   Programd  
-----------------------------------------------------------------------------------------
0/0        NC57-36H-SE           1.0   MIFPGA                CURRENT     0.03      0.03    
0/0        NC57-36H-SE           1.0   Bootloader            CURRENT     1.03      1.03    
0/0        NC57-36H-SE           1.0   DBFPGA                CURRENT     0.14      0.14    
0/0        NC57-36H-SE           1.0   IOFPGA                NEED UPGD   0.05      0.05    
0/1        NC57-36H-SE           0.3   MIFPGA                CURRENT     0.37      0.25    
0/1        NC57-36H-SE           0.3   Bootloader            CURRENT     1.03      1.03    
0/1        NC57-36H-SE           0.3   DBFPGA                CURRENT     0.14      0.14    
0/1        NC57-36H-SE           0.3   IOFPGA                UPGD FAIL   0.05      0.07    
0/1        NC57-36H-SE           0.3   SATA-Micron           CURRENT     1.00      1.00    
0/2        NC57-36H-SE           1.0   MIFPGA                CURRENT     0.03      0.03    
0/2        NC57-36H-SE           1.0   Bootloader            CURRENT     1.03      1.03    
0/2        NC57-36H-SE           1.0   DBFPGA                CURRENT     0.14      0.14    
0/2        NC57-36H-SE           1.0   IOFPGA                NEED UPGD   0.05      0.05    
0/2        NC57-36H-SE           1.0   SATA-Micron           CURRENT     1.00      1.00    
0/RP0      NC55-RP-E             1.1   Bootloader            CURRENT     1.24      1.24    
0/RP0      NC55-RP-E             1.1   IOFPGA                CURRENT     0.23      0.23    
0/RP0      NC55-RP-E             1.1   OMGFPGA               CURRENT     0.61      0.61    
0/RP0      NC55-RP-E             1.1   SATA-INTEL_240G       CURRENT   1132.00   1132.00   
0/FC0      NC55-5504-FC          1.1   Bootloader            CURRENT     1.75      1.75    
0/FC0      NC55-5504-FC          1.1   IOFPGA                NEED UPGD   0.09      0.09    
0/FC1      NC55-5504-FC          1.1   Bootloader            CURRENT     1.75      1.75    
0/FC1      NC55-5504-FC          1.1   IOFPGA                NEED UPGD   0.09      0.09    
0/FC2      NC55-5504-FC          0.3   Bootloader            CURRENT     1.75      1.75    
0/FC2      NC55-5504-FC          0.3   IOFPGA                CURRENT     0.11      0.11    
0/FC3      NC55-5504-FC          1.0   Bootloader            CURRENT     1.75      1.75    
0/FC3      NC55-5504-FC          1.0   IOFPGA                NEED UPGD   0.09      0.09    
0/FC5      NC55-5504-FC2         0.3   Bootloader            CURRENT     1.13      1.13    
0/FC5      NC55-5504-FC2         0.3   IOFPGA                NEED UPGD   0.40      0.40    
0/FC5      NC55-5504-FC2         0.3   SATA-INTEL_240G       NEED UPGD 1120.00   1120.00   
0/SC0      NC55-SC               2.0   Bootloader            CURRENT     1.74      1.74    
0/SC0      NC55-SC               2.0   IOFPGA                CURRENT     0.10      0.10    
RP/0/RP0/CPU0: ios#

If the system is configured to do an auto FPD upgrade while performing an upgrade operation, the following message will display:

0/1/ADMIN0: Mar 11 18:49:59.000 UTC: card_mgr[2118]: %INFRA-FPD_Driver-1-UPGRADE_ALERT : FPD IOFPGA@0/1 image programming completed with UPGD FAIL state Info: [Image verification failed at offset 0x22, flash value = 0xe7, image value = 0xef, image size = 4194304]

Workaround/Solution

Solution

As stated in the Background section of this Field Notice, this condition will not cause any traffic impact. Customers may choose to ignore the error message and defer the software upgrade.

To determine if a product is affected, see the How to identify Affected Products section of this Field Notice. If the device output matches the output in that section, upgrade to Cisco IOS XR Software Release 24.2.21 because it contains the fix.

After installing Cisco IOS XR Software Release 24.2.21, apply fpd auto-reload disable (only if fpd auto-reload config is enabled, else not applicable) and fpd auto-upgrade enable on the XR VM before completing the following steps:

Step 1

Pre-validation

Trigger

Post-validation

Check if the show hw-module fpd IOFPGA status is UPGD SKIP:

NC57-36H-SE   0.1   IOFPGA    UPGD SKIP   0.05      0.05

Check if the platform is in XR RUN state, before upgrading:

NC57-36H-SE       IOS XR RUN        NSHUT

RP/0/RP1/CPU0:vigor#upgrade hw-module location <slot>
fpd IOFPGA

Check for show hw-module fpd. The status should be RLOAD REQ.

NC57-36H-SE    0.1   IOFPGA     RLOAD REQ   0.05      0.09

Step 2
Pre-validation	Trigger	Post-validation
Not applicable.	RP/0/RP1/CPU0:vigor#admin sysadmin-vm:0_RP0# hw-module location 0/1 reload	Not applicable.

Step 3

Pre-validation

Trigger

Post-validation

Check if the show hw-module fpd IOFPGA status is UPGD SKIP:

NC57-36H-SE     0.1   IOFPGA     UPGD SKIP   0.09    0.05

Check if the platform is in XR RUN state, before upgrading:

NC57-36H-SE       IOS XR RUN        NSHUT

RP/0/RP1/CPU0:vigor#upgrade hw-module location <slot>
fpd IOFPGA

Check for show hw-module fpd. The status should be RLOAD REQ.

NC57-36H-SE    0.1   IOFPGA   RLOAD REQ   0.09      0.12

Step 4
Pre-validation	Trigger	Post-validation
Not applicable.	RP/0/RP1/CPU0:vigor#admin sysadmin-vm:0_RP0# hw-module location 0/1 reload	Check the FPD Status using show hw-module fpd. The status should be CURRENT and running and Programd version should be in 0.12. NC57-36H-SE 0.1 IOFPGA CURRENT 0.12 0.12

Note: Auto FPD upgrade will be skipped by the software for Line Card NC57-36H-SE IOFPGA until the IOFPGA is running with version 0.12

Customers who have devices that are affected as shown in the How to Identify Affected Products section of this Field Notice and are running a Cisco IOS XR Software release that does not have a fix for CSCwn96771 may request an SMU. To do so, open a case with the Cisco Technical Assistance Center (TAC) and share the upgrade details.

How to Identify Affected Products

To determine if a device is affected, run the following command in admin mode:

sysadmin-vm:0_RP0# show controller card-mgr iofpga flash info location 0/1
Tue Mar 11 18:54:41.881 UTC+00:00

I/O FPGA SPI flash information for: 0/1
  
IOFPGA: 

  HW Info:
      Manufacturer ID: Macronix (0xC2)
      Device Type    : 0x20
      Device Size    : 8 MB

  Programmed Content:
                                                              Secure
                                                     Size     Boot
         Image Name          Version   Build Date   (bytes)   Enabled   Note
  ========================  =========  ==========  =========  =======  ======
  I/O FPGA (Backup)           0.05     08/18/2020   2751360     YES    
  I/O FPGA                    0.05     08/18/2020   2751360     YES    Active

If the output shows IOFPGA HW INFO as (0xC2) and the FPD version as 0.05, the device is affected. Follow the instructions in the Workaround/Solution section of this Field Notice.

Revision History

Version	Description	Section	Date
1.0	Initial Release	—	2025-JUN-13

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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