Field Notice: FN - 72542 - BroadWorks Might Fail to Start After Patch ap383514 Is Applied - Software Upgrade Recommended

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Updated:January 27, 2023
Document ID:FN72542

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Notice

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Revision History

Revision Publish Date Comments
1.0
20-Jan-23
Initial Release

Products Affected

Affected OS Type Affected Software Product Affected Release Affected Release Number Comments
NON-IOS
Application Patches
23.0
23.0.2018.12, 23.0.2019.01, 23.0.2019.02, 23.0.2019.03, 23.0.2019.04, 23.0.2019.05, 23.0.2019.06, 23.0.2019.07, 23.0.2019.08, 23.0.2019.09, 23.0.2019.10, 23.0.2019.11, 23.0.2019.12, 23.0.2020.01, 23.0.2020.02, 23.0.2020.03, 23.0.2020.04, 23.0.2020.05, 23.0.2020.06, 23.0.2020.07, 23.0.2020.08, 23.0.2020.09, 23.0.2020.10, 23.0.2020.11, 23.0.2020.12
Cisco BroadWorks Release 23

Defect Information

Defect ID Headline
CSCwc39351 BEMS01445673 Security Alert OpenSSL CVE-2022-1292 / CVE-2022-1473 / CVE-2022-0778

Problem Description

If Perl version 5.30.1a is already installed on the server (by SWManager versions 914409 to 945177) with AP.platform.23.0.1075.ap383514 applied, BroadWorks fails to start.

Background

When Perl version 5.30.1a is already installed on the server (by SWManager versions 914409 to 945177), patch ap383514 does not install the new Perl upgrade which has the same version 5.30.1a. Consequently, BroadWorks fails to start.

Problem Symptom

After the patch is applied, the command startbw (used to start BroadWorks) fails with this error:

$ startbw

BroadWorks control script version 23.0

Can't locate object method "start_SSL" via package "IO::Socket::SSL" at
/usr/local/broadworks/AS_Rel_23.0_1.1075/bin/bcctConnection.pm line 214.

Workaround/Solution

Workaround

Remove patch ap383514.

Solution

In order to resolve this issue, customers should download and run corrective patch ap384639 which is available from Cisco Software Central:

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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