Field Notice: FN74253 - Specific NVMe Drives or Solid-State Drives in Cisco UCS Servers May Experience Operational Failures in Certain Conditions - BIOS/Firmware Upgrade Recommended

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Updated:August 15, 2025
Document ID:FN74253

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The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

High
Impact Rating:
High
First Published:
2025-May-23
Last Published:
2025-Aug-15
Revision:
2.0

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
HCI-M2-I240GB 240GB M.2 Boot SATA Intel SSD  
HCI-M2-I240GB-M6 240GB SATA M.2 SSD  
HCI-M2-I480GB 480GB M.2 Boot SATA Intel SSD  
HCI-M2240OA1V 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCI-M2240OA1VM6 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCI-M2480OA1V 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCI-M2480OA1VM6 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCI-NVB15TO1V 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
HCI-NVB15TO1VM6 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
HCI-NVME4-1920 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HCI-NVME4-1920-M6 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HCI-NVME4-3200 3.2TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End NVMe (3X)  
HCI-NVME4-3200-M6 3.2TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End NVMe (3X)  
HCI-NVME4-3840 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HCI-NVME4-3840-M6 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HCI-NVMEI4I1920M6 1.9TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HCI-NVMEI4I3840M6 3.8TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HCI-NVMEI4I7680M6 7.6TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HCI-SD38T6I1X-EV 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
HCI-SD38T6I1XEVM6 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
HCI-SDB480OA1P 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
HCI-SDB480OA1PM6 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
HCIX-M2-I240GB 240GB M.2 Boot SATA Intel SSD  
HCIX-M2-I480GB 480GB M.2 Boot SATA Intel SSD  
HCIX-M2240OA1V 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCIX-M2480OA1V 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
HCIX-NVB15TO1V 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
HCIX-NVME4-1920 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HCIX-NVME4-3200 3.2TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End NVMe (3X)  
HCIX-NVME4-3840 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
HX-HY960G63X-EP ^960GB 3.5in Enterprise performance 6GSATA SSD(3X endurance)  
HX-M2-I240GB 240GB SATA M.2 SSD  
HX-M2-I480GB 480GB SATA M.2 SSD  
HX-NVME4-1920 1.9TB 2.5in U.2 P5520 NVMe High Perf Medium Endurance  
HX-NVME4-3200 ^3.2TB 2.5in U.2 P5620 NVMe High Perf High Endurance  
HX-NVME4-3840 3.8TB 2.5in U.2 P5520 NVMe High Perf Medium Endurance  
HX-NVMEI4-I1600 1.6TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
HX-NVMEI4-I1920 1.9TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HX-NVMEI4-I3200 3.2TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
HX-NVMEI4-I3840 3.8TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HX-NVMEI4-I6400 6.4TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
HX-NVMEI4-I7680 7.6TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
HX-SD38T63X-EP ^3.8TB 2.5 in Enterprise performance 6GSATA SSD(3X endurance)  
HX-SD38T6I1X-EV 3.8TB 2.5 inch Enterprise Value 6G SATA SSD  
HX-SD38TI6-EV ^3.8TB 2.5 inch Enterprise Value 6G SATA SSD  
HX-SD480GBIS6-EV 480GB 2.5 inch Enterprise Value 6G SATA SSD  
HX-SD960G63X-EP 960GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
HX-SD960G6I1X-EV 960GB 2.5 inch Enterprise Value 6G SATA SSD  
HX-SD960GIS3-EP ^960GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
HXE-NVME4-3840 Cisco HX Express 3.8TB2.5inU.2 P5520NVMeHighPerf Med Endur  
HXE-NVMEI4-I3840 Cisco HX Express 3.8TB 2.5in U.2 Intel P5500 NVMe HPer MEnd  
HXE-NVMEI4-I7680 Cisco HX Express 7.6TB 2.5in U.2 Intel P5500 NVMe HPer MEnd  
IWA-SDB480OA1PM6 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-HY960G63X-EP 960GB 3.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-M2-I240GB 240GB M.2 Boot SATA Intel SSD  
UCS-M2-I240GB-D 240GB M.2 Boot SATA Intel SSD  
UCS-M2-I480GB 480GB M.2 Boot SATA Intel SSD  
UCS-M2-I480GB-D 480GB M.2 Boot SATA Intel SSD  
