Field Notice: FN74058 - Some NCS-55A1 Units May Be Affected during FPD Upgrade - Replace on Failure
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Notice
THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.
Products Affected
| Affected Product Name | Description | Comments |
|---|---|---|
| NCS-55A1-36H-S | NCS55A1 Fixed 36x100G Base chassis | |
| NCS-55A1-36H-S= | NCS55A1 Fixed 36x100G Base chassis | |
| NCS-55A1-36H-SE-S | NCS55A1 Fixed 36x100G Scale chassis | |
| NCS-55A1-36H-SE-S= | NCS55A1 Fixed 36x100G Scale chassis | |
| NCS-55A1-36H-SYS | NCS-55A1-36H Base HW Flexible Consumption Need Smart Lic | |
| NCS-55A1-36HS-SYS | NCS-55A1-36H Scale HW Flexible Consumption Need Smart Lic |
Defect Information
| Defect ID | Headline |
| CSCwh48377 | NCS-55A1-36H-S - MB-IOFPGA Upgrade Failure. |
Problem Description
A small number of Cisco Network Convergence System (NCS) 55A1 Fixed Chassis might be affected during the Field Programmable Device (FPD) upgrade process and show the error message that is shown in the Problem Symptom section of this field notice.
Background
This issue was observed in a very limited number of units.
Problem Symptom
The following error message appears in the system during the upgrade process:
Admin prompt: sysadmin-vm:0_RP0#
upgrade hw-module location 0/RP0 fpd MB-IOFPGA force
upgrade hw-module location 0/RP0 fpd CPU-IOFPGA force
RP/0/RP0/CPU0:ABCDEF08GH0#sh hw fpd
Day Mon DD HH:MM:SS.217 UTC
Auto-upgrade:Enabled
FPD Versions
=================
Location Card type HWver FPD device ATR Status Running Programd
-----------------------------------------------------------------------------------
0/RP0 NCS-55A1-36H-S 1.0 MB-MIFPGA CURRENT 1.03 1.03
0/RP0 NCS-55A1-36H-S 1.0 Bootloader CURRENT 1.13 1.13
0/RP0 NCS-55A1-36H-S 1.0 CPU-IOFPGA UPGD FAIL 1.14 1.14
0/RP0 NCS-55A1-36H-S 1.0 MB-IOFPGA UPGD FAIL 1.01 1.03
0/PM0 NC55-2KW-ACRV 0.204 PO-PriMCU-ACRV CURRENT 257.774 257.774
0/PM1 NC55-2KW-ACRV 0.204 PO-PriMCU-ACRV CURRENT 257.774 257.774
If this error message appears and the device serial number does not match, or for further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC).
Workaround/Solution
Customers may request replacement of their unit during the regular Returns Material Authorization (RMA) process if the problem symptom occurs and their device's serial number is affected.
How to Identify Affected Products
To determine if a serial number is affected, see the Serial Number Validation section of this field notice.
Serial Number Validation
Cisco provides the Serial Number Validation Tool to verify whether a device is impacted by this issue. To check the device, enter the serial number in the Serial Number Validation Tool.
Important: For security reasons, you must click the Serial Number Validation Tool link that is provided in this section. Do not copy and paste the link into a browser. Use of the Serial Number Validation Tool URL external to this field notice will fail.
Revision History
| Version | Description | Section | Date |
| 1.0 | Initial Release | — | 2024-FEB-16 |
For More Information
For further assistance or for more information about this field notice, contact the Cisco Technical Assistance Center (TAC) using one of the following methods:
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