UCS-M2240OA1V 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCS-M2240OA1VM6 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCS-M2480OA1V 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCS-M2480OA1VM6 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCS-NVB12T8O1P 12.8TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCS-NVB15TO1V 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCS-NVB15TO1VM6 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCS-NVB1T6O1P 1.6TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCS-NVB1T9O1V 1.9TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCS-NVB3T2O1P 3.2TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCS-NVB3T8O1V 3.8TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCS-NVB6T4O1P 6.4TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCS-NVB7T6O1V 7.6TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCS-NVME4-15360 15.3TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVME4-1600 1.6TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCS-NVME4-1920 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVME4-1920-D 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVME4-3200 3.2TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCS-NVME4-3200-D 3.2TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCS-NVME4-3840 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVME4-3840-D 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVME4-6400 6.4TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCS-NVME4-7680 7.6TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCS-NVMEI4-I1600 1.6TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
UCS-NVMEI4-I1920 ^1.9TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCS-NVMEI4-I3200 3.2TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
UCS-NVMEI4-I3840 ^3.8TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCS-NVMEI4-I6400 6.4TB 2.5in U.2 Intel P5600 NVMe High Perf Medium Endurance  
UCS-NVMEI4-I7680 ^7.6TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCS-SD19T63X-EP 1.9TB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD19TBI6-EP 1.9TB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SD19TIS3-EP 1.9TB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SD38T63X-EP 3.8TB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD38T63X-EP-D 3.8TB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD38T6I1X-EV 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
UCS-SD38T6I1XEV-D 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
UCS-SD38TBIS6-EV 3.8TB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD38TI6-EV 3.8TB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD480G63X-EP 480GB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD480G6I1X-EV 480 GB 2.5in Enter Value 6G SATA Intel SSD  
UCS-SD480GBI6-EP 480GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SD480GBIS6-EV 480GB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD480GI6-EV 480 GB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD480GIS3-EP 480GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SD960G63X-EP 960GB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD960G63XEP-D 960GB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCS-SD960G6I1X-EV 960GB 2.5in Enter Value 6G SATA Intel SSD  
UCS-SD960GBI6-EP 960GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SD960GBIS6-EV 960GB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD960GI6-EV 960GB 2.5 inch Enterprise Value 6G SATA SSD  
UCS-SD960GIS3-EP 960GB 2.5in Enterprise performance 6GSATA SSD(3X endurance)  
UCS-SDB1T9OA1P 1.9TB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-SDB3T8OA1P 3.8TB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-SDB3T8OA1V 3.8TB 2.5in 15mm Solidigm S4520 Enter Value 6G SATA 1X SSD  
UCS-SDB480OA1P 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-SDB480OA1PM6 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-SDB480OA1V 480GB 2.5in 15mm Solidigm S4520 Enter Value 6G SATA 1X SSD  
UCS-SDB960OA1P 960GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCS-SDB960OA1V 960GB 2.5in 15mm Solidigm S4520 Enter Value 6G SATA 1X SSD  
UCSB-NVA15TO1V 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSB-NVA1T6O1P 1.6TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCSB-NVA1T9O1V 1.9TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSB-NVA3T2O1P 3.2TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCSB-NVA3T8O1V 3.8TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSB-NVA6T4O1P 6.4TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCSB-NVA7T6O1V 7.6TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSB-NVME4-15360 15.3TB 2.5in U.2 Intel P5520 NVMe High Perf Medium Endurance  
UCSB-NVME4-1600 1.6TB 2.5in U.2 Intel P5620 NVMe High Perf High Endurance  
UCSB-NVME4-1920 1.9TB 2.5in U.2 Intel P5520 NVMe High Perf Medium Endurance  
UCSB-NVME4-3200 3.2TB 2.5in U.2 Intel P5620 NVMe High Perf High Endurance  
UCSB-NVME4-3840 3.8TB 2.5in U.2 Intel P5520 NVMe High Perf Medium Endurance  
UCSB-NVME4-6400 6.4TB 2.5in U.2 Intel P5620 NVMe High Perf High Endurance  
UCSB-NVME4-7680 7.6TB 2.5in U.2 Intel P5520 NVMe High Perf Medium Endurance  
UCSB-SDA1T9OA1P 1.9TB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDA3T8OA1V 960GB 2.5in 15mm Solidigm S4520 Enter Perf 6G SATA 1X SSD  
UCSB-SDA480OA1P 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDA480OA1V 3.8TB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDA960OA1P 960GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDA960OA1V 480GB 2.5in 15mm Solidigm S4520 Enter Perf 6G SATA 1X SSD  
UCSB-SDC1T9OA1P 1.9TB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDC3T8OA1V 3.8TB 2.5in 15mm Solidigm S4520 Enter Perf 6G SATA 1X SSD  
UCSB-SDC480OA1P 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSB-SDC480OA1V 480GB 2.5in 15mm Solidigm S4520 Enter Perf 6G SATA 1X SSD  
UCSB-SDC960OA1P 960GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSB-SDC960OA1V 960GB 2.5in 15mm Solidigm S4520 Enter Perf 6G SATA 1X SSD  
UCSSD960G6I1XEV-D 960GB 2.5in Enter Value 6G SATA Intel SSD  
UCSX-M2-I240GB 240GB M.2 Boot SATA Intel SSD  
UCSX-M2-I240GB-D 240GB M.2 Boot SATA Intel SSD  
UCSX-M2-I480GB 480GB M.2 Boot SATA Intel SSD  
UCSX-M2-I480GB-D 480GB M.2 Boot SATA Intel SSD  
UCSX-M2240OA1V 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSX-M2240OA1VM6 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSX-M2480OA1V 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSX-M2480OA1VM6 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSX-NVB12T8O1P 12.8TB 2.5in U.2 15mm Solidigm P5620 Hg Perf Hg End 3X NVMe  
UCSX-NVB15TO1V 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSX-NVB15TO1VM6 15.3TB 2.5in U.2 15mm Solidigm P5520 Hg Perf Med End 1X NVMe  
UCSX-NVME4-1920 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCSX-NVME4-1920-D 1.9TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCSX-NVME4-3200 3.2TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCSX-NVME4-3200-D 3.2TB 2.5in U.2 15mm P5620 Hg Perf Hg End NVMe (3X)  
UCSX-NVME4-3840 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCSX-NVME4-3840-D 3.8TB 2.5in U.2 15mm P5520 Hg Perf Med End NVMe  
UCSX-NVMEI4-I1600 1.6TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSX-NVMEI4-I1920 ^1.9TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSX-NVMEI4-I3200 3.2TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSX-NVMEI4-I3840 ^3.8TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSX-NVMEI4-I6400 6.4TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSX-NVMEI4-I7680 ^7.6TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSX-SD38T63X-EP 3.8TB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCSX-SD38T63XEP-D 3.8TB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCSX-SD38T6I1X-EV 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
UCSX-SD960G63X-EP 960GB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCSX-SD960G6I1XEV 960GB 2.5in Enter Value 6G SATA Intel SSD  
UCSX-SDB480OA1P 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSX-SDB480OA1PM6 480GB 2.5in 15mm Solidigm S4620 Enter Perf 6G SATA 3X SSD  
UCSXE-M2240OA1V 240GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSXE-M2480OA1V 480GB M.2 Boot Solidigm S4520 SATA 1X SSD  
UCSXNVMEI4I1600-D ^1.6TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSXNVMEI4I1920-D ^1.9TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSXNVMEI4I3200-D ^3.2TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSXNVMEI4I3840-D ^3.8TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSXNVMEI4I6400-D ^6.4TB 2.5in U.2 Intel P5600 NVMe High Perf High Endurance  
UCSXNVMEI4I7680-D ^7.6TB 2.5in U.2 Intel P5500 NVMe High Perf Medium Endurance  
UCSXS960G6I1XEV-D 960GB 2.5 inch Enterprise Value 6G SATA Intel SSD  
UCSXSD38T6I1XEV-D 3.8TB 2.5in Enter Value 6G SATA Intel SSD  
UCSXSD960G63XEP-D 960GB 2.5in Enter Perf 6G SATA Intel SSD (3X)  
UCSXSD960G6I1XEVD 960GB 2.5in Enter Value 6G SATA Intel SSD  
UCSXSD960G6S1XEVD 960GB 2.5in Enter Value 6G SATA Samsung SSD  




Defect Information


Defect IDHeadline
CSCwo08959In some circumstances, NVMe drives may fail or go missing
CSCwo20489In some circumstances, SSD Drives may fail or go missing
CSCwo19083In some circumstances, SSD drives may fail or go missing

Problem Description


Under certain conditions, specific NVMe or SATA solid-state drives (SSDs) that are used in Cisco UCS X-Series Servers, Cisco UCS B-Series Blade Servers, and Cisco UCS C-Series Rack Servers might experience operational failures.

Note: HX Servers are included in this field notice as part of Cisco UCS C-Series Rack Servers.

 


Background


Cisco has identified a firmware-related defect in certain NVMe and SATA SSDs that are used in Cisco UCS Servers that may result in drive failures due to improper voltage handling. A firmware upgrade is required to address this issue. For a list of affected product identifiers (PIDs), see the Products Affected section of this field notice.


Problem Symptom


When a drive fails, the initial symptom is typically an alert or alarm in Cisco Integrated Management Controller (IMC), Cisco UCS Manager, or Cisco Intersight. The logs will display a message that is similar to the following:

NVME disk FRONT-NVME-8 is inoperable: reseat or replace the NVME drive FRONT-NVME-8

A subsequent reboot will result in the drive being marked as missing. Once the drive has failed, it must be replaced.

 


Workaround/Solution


Workaround

There is no workaround to address this issue. Once the drive fails, recovery is not possible.

Solution

To prevent this failure, upgrade drives to the appropriate fixed firmware release, depending on drive model and PID:

  • NVMe drives: 2CV1C036 / 9CV10490
  • SATA SSD drives: 7CV1CS05

The fixed firmware releases for Cisco UCS C-Series Rack Servers, Cisco UCS Manager, and Cisco IMM are available in the software releases that are listed in the following table.
 
Note: For classic Cisco IMC and UCS Manager releases that are mapped to Intersight, see Cisco UCS Equivalency Matrix for Cisco Intersight, Cisco IMC, and Cisco UCS Manager for help finding the proper releases.

Note: Firmware release 7CV1CS05 is not in the 4.2(3) release train. Upgrade to Release 4.3 or use the 4.3 release bundle to upgrade the drive firmware only.

Affected Cisco Software Product Affected Release First Fixed Release
UCS C-Series Standalone Rack Servers
Note: HX Servers are included in this field notice.		 4.2(3m) and earlier
4.3(2.240090) and earlier
4.3(4.242038) and earlier
4.3(5.250001)		 4.2(3n)
4.3(2.250016)
4.3(4.242066)
4.3(5.250030)
4.3(6.250044)
Cisco UCS Manager connected C-Series, B-Series, and X-Series Servers
Note: HX Servers are included in this field notice.		 4.2(3n) and earlier
4.3(5c) and earlier		 4.2(3o)
4.3(5d)
4.3(6a)
Cisco Intersight Managed Mode C-Series, B-Series, and X-Series Servers
Note: HX Servers are included in this field notice.		 C-Series:
4.3(2.240090) and earlier
4.3(4.242038) and earlier
4.3(5.250001) and earlier

B-Series and X-Series:
5.3(0.250001) and earlier		 C-Series:
4.3(2.250016)
4.3(4.242066)
4.3(5.250030)
4.3(6.250044)

B-Series and X-Series:
X-Series M8 (X210c): 5.4(0.250037)
X-Series M8 (X215c): 5.3(0.250021)
B-Series and X-Series M6/M7: 5.3(0.250021)
 

 


How to Identify Affected Products


Use Cisco IMC for NVMe Drives

To identify the PID and firmware release of NVMe drives on a Cisco UCS C-Series Standalone Rack Server using Cisco IMC, complete the following steps:

  1. Log in to the CIMC GUI.
  2. From the left-side menu, choose Admin > Storage.
  3. Choose the controller to which the NVMe drives are attached.
  4. Choose Computer > PID Catalog > HDD. Note the PID in the Product ID. (See the following images for reference.)

If the Product ID matches on of the PIDs in the Products Affected section of this field notice, continue to Step 5. If it does not match, the device is not affected.

  1. From the right-side pane, choose Physical Drive Info.
  2. Look at the Firmware Version column.

If the firmware starts with 2CV1C03*, 7CV1CS0*, or 9CV10*** and is earlier than 2CV1C036, 7CV1CS05, or 9CV10490, the firmware needs to be upgraded. The fixed firmware versions are 2CV1C036 (NVMe), 7CV1CS05 (SSD), and 9CV10490 (NVMe), depending on drive model and PID.

Upgrade the firmware if necessary. If you are unsure how to upgrade to a fixed release, contact the Cisco Technical Assistance Center (TAC) for assistance. For additional information, see Identifying SSD/HDD Vendor Model and Drive Firmware.

Example of PID Catalog Page

Example of Physical Drive Info Page

 

Use Cisco IMC for SSD Drives

To identify the PID and firmware release of SSD drives on a Cisco UCS C-Series Standalone Rack Server using Cisco IMC, complete the following steps:

  1. Log in to the CIMC GUI.
  2. Click the menu in the top left corner and choose Compute > PID Catalog > HDD. Note the PID in the Product ID column. (See the following images for reference.). 

If the Product ID does not match one of the PIDs in the Products Affected section of this field notice, do not proceed further. If the Product ID matches, continue to Step 3.

  1. Click the menu in the top left corner and choose Storage > Cisco 12G Modular Raid Controller > Physical Drive Info. Look at the Drive Firmware column.

If the firmware starts with 2CV1C03*, 7CV1CS0*, or 9CV10*** and is earlier than 2CV1C036, 7CV1CS05, or 9CV10490, the firmware needs to be upgraded. The fixed firmware releases are 2CV1C036 (NVMe), 7CV1CS05 (SSD), and 9CV10490 (NVMe), depending on drive model and PID.

Upgrade the firmware if necessary. If you are unsure how to upgrade to a fixed release, contact Cisco TAC for assistance. For additional information, see Identifying SSD/HDD Vendor Model and Drive Firmware.

Example of PID Catalog Page

Example of Physical Drive Info Page

 

Use Cisco UCS Manager

To identify the PID and firmware release  of NVMe or SSD drives using Cisco UCS Manager, complete the following steps:

  1. Log in to Cisco UCS Manager.
  2. From the left-side menu, choose Equipment > Chassis > Chassis 1 > Servers or Equipment > Rack-Mounts > Servers.
  3. Choose a server.
  4. In the right pane, choose Inventory > Storage > Disks.
  5. Find the storage controller that the disks are connected to and click the arrow to expand the section. (See the following image for reference.)
  6. Look at the Firmware Version column.

If the firmware starts with 2CV1C03*, 7CV1CS0*, or 9CV10*** and is earlier than 2CV1C036, 7CV1CS05, or 9CV10490, the firmware needs to be upgraded. The fixed firmware releases are 2CV1C036 (NVMe), 7CV1CS05 (SSD), and 9CV10490 (NVMe), depending on drive model and PID.

Note: It may be necessary to update the Host Firmware Policy (HFP) to include disks when upgrading.

Example of Disk Information Page

Use Cisco Intersight

To identify the PID and firmware release of NVMe or SSD drives using Cisco Intersight, complete the following steps:

  1. Log in to Cisco Intersight with Account Administrator or Server Administrator role.
  2. In the left-side menu, under Operate choose Servers.
  3. In the right pane, choose the specific server to check.
  4. In the right pane, choose Inventory > Storage Controllers > Physical Drives.
  5. Look at the Firmware Version column.

If the firmware starts with 2CV1C03*, 7CV1CS0*, or 9CV10*** and is earlier than 2CV1C036, 7CV1CS05, or 9CV10490, the firmware needs to be upgraded. The fixed firmware releases are 2CV1C036 (NVMe), 7CV1CS05 (SSD), and 9CV10490 (NVMe), depending on drive model and PID.

For additional information, see Identifying SSD/HDD Vendor Model and Drive Firmware.

Example of Server Inventory Page

 

 


Revision History


VersionDescriptionSectionDate
2.0Added additional affected products to PID list.Products Affected2025-AUG-15
1.1Updated information throughout field notice.Problem Description, Background, Problem Symptom, Workaround/Solution2025-JUN-17
1.0Initial Release—2025-MAY-23

For More Information

For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:

